I mistakenly bought a Groupon for an exam/eyeglasses discount package for Pearle Vision. The eye doctor was very good, but the support staff are the absolute worst I have ever encountered. They do not know what "service" is, they just try to upcharge you for every...Read more
Went to Pearle Vision Ferndale, MI for simple reading glasses. I was told 7-10 days but "probably sooner". 7 days-nothing, 10 days-nothing. I called and was then told it was 7-10 business days. 10 business days pass and still nothing. Called again, now it's 14 business...Read more
I purchased some glasses for my daughter and I. I was encouraged to get the insurance. I purchased it for my daughter because she always break her glasses. To make a long story short, I took the glasses to be repaired (the arm was broke). I was advised it would be...Read more
Short Review for March 15, 2017
by anonymous #1021228
The advertised special said "buy a pair of glasses, get a free pair of sunglasses." My regular glasses were ok. My sunglasses had a defective frame, which was not defective when I picked it. The staff insisted nothing was wrong. Won't be going back.
Pearle Vision Customer Care Review
by anonymous #990387
Very bad customer service. Executives are very arrogant. They don't treat well.
by anonymous #777883
I have been waiting on glasses since August...all I get is excuses and tge run around.
by anonymous #772988
horrible service lady who fit my glasses was a rude *** never want to go back. don't even want to go back to pick up my glasses.
I have what i like to think is a rimless pair of glasses that is nothing out of the ordinary. However i was beginning to think otherwise when i set out to have my glasses repaired as one of my lens had come loose. mos t places i visited did not have a clue as to what...Read more
Peare Vision misdiagnosed my 5 year old with an astigmatism in her left eye that required her to wear glasses constantly. Good thing I had enough sense to get a second opinion! I wonder if the optometrists there know how to actually perform a true exam or only rely on...Read more
I had a very badly damaged frame, in particular the right arm, thought it might have to be replaced. Karen used several sets of small pliers, slowly and carefully manipulating and adjusting the frame, even cautioning me that if it were to break, then it would need...Read more
These people are deceptive in their disclosure about the cost of glasses. Told me 3 times they have a mix and match for $300 or half off if no insurance or buy one get one free. Picked the lenses and frames, went to check out and it's $810!!!! Of course I halted the...Read more
I've been going here for about 15 years and real like Dr. Eisner. The problem is there prices on glasses and lenses. You would think with insurance the price would be better, but it's not. My insurance is EyeMed. Do you know who owns EyeMed and Pearle Vision? It's an...Read more
Bought a Groupon to receive a discount at Pearl Vision as gift for my wife. Should have called them before I made the purchase. They wanted $139 for frames and told us that progressive lenses start at $309. More than we normally would pay. A word to the wise,...Read more
I went to Pearle Vision Center in Columbia,Mo. on Feb27th for eye exam and to order new glasses. Mar.5th 2016 went back to pickup my new glasses and they were ordered wrong with no transition which I paid for and was seeing blue lines with them. They said no problem...Read more