Refusal to refund after showing proper documentation on all purchases

I purchased an event pack for upwards of 75$s around Christmas time. as per there agreement I have not used or opened the pack as I bought it for another character. They are now telling me they cannot transfer or refund the product regardless because it has been more then 15 days since purchase I proceeded to show them the other 3 inquires, I have made since day 2 of purchase where they in turn have not responded. I also intend to report this to the BBB involving there US branch as they are mostly based out of Korea.

User's recommendation: Dont waste your time or money.

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ID
#2383074 Review #2383074 is a subjective opinion of poster.
Location
Palm Beach Gardens, Florida

Enhancement system needs to be removed from the game

It makes no sense what so ever that I have been playing black desert since alpha beta on xbox and I have been playing for two years now and for a whole year this game RNG which is a complete joke refuses to give me pen gear. It is absolutely the worst thing about this game and need to be removed immediately Ive spent too much money on this game to keep getting screwed over on RNG take it out soon or I will take myself and my money I spent into this game uninstall and never play this game again I will spend my hard earned money on a game that actually makes sense with the enhancement system.

User's recommendation: Do not buy the game until “RNG” is the same for everyone and it’s fair across the board this game is predatory and only wants your money uninstall.

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ID
#2109808 Review #2109808 is a subjective opinion of poster.
New Reviewer

DO NOT BUY THERE GAMES!

They rip you off! promise things then never deliver. bought the game thought we would be on NA server but we got put on EU ( about 150ms ping diff ) makes the game unplayable and when i ask them when we would get transferred they cant give me the slightest bit of information. will not refund my stuff even though they have falsely advertises something.
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ID
#1672781 Review #1672781 is a subjective opinion of poster.
Product
Pearl Abyss Black Desert Online Video Game
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund

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