Peak Kia, Lakewood, Co. Bill
Went to buy a car and an was promised an intererst rate, gave them $2000 down, then 10 days later I was informed of a higher interest rate so it was agreed to take it back. They then proceeded to charge me $1400 for the car for 10 days when the promise they made did not come thru. The owner then came out yelling at me and told me he was keeping the money and I was to get off the property and I was not given a ride home (40 miles) so I started walking.I am now going to the Colorado Auto Dealers Board and filing a formal complaint. At this point I will be asking for a car at a lower interest rate or double my money back. Spread the word
Deceptive Values during Purchase
My husband had been dealing with Peak KIA South over the internet since January 2012 and was told our Terrain trade-in value was $21,000 to $26,000. On March 22, 2012, my husband had a heart cauterization. To perform this procedure, he was given medication to make him groggy. After the procedure he remained in the hospital for 6 hours in a prone position. Since the results were positive, we decided to go ahead with purchasing the KIA Sorento. During the purchasing process the very next day, on March 23rd, 2012, we were asked by our sales person what we owed on our Terrain. Then he asked what WE wanted out of our vehicle. Our sales person was filling out some sort of form and put down both numbers, which in our mind totaled $26,800 and was a good starting point for negotiations. He took the form to the sales manager and the deal was approved. At the dealership, my husband was very uncomfortable and not as alert as he should have been. We told our salesperson of this and also complained about the heat in his office. Because of my husband's condition, he was physically unable take a test drive of the vehicle. The Sorento that we were dealing on was on the showroom floor. At the time the deal was approved by the manager, we were told that vehicle we wanted was sold but he had another one that was EXACTLY the same color, options and price. We waited for the finance person to prepare the paperwork about 30 minutes. We went through the financing process with very little information. My husband was not feeling well and so we did not pay close attention to the paperwork. After the paperwork was signed the replacement vehicle was presented to us. The replacement vehicle did not have the clear coat bra, nor the tinted windows, as the showroom vehicle had. We were told that an appointment would be set up to apply those two items, for an additional charge. Our sales person told us this additional charge for those items was already added to the contract. The vehicle had a wind/bug deflector, which was okay but not something we wanted and was not on the showroom vehicle. He did not mention that the purchase price was also adjusted to reflect the wind/bug deflector on the sales contract. We had a 2 and 1/2 hour drive to our home and because of my husband's condition, I drove home. We reviewed the purchasing contract on Monday after the medication had worn off and my husband was feeling more alert. Upon reviewing the contracts, we found the "selling price of the unit as original equipment" had been increased. This amount was not indicated on the window sticker. We also received $10,000 less for our trade in and not what we thought we had agreed on. Additionally, there was no mention of the clear bra and tinted windows. At this point, my husband and I felt like we had been taken advantage of and deceived by our sales person. We called Peak KIA South and spoke with the finance manager about the differences. She indicated that her job was to process the paperwork and advised us to talk to the sales manager. We asked her to have the sales manager call us. My husband composed an email regarding our dissatisfaction and the serious mistakes that were made on the purchasing contract and sent it to the sales manager. He called us on Tuesday, after receiving our email. My husband spoke with him and was told that Peak KIA is out to make money and the contract stands as written. The "black book" that our sales person used back in January, and is advertised on their web site, indicated that our vehicle was worth $10,000 more then we received on our contract. That is why during the purchasing process we thought that we were given a certain value for our vehicle and not $10,000 less that was actually shown on the contract. We suggested to the sales manager that the contract be voided and rewritten with the agreed amount on the trade in and was told that the contract remains as is and he was sorry for the miscommunication. We don't feel that there was a miscommunication but a deliberate deception by Peak KIA South.
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