Do Not Sign contract with Peak Fitness

Peak Fitness is the worse fitness center that I have ever dealt with to say the lease. I was a teacher in Charlotte got transferred to Florida. I called Peak to notify them of my move out of state and here it is 3 months later and 6 phone calls and two letters later and they still keep billing me. I am not sure how to cancel the contract. They have requested that I would have to send them a copy of my utility bill and I am living with my parents till I can find new residence. Unbelievable that I could cancel all my other established accounts except for the fitness. Do not sign a contract with them. I have spoke with the manager and she was quite rude and said so sorry so to speak...
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ID
#133673 Review #133673 is a subjective opinion of poster.
Location
Ocala, Florida
Loss
$99
New Reviewer

Cancellation Ripoff

OK people...here's the deal. I completley agree with you. Hope you have a moment to read all this. I joined Peak Fitness in NC when me and my husband moved there from TN. I signed a year contract. I joined on Jonestown road where b4 I signed I asked the Manager "Emily i believe" if they took the payments. I was lied to. She said they took out the payments. ( I had previously had an issue with canceling a membership in TN) I signed the agreement. ***. Not until i go to cancel (my hubby was being transferred to Gainesville, Ga) Did I even find out that I had to deal with ABC financial. Whatever. I call ABC ell them I am moving. There is no Peak Fitness nearby , and that I needed to cancel. They said I had to send proof that I had moved (i.e lease agreement/utility bill) I thought fair enough.Then I am told it will take between 60 to 90 days to cancel. WTF! But hey I am just trying to cancel. I agreed. The guy Jamal at ABC said I have to send a registered letter w/ proof. I said well I am at a fax machine Can I fax it. He said sure. He said if there was any issue that I would be contacted and told what to do next. I said okay thanks for your help. I faxed the lease /letter. Here comes June. I am doing bills and realize there are charges on my credit card ( I had recently paid off) for May and June. I call ABC. They tell me that they never received the info. I said well I am sorry that mistakes happen. What can WE do to ix it. I am told nothing! I sent the lease again clearly stating when I moved in the apartment. January of 08. This is August and I am STILL dealing with this. I even offered to pay the extra month left on my membership. (Wouldn't have been canceled till April, membership should have ended in May anyways) Now they say I owe for a month to month deal that I was NEVER informed about. I am refusing to pay that. I haven't lived near those gyms in almost a year. I say to myself.. If ABC won't help Surely the guys at Peak will. they Know me and Know that I have moved. WRONG. Took nearly two weeks to get ahold of this guy named Brent at Robinhood I believe. I Finally got ahold of him on day 14 of calling on the 5th call. WORTHLESS..refused to give me a corporate number. i found a number on the BBB site and called it. The lady there "paris" is actually very helpful. She has even told me to fax it to her personally and she will give it to someone there. I am having that faxed today, and I have also written an email to a lady named Nicole Miller. I also sent a registered letter stating all this I have told you and more with the proof of my move. ABC keeps telling me that it will go to collections. I told them I didn't care. If I ever needed credit I would take proof of everything I am saying and nobody would count it against me. I am hoping that I am taken to court. If you look up Peak fitness /abc financial you will find nothing but complaints and lawsuits! DO NOT JOIN THIS GYM!!!!!
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ID
#130620 Review #130620 is a subjective opinion of poster.
Location
Long Beach, Mississippi
Loss
$400

About

Peak Fitness Return Policy
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Peak Fitness Terms of Service
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Summary

PEAK FITNESS® was started in 1999. The company has grown to be a national leader by providing the most comprehensive, energetic, and affordable health and fitness option available. PEAK FITNESS® offers a wide array of activities, such as, group programming, Yoga, Pilates, Group Power, Personal Training, Martial Arts, Tanning, Basketball, Racquetball, Juice Bars, free Child Care, and more.

To send a message to PEAK FITNESS click an indicated link which redirects to a helpful contact form. After completing and submitting the form, the message will be sent to the chosen department. All online inquiries may take 24-72 hours to process. The nearest club is available at toll free: (888) 833-PEAK, member services – (704) 896-5521, fax member services – (704) 504-3370. Hours of operation for member services is Mon-Fri 9:00am to 5:00pm (EST). Mailing address of the company is
Peak Fitness
Attn: Member Services
PO Box 7543
Charlotte, NC 28241.

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