PDFescape
PDFescape Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PDFescape has a 2.7 star rating from 4 reviews; consumers are mostly neutral with a 50% unfavorable / 25% positive split. Price level is medium and reviewers cite privacy, data security, and poor customer service.
Key Takeaways for Future Customers
- Check credit card charges and monitor subscriptions closely before committing.
- Save and download files immediately after editing to avoid data loss.
- Expect limited phone or timely technical support based on PDFescape reviews.
Negative Feedback / Risk Areas
- Recurring PDFescape customer complaints about double billing and subscription billing errors.
- Poor or slow customer service response and limited technical support availability.
- Errors loading, saving, or printing files causing work disruption and lost time.
Positive Feedback
Users note the program worked well in the past and some still call it a great program for basic PDF editing at a medium price point.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PDFescape has a 2.7 star rating from 4 reviews; consumers are mostly neutral with a 50% unfavorable / 25% positive split. Price level is medium and reviewers cite privacy, data security, and poor customer service.
Key Takeaways for Future Customers
- Check credit card charges and monitor subscriptions closely before committing.
- Save and download files immediately after editing to avoid data loss.
- Expect limited phone or timely technical support based on PDFescape reviews.
Negative Feedback / Risk Areas
- Recurring PDFescape customer complaints about double billing and subscription billing errors.
- Poor or slow customer service response and limited technical support availability.
- Errors loading, saving, or printing files causing work disruption and lost time.
Positive Feedback
Users note the program worked well in the past and some still call it a great program for basic PDF editing at a medium price point.
Media from reviews
Oceanside, California
I was double charged in my credit card
I think they made a mistake
I have been with them for a long time, and this is the first time that it happens!!
User's recommendation: Just check your credit card charges all the time!
Perth, Western Australia
My subscription is still active and they disabled my account?
- - My Ultimate subscription is active but shows as free.
- - I can't perform my job due to revert.
- - No one has responded to fix it; terrible service.
My subscription is active, and I have paid for the Ultimate version, and all of a sudden it has reverted to the "free version" which means I am unable to perform my job!
I am presuming this is an easy fix, however, The worst part is NO ONE IS GETTING BACK TO ME ABOUT IT.
Terrible service! Not happy!
User's recommendation: Go somewhere else!!
Hi, Thank you for sharing your experience. We definitely want to make sure your subscription status is correctly reflected. You can reach out to our support team directly via email or live chat at: support.pdfescape.com/hc/en-us They’ll be able to review your account details and assist you further to restore full access.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI can’t save and download doc
Cant download and save after working on doc. So frustrated and cant even get anybody in the phone to help.
Hi Meron, Thanks for sharing that you need help saving and downloading your edited document. Please reach out to our support to get further assistance with this matter: support.pdfescape.com/hc/en-us
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTechnical support unavailable to help
It is insane to me that you cannot get help from a representative, There was not 800 number and when you requested a representative with the automated system it was not available there either.
User's recommendation: Application has changed drastically and not for the better
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLong response time
- - Needed invoice revision to update company details.
- - No direct email; online tickets went unanswered for a week; service is poor.
I had an issue with Invoice revision, needed to modify company details. Firstly i did not find any email to contact directly, except online ticket platform.
I left a query in the platform and I did not get any response for a week, I left a query the second time - still there were no response. I found pissed consumer platform, I filled a query third time and I get a feedback email, that my query reached out pdf escape.
after two days I got a a sorry message from pdfescape with reason that they experiencing a high volume of suctomer service. but sill, already passed almost a week, I dod not get any response from them.
Conclusion - customer servise is awful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer"COULD NOT LOAD FILE" Error
- - Cannot load 11 files; error reads COULD NOT LOAD FILE.
- - Urgent: contact via email or phone ASAP; issue 1/7/24 reported with no response.
Hello. I am a new customer and was very excited that I found your webpage. However, when I logged back into my account to print each of my files I received an error for all 11 files that reads "COULD NOT LOAD FILE".
This is very upsetting, as I am required to have these files for work and need them immediately.
I was looking forward to purchasing a subscription through my account but will not do so unless this can be resolved.
Please contact me via email or phone ASAP.
I reported an issue regarding this on Sunday 1/7/24 but never received a response.
Thank you.
Preferred solution: File recovery
User's recommendation: Make sure to save and download files IMMEDIATELY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with using program on my computer
Printing in very very small font. Ive been able to use this program beautifully before. Please assist me.
- Good program in past
- Something wrong with it now
Preferred solution: Just some help please
User's recommendation: Great program
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Hi, Thanks for letting us know that you are being charged. Let us check the situation and help you accordingly. Please reach out to us via our website: support.pdfescape.com/hc/en-us/