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PDC Spa doesn't stand behind their products

Since purchasing a PDC spa about a year ago, its had more than eight mechanical and electrical failures. The product has been non-functional 50% of the time. It's been broken for 6 months out of the first year. Their warranty states that they will repair (labor and parts) for repairs within the first year; however, I've been charged over $1000 for repairs in the first year of ownership. In one circumstance, the spa stopped working and the water pipes froze. They stated "the warranty doesn't cover freeze-ups". ARE YOU KIDDING ME! They said to me that I should have realized it broke and drained it to avoid the freeze-up. This company is interested in one thin g only. The initial sale, thats it. Customer service means nothing to them. Don't buy a PDC spa, you will likely regret it!
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7 comments
#699417

I know the person at PDC factory in Williamsport who manages all the repairs. He is a standup guy and extremely good at what he does.

If anything he would cover things that shouldn't be covered.

Are you talking to the dealer or the factory? Not satisfied with the dealer then call the factory.

#481607

First week developed leak, had to replace ceiling below (they did not care), never tested before shipping, Installer serviced it was not very friendly.two years now with new problems

#420422

Paid for the spa in march, had it delivered in april, built my deck around it and filled it in may. Lights started blinking in july.

Culligan fixed that problem by smearing some silicone around the base, ARE YOU KIDDING ME. November came, display panel saying "hit bttn to reset htr may be dry". This problem has been goin on for months. Spent $200 in electricity since them, and they cant find the problem.

Now i guess i'm going to have to help them...I'm tired of the problems and I want a new tub. Anyone out there who wants a new spa....please save yourself the hassle and buy something other than PDC!!!!!!!!1

#793450
@PissedConsumer420422

How is your PDC doing now? Where are you located?

#269901

Its not fair to blame a manufacturer for a broken part they didnt make. Most spa manufacturers purchase parts install them on a shell which they made. After repairing spas for over 15 years I have seen an equal number of repairs throughout the industry reguardless of the manufacturer.

#745156
@PissedConsumer269901

My first hot tub lasted 20 years. My PDC has had leaks due to poor workmanship.

Distributor gave me a PDC warrantee sheet which PDC didn't honor, they said it wasn't theirs.

Now the control pack blew up, OK maybe a power surge, but what I got installed now from them is JUNK.

Don't buy PDC, 5 years with this one and next time it goes.

#1239747
@PissedConsumer745156

Do you all still have PDC spas?

I've had problems from the day I got it and now the skirting is falling apart.

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ID
#133870 Review #133870 is a subjective opinion of poster.
Location
Norwich, Connecticut

About

PDC Spas Warranty
PDC Spas's' warranty is one of the strongest in the industry, and is backed by a company of dedicated professionals with 5 decades of experience. The Client of PDC Spas can rest easy, not only while enjoying The Client's new PDC Spa, but with the assurance www.pdcspas.com will be there to serve The User of company services for years to come. Make sure The Client understand that a lifetime warranty is not for a "lifetime". The length varies from state to state, in PA that is only 7 years. Warranties listed here apply to the continental www.pdcspas.com only. Outside the United States warranties vary. AMERICAN MADE QUALITY FOR YEARS OF DEPENDIBILITY. Owning a PDC Spas hot tub, swim or fitness spa will provide improved health, relaxation and personal wellness every day, all in the privacy of The User's own home. The User's PDC Spa is an affordable luxury that The User of Website will enjoy for years to come with family and friends.
To read more: https://www.pdcspas.com/customer-care/warranty
PDC Spas Privacy Policy
Plastic Development Company, (PDC Spas), is committed to keeping any and all personal information collected of those individuals that visit PDC Spas's' website and make use of Company's online facilities and services accurate, confidential, secure and private. Company's privacy policy has been designed and created to ensure those affiliated with Plastic Development Company of PDC Spas's' commitment and realization of PDC Spas's' obligation not only to meet but to exceed most existing privacy standards. Voluntarily provided information which may include The Client's name, address, email address, billing and/or credit card information etc., which may be used when The User purchase products and/or services and to deliver the services The User of Website have requested. Please rest assured that this site shall only collect personal information that The User of Website knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.
PDC Spas FAQ
To read more: https://www.pdcspas.com/customer-care/faqs
Summary

Manufactures spas, hot tubs, and whirlpool jacuzzi baths.

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