dmathieu M
map-marker Norwich, Connecticut

PDC Spa doesn't stand behind their products

Since purchasing a PDC spa about a year ago, its had more than eight mechanical and electrical failures. The product has been non-functional 50% of the time. It's been broken for 6 months out of the first year. Their warranty states that they will repair (labor and parts) for repairs within the first year; however, I've been charged over $1000 for repairs in the first year of ownership. In one circumstance, the spa stopped working and the water pipes froze. They stated "the warranty doesn't cover freeze-ups". ARE YOU KIDDING ME! They said to me that I should have realized it broke and drained it to avoid the freeze-up. This company is interested in one thin g only. The initial sale, thats it. Customer service means nothing to them. Don't buy a PDC spa, you will likely regret it!
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7 comments
Guest

I know the person at PDC factory in Williamsport who manages all the repairs. He is a standup guy and extremely good at what he does.

If anything he would cover things that shouldn't be covered.

Are you talking to the dealer or the factory? Not satisfied with the dealer then call the factory.

Guest

First week developed leak, had to replace ceiling below (they did not care), never tested before shipping, Installer serviced it was not very friendly.two years now with new problems

Guest

Paid for the spa in march, had it delivered in april, built my deck around it and filled it in may. Lights started blinking in july.

Culligan fixed that problem by smearing some silicone around the base, ARE YOU KIDDING ME. November came, display panel saying "hit bttn to reset htr may be dry". This problem has been goin on for months. Spent $200 in electricity since them, and they cant find the problem.

Now i guess i'm going to have to help them...I'm tired of the problems and I want a new tub. Anyone out there who wants a new spa....please save yourself the hassle and buy something other than PDC!!!!!!!!1

Guest
reply icon Replying to comment of Guest-420422

How is your PDC doing now? Where are you located?

Guest

Its not fair to blame a manufacturer for a broken part they didnt make. Most spa manufacturers purchase parts install them on a shell which they made. After repairing spas for over 15 years I have seen an equal number of repairs throughout the industry reguardless of the manufacturer.

Guest
reply icon Replying to comment of Guest-269901

My first hot tub lasted 20 years. My PDC has had leaks due to poor workmanship.

Distributor gave me a PDC warrantee sheet which PDC didn't honor, they said it wasn't theirs.

Now the control pack blew up, OK maybe a power surge, but what I got installed now from them is JUNK.

Don't buy PDC, 5 years with this one and next time it goes.

Guest
reply icon Replying to comment of Guest-745156

Do you all still have PDC spas?

I've had problems from the day I got it and now the skirting is falling apart.

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