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PCSTELCOM LIE TO CUST. AND THEN SOME

MY HUSBAND IS CURRENTLY DOING TIME IN OKLAHOMA.. THE PHONE SERVICE THAT THE PRISON WAS USING CHANGED LATE LAST YEAR TO PCSTELCOM, LET ME TELL U FROM DAY ONE THE CUST SERVICE REPS DONT KNOW HOW TO DEAL WITH THE PUBLIC AT ALL THEY TELL U THAT UR ACCT WILL BE ACTIVE IN 15-20 MINS AND 2 DAYS LATER UR STILL WAITING, THEY ALSO CLAIMED THAT THE MONEY WILL POST TO UR ACCT WITH IN THE SAME AMOUNT OF TIME AND 3,4,5 DAYS LATER I AM HAVING TO PULL TEETH TRYING TO SEE WHERE MY MONEY WENT.... I HAVE DEALT WITH SUPERVISORS, THEY TOO DO NOT KNOW HOW TO BE HONEST WITH THE PUBLIC, I HAVE ASKED OVER AND OVER IF THEY COULD E-MAIL ME RECEIPTS WHEN I PUT MONEY ON THE ACCT SINCE THEY KEEP GIVING ME THE RUN AROUND ON HOW TO GET MY ACCT ON LINE RESET, I CAN GO ON AND ON ABOUT THIS COMPANY AND THERE IS NOT ONE GOOD WRD I CAN NOR OTHER PEOPLE THAT USE THERE SERVICE CAN SAY ABOUT THIS PHN CO. ..... FOR ANYONE WHO HAS SOMEONE LOCKED UP AND TAKE CALLS FROM THEM IF AT ALL POSSIBLE STAY AS FAR AWAY FROM PCSTELCOM AS U CAN
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1 comment
#516624

i totally agree...the same thing is happening to me so I only use pcs when i absolutly have to :(

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#305858 Review #305858 is a subjective opinion of poster.
Location
Moore, Oklahoma

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