Worst Customer Experience of my Entire Life.

Following complaints procedure with legal ombudsman and a less than satisfactory response of refusal to accept any blame and basically a catalogue of excuses and points to basically push blame on to myself. I didn't want any money from them I just wanted a sincere apology for which I have not received and I am gutted. I now feel I am in a position to review the company online, I did not want to do this until all legal procedure had been completed. I will keep this short and sweet as to be honest I just now want the whole experience out of my head. Over three months to complete a sale with no chain, constant lost emails, no urgency to move forward, passed through about 6 different people, no continuity, had to chase documents myself, spent hours and hours on the phone and on email. Waited over 6 weeks for response to complaint and only once Ombudsman contacted them did they bother to reply and surprise surprise was fobbed off with the excuse they hadn't recieved my complaint email although this was sent using the procedure documented on their website. I am not a complainer but I feel I have to get my opinion out there with this company. They made me very ill with stress to the point I had to take time off work. Not even cheap which may have slightly cushioned the blow. DO NOT INSTRUCT PCS LEGAL TO ASSIST WITH ANY PROPERTY SALE/PURCHASE.
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1 comment
#1809299

We seem to be having the same issues that you have experienced never recommend them to anyone

ID
#1019101 Review #1019101 is a subjective opinion of poster.
Location
Basildon, England
Service
Pcs Legal Customer Care
Reason of review
Poor customer service

Best to avoid- Zero Rating

I have 5 properties and as you can imagine I have fair bit of experience with Conveyancing/Property Lawyers. With out any hesitance I have to say that this firm is the worst in communication and completion. I have recently bought 2 flats in OldChurch Park and have gone for PCS legal as they seems to be local. I have nothing but BIG HEADACHE with these lawyers. The communication was very poor and it is impossible to talk with the case handler. If you are lucky to speak with the case handler, you find them very rude and abrupt. I did want to raise the concerns till the contracts are exchanged as I was worried that this might cause more problems! I was happy that the completion was over and expected some improvement in communication. It is now more than a year since the completion and till now I did not received FINAL COMPLETION STATEMENT in spite of several emails to the case handler as well as to the Partner of the Firm!
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ID
#1015076 Review #1015076 is a subjective opinion of poster.
Location
Basildon, England
Service
Pcs Legal Real Estate Attorney
Reason of review
Poor customer service

Terrible Customer Service Review

non responsive, terrible customer service and owe me money!! dont use this firm!!!
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ID
#494378 Review #494378 is a subjective opinion of poster.
Location
Stanmore, England

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