PCM Travel Agency

I booked round-trip flights from Chicago to Las Vegas on 06/07/2024 to travel on 06/26/2024- 06/30/2024. I was given a fair price which seemed like a good deal.

After I paid for my tickets, I was told to call back after 06/20 to receive my confirmation and E-Ticket. I called on 06/21 to get the confirmation and was told it would be emailed to me within 2 hours. Two hours passed, and I received a call stating that my ticket vouchers had expired and that I had to change the dates and pay a difference of over $300 to travel, or a difference of more than $600 to travel on my original travel dates. If I don't want to pay extra, they would refund my money in 6-7 business days which would be after my return travel date.

I bought these tickets well in advance so that if anything happened, I could handle the situation in a timely manner. Now, five days before I'm scheduled to travel, the rate has quadrupled from my original cost! I will never book through this site again! My vacation is ruined.

And all because I wanted to save $40, I now have to pay almost 700 dollars on top of the $372 I paid on 06/07!!! THIS IS THE WORST COMPANY TO BOOK FLIGHTS THROUGH.

THEY DIDN'T HAVE ANY OPTIONS THAT SERVED AS CUSTOMER-FRIENDLY FOR NOT HAVING THE AVAILABILITY THAT WAS GUARANTEED AT THE TIME OF PURCHASE. They NOT ONCE offered to cover the difference due to the mistake on their end with the tickets and expected me to just up and pay large sums of additional dollars for tickets.

Somehow they got a hold of us when we were trying to get a new flight through American Airlines after a sudden cancellation on the airlines end. Frantic to get home we let them assist us with rebooking flights through Southwest.

They never said who they were or that they werent from AA. The flights were good, however we ended up shelling out major money to this company on top of the actual ticket prices. They assured us they were only charging a small fee but it ended up being just as much as the ticket. The way the receipt was typed out was made to look like it was a certain amount per ticket but my credit card charge clearly went half to them and half to SW airlines.

We checked with our friends who booked the same flight directly through Southwest on the way home and they paid half of what we were charged by PCM Travels. They also guaranteed to work on our refund from American Airlines which could take 7-10 days. Two weeks later we still havent received a refund and had to contact American directly to request ourselves.

Beware of this business at all costs unless you want to pay double and end up doing the legwork yourself anyway. Dyson Brown was our rep for this scam of a call.