PCI Auction Group
PCI Auction Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 2 reviews; consumers are mostly dissatisfied with purchases, billing, and customer service.
Positive Feedback
No positive experiences are reported in the available reviews and recommendations; buyers warn others to go elsewhere.
Negative Feedback / Risk Areas
- Faulty or incomplete equipment despite claims items were tested, a recurring theme in PCI Auction Group reviews.
- High price level, inflated shipping charges, and billing practices with no refunds and unauthorized charges noted in PCI Auction Group customer complaints.
- Poor customer service response and limited recourse for buyers.
Key Takeaways for Future Customers
- Buyer beware: verify condition before purchase and document listings.
- Confirm billing, refunds, and membership or subscription terms and expected shipping fees.
- Consider alternative sellers if testing claims or customer service are important.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 2 reviews; consumers are mostly dissatisfied with purchases, billing, and customer service.
Positive Feedback
No positive experiences are reported in the available reviews and recommendations; buyers warn others to go elsewhere.
Negative Feedback / Risk Areas
- Faulty or incomplete equipment despite claims items were tested, a recurring theme in PCI Auction Group reviews.
- High price level, inflated shipping charges, and billing practices with no refunds and unauthorized charges noted in PCI Auction Group customer complaints.
- Poor customer service response and limited recourse for buyers.
Key Takeaways for Future Customers
- Buyer beware: verify condition before purchase and document listings.
- Confirm billing, refunds, and membership or subscription terms and expected shipping fees.
- Consider alternative sellers if testing claims or customer service are important.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Junk, took my money for faulty equipment
- - Listed as tested and working, but it wasn't.
- - Needed $200 in parts and still wouldn't get cold.
- - The East Coast division is in Manheim, PA.
To date, no word from PCI. No effort to resolve.
Item is a paperweight.
Had a professional HVAC repair person out to check and the unit has a major leak. I'm out the purchase price, the price of parts, and the HVAC service.
Should've known better, from others, but still I bought a slushie machine that was listed as 'tested and working!' (Exactly) Upon getting home we realized that it would take $200 in parts to be a working/usable machine. When turned on, machine got no where near cold. Emailed office and response was- sorry our testing did determine that it may need refrigerant but compressor did turn on; its used so its on you and you have no recourse from the seller. Look elsewhere!
It was your office that told me that I've got a $1000 paperweight. This is the East Coast division in Manheim, PA.
Preferred solution: Let the company propose a solution
User's recommendation: Buyer beware, stay away, go elsewhere
Tampa, Florida
Warn others about this company and their scam
- - They claim to test products, but items arrive with defects and invoices are padded with unauthorized charges.
I spent thousands of dollars with this company believing they tested their products. Everything they sent me was junk.
This company is not honest with their listings First they say they try to test their products and describe to the best of their ability. Screws missing from espresso is obvious, corroded condenser is obvious, broken rail on hot dog roller is obvious and the list continues., .
They pad their invoices and takes money out without a pre authorization for their enormous shipping charges.They do charges. they charge enormous fees,
Hello - We are sorry that you are not pleased with your experience. We pride ourselves on providing great auctions for both our sellers and bidders.
We know there are concerns when bidding online for equipment and take every effort possible to provide an accurate representation of the equipment. We take and post up to 10 photos and when possible, test the equipment to verify if it turns on. We provide detailed notes on the bid sheet about the state of the equipment as well as if it has been tested and is working or not. Our team is always available to help answer questions about auctions, and we encourage bidders to visit our auction site and see the pieces if they have concerns.
Our team would like to learn more about your experience and the claims about fees and charges however without a name we cannot contact you. If you were a seller or bidder in our auctions, please contact our office so we may speak further.
Complaint
FAKE ADVERTISED THEY DESCRIPTION ABOUT A TORTILLA MAKING MACHINE IS MISSING HALF OF THE MACHINE
Preferred solution: Full refund
User's recommendation: Sty away
Oscar - We are sorry that you do not feel you received an item that matched your expectations. Our team works hard to provide accurate descriptions and photographs of all items.
All equipment is photographed and documented on the bid sheet, and each listing includes up to 12 photos to clearly show the condition of the item. The tortilla machine that you received was exactly as pictured on our website and described in the bid sheet. Our customers receive great quality items while saving money at our auctions and continue to return as they are happy with both the price and quality of the equipment. Our goal is to provide a great auction experience for both our sellers and bidders, and we do not appreciate you slandering our business.
If you wish to discuss your concerns further, please call our office. Thank you.
Auctions and Marketplaces Expert Talks
How to Shop Online Safely | Online Shopping Tips
How safe is online shopping? Pissed Consumer interviewed Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider about safe online payments and how to avoid payment fraud. In this video, Nathan gives tips about online shopping, safety, and what to ensure when paying for products and services online.
Nathan Grant, a Senior Credit Industry Analyst with Credit Card Insider. Nathan specializes in credit cards and online payments.
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Still a 'joke' of a place to work with. Nothing from Better Business bureau yet.
Buyer beware. Nothing is at it appears.
Typical copy/paste reply from PCI. No effort to resolve.
Btw, there was NOT 10+ photos, nor any pics of inside of unit. Had I known that unit 'needed refrigerant', I would've never bid on it.
Gary - We are sorry that you did not have a 5-star experience with our auctions. On our bid sheets, we do our best to properly convey the current state, appearance, and functionality of all items.
We include 10+ photos and test the items to the best of our ability. For most items, such as the slushie machine, we are testing the functionality and if the machine turns on and off.
We do understand there is a risk with bidding on items and encourage all bidders to visit our warehouse and see the items in person or contact our team with any questions. If you would like to speak further about this experience or others please contact our office, we look forward to the opportunity to speak with you.