Gary A Txc

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Junk, took my money for faulty equipment

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PCI Auction Group - Junk, took my money for faulty equipment
Updated by user Dec 19, 2021

To date, no word from PCI. No effort to resolve.

Item is a paperweight.

Had a professional HVAC repair person out to check and the unit has a major leak. I'm out the purchase price, the price of parts, and the HVAC service.

Original review Nov 19, 2021
Buyer beware! Just because the listing says 'tested and working!', doesn't mean that it does.

Should've known better, from others, but still I bought a slushie machine that was listed as 'tested and working!' (Exactly) Upon getting home we realized that it would take $200 in parts to be a working/usable machine. When turned on, machine got no where near cold. Emailed office and response was- sorry our testing did determine that it may need refrigerant but compressor did turn on; its used so its on you and you have no recourse from the seller. Look elsewhere!

It was your office that told me that I've got a $1000 paperweight. This is the East Coast division in Manheim, PA.
View full review
Loss:
$1008

Preferred solution: Let the company propose a solution

User's recommendation: Buyer beware, stay away, go elsewhere

3 comments
Guest

Still a 'joke' of a place to work with. Nothing from Better Business bureau yet.

Buyer beware. Nothing is at it appears.

Guest

Typical copy/paste reply from PCI. No effort to resolve.

Btw, there was NOT 10+ photos, nor any pics of inside of unit. Had I known that unit 'needed refrigerant', I would've never bid on it.

PCIAuctionGroupCares

Gary - We are sorry that you did not have a 5-star experience with our auctions. On our bid sheets, we do our best to properly convey the current state, appearance, and functionality of all items.

We include 10+ photos and test the items to the best of our ability. For most items, such as the slushie machine, we are testing the functionality and if the machine turns on and off.

We do understand there is a risk with bidding on items and encourage all bidders to visit our warehouse and see the items in person or contact our team with any questions. If you would like to speak further about this experience or others please contact our office, we look forward to the opportunity to speak with you.

View more comments (2)
Anonymous
map-marker Tampa, Florida

Warn others about this company and their scam

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I spent thousands of dollars with this company believing they tested their products. Everything they sent me was junk.

This company is not honest with their listings First they say they try to test their products and describe to the best of their ability. Screws missing from espresso is obvious, corroded condenser is obvious, broken rail on hot dog roller is obvious and the list continues., .

They pad their invoices and takes money out without a pre authorization for their enormous shipping charges.They do charges. they charge enormous fees,

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1 comment
PCIAuctionGroupCares

Hello - We are sorry that you are not pleased with your experience. We pride ourselves on providing great auctions for both our sellers and bidders.

We know there are concerns when bidding online for equipment and take every effort possible to provide an accurate representation of the equipment. We take and post up to 10 photos and when possible, test the equipment to verify if it turns on. We provide detailed notes on the bid sheet about the state of the equipment as well as if it has been tested and is working or not. Our team is always available to help answer questions about auctions, and we encourage bidders to visit our auction site and see the pieces if they have concerns.

Our team would like to learn more about your experience and the claims about fees and charges however without a name we cannot contact you. If you were a seller or bidder in our auctions, please contact our office so we may speak further.

Oscar V Uxc

Complaint

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FAKE ADVERTISED THEY DESCRIPTION ABOUT A TORTILLA MAKING MACHINE IS MISSING HALF OF THE MACHINE

View full review
Loss:
$4512

Preferred solution: Full refund

User's recommendation: Sty away

1 comment
PCIAuctionGroupCares

Oscar - We are sorry that you do not feel you received an item that matched your expectations. Our team works hard to provide accurate descriptions and photographs of all items.

All equipment is photographed and documented on the bid sheet, and each listing includes up to 12 photos to clearly show the condition of the item. The tortilla machine that you received was exactly as pictured on our website and described in the bid sheet. Our customers receive great quality items while saving money at our auctions and continue to return as they are happy with both the price and quality of the equipment. Our goal is to provide a great auction experience for both our sellers and bidders, and we do not appreciate you slandering our business.

If you wish to discuss your concerns further, please call our office. Thank you.

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