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2.1 Based on 38 reviews
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My 85 year mother bought a portable washer a couple of years ago. Ralph at the Manchester CT store that with the 3 year warranty P.C Richards would come out and fix any problems or replace it. An extra $300 The washing machine wasn't working and she called P.C Richards to have them come take a look at it. The Rep said "We don't service that brand, you can get someone to come out and fix it and WE MIGHT REIMBURSE YOU FOR THE COST!" WHAT THE ! So... Read more

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I recently purchased a TV and Matress from Arquillio . I could not be happier with my purchase and my experience . Arquillio was very knowledgeable and had outstanding customer Service . The Store Manager Jack was also very helpful . Much friendlier and better Priced than Best Buy !!

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PC RICHARDS STORE#45 IN EAST BRUNSWICK NJ. THE WORST. RECEIVED TWO GIFTS FOR CHRISTMAS AND ONE ENDED UP BEING USED AND THE OTHER, WHICH WAS A STAND WITH A FIREPLACE INSERT BEING THE INCORRECT ONE. SO I REACHED OUT TO THE STORE AND TO ADVISED THAT THE STOCK PERSON GAVE THE INCORRECT INSERT. COME TO FIND OUT, THE STAND I RECEIVE COST MORE THAN WHAT WAS INVOICED. THE MANAGER JERRY WANTS ME TO PAY $180 FOR THE CORRECT INSERT. WHERE THE *** IS THE... Read more

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I put a layaway in July 2016 as I did in 15 and 14 with pic Richards in orange ct. the items I got were big ticket items. Around $2500. One such item was a 12.8 iPad Pro 128gig and service plan. $1000 item plus other big items. I paid around $100 per week some times more. Cash always. Well we get to around beginning of December and I ask our sales man to start picking items up. They told me that our iPad needed to be ordered which I found... Read more

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Been dealing with PCR 40 years buying for self, children now grand children homes. Bought a TV on the phone told Alex I needed Bluetooth technology he had me upgrade to $1,700.00 purchase. received it no Bluetooth they don't care. I called spoke to Andy I wanted a return so I could go in and pick another. He said no offered $300 store credit I said no so we got disconnected. Called back got Kimberly she said it was my fault. NOT A GOOD APPROACH.... Read more

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I bought 2 appliances from them, a samsung refrigerator and a Kenmore dishwasher. The refrigerator supposedly makes cubed or crushed ice, You can't get cubed, everything is crushed. The interior is plastic that breaks (less than 2 year old refrig), and I can't get the water to drip out. Filling up a 16 ounce glass is probably close to a 40 second operation. The dishwasher is 4 years old and has broken 4 times. In fact, right now the front panel... Read more

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They have THE WORST Customer Service! I tried to purchase a fire place today in the cold winter weather. I didn't receive any "customer service" from the staff. They acted as if I didn't even exist. I walked around the fire places to attempt to get a staff person's attention, but again all I received were "crickets" which means that noone responded to me. This PC Richards should not even be in business. It is not as if they were super busy in... Read more

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purchased a microwave with a five warranty from march of this year until today its has been serviced 4 time concerning the same thing ---the control panel continues to short out---Oh it's and "LG" Microwave---when I researched the Microwave there were several complaints from customer concerning the same LG microwave make and model---PC Richards where I purchased the appliance said all they can do is continue to service It because that all LG... Read more

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Very poor service at this location. Walked in with my Visually impaired uncle on Thursday night never was greeted at the door seen one of the sales representative standing in the back on his phone asked where was the portable radios he never picked up his head from his phone or gave eye contact he just pointed to the back of the store I thought that was very rude. We I returned to the front of the store seen to Sales representatives by name of... Read more

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I bought a ge washer from pc richards and sons with a warrenty of 10years. I have never been so appalled and disgusted with the managers and there repair sevice. I bought a ge washer 4 yrs ago and it has been repaired 5 times already, now the washer is leaking water all over bathroom Causing mold it has been 2 months of phone calls with there store manger maurice ,and there repair service and yet they still havent recieved the piece or fixed the... Read more

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