Thomas E Knn

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Verified Reviewer

Dissatisfied with Management Billing

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, as promised please use the PC Richard Credit Card. I understand you do not set policy however you have been my liaison with Management from December 2020 till today with regard to service on the HVAC System.

For what it matters I can understand having to pay for a service call. Initially you assured me that the service person would have the necessary parts which he did not have. Upon inspection, the thoughts were possibly a Surge in Electric Supply, or bad circuit board. I spoke with you and you suggested the same as you indicated you had somewhat of a background in Electrical Engineering.

I had a Surge Protector Installed. Service #2 Service person installed new circuit board and unit was repaired less the air sweep that component needed to be replaced No fee was charged because of the time from December to April waiting for parts. A decision was made to order the part and you would get back to me when item was available. When you called me with available part you advised of a Service call charge of 162.00 which I was not thrilled about but needed to finish repair.

Days later we spoke and set up an appointment and you told me that I would have to pay for a two hour service calls ($325.44). Now we are at 325.44 dollars. I questioned would warranty be void if I did not have air sweep replaced and your response was yes , warrant would become voidas part was ordered and old part must be returned. I investigated your response and learned just the opposite.

Today the service man came and was in and out in 40 minutes, not the two hour time you quoted me. Sum and substance I waited 6 months for the unit to be repaired and a $500.

payment.

Having been a PC Richard Customer for 40 years I am disappointed in how this whole matter evolved. Safe to say that I probably will not deal with PC Richards in the future.

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Loss:
$163

Preferred solution: Price reduction

Resolved
Barry G Wll

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Verified Reviewer
| map-marker Commack, New York

Resolved: Poor service

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Updated by user May 05, 2021

Company fixed the issue and I have been provided with product replacement. Service man came late but I was very pleased with his professional service and courteous manner. He worked very hard and did an excellent job and even saved me money on a part replacement..

Original review May 05, 2021
I expected and appliance repair service call to my home today between 7 AM and 12 noon. 12 noon came and went no service. I called customer service and they said he will be there at 1 oclock. Ive been waiting since 7 AM so be on time for this meeting. I called back at 1oclock and he still not available *** be another half hour. This is very poor service is very poor customer relations. I am very annoyed at this poor service I wasted a whole day.
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Preferred solution: Deliver product or service ordered

User's recommendation: I am very annoyed at this poor service I wasted a whole day.

Laura L Hsk

Terrible customer service and no extensions of service as a result of COVID

I bought a 65 inch smart TV with a 2 year repair plan in January 2019 for my apartment in Florida. I reside in New York and due to COVID was not able to return to my apartment from 2/20 until 5/21.

When I returned the tv did not work. I learned that the problem I was having was common for this model. My 2 years ended 1/21 and Best Buy policy during COVID is a 2 month extension which gave me until 3/21. As stated I could not get back to the apartment until 5/21 .The manager of the boca raton store, John Willard has not responded to my emails regarding this..

I have been a loyal customer for years and have purchased many products including home systems. It cost me $800 to use a TV for 1 year. It will cost over $500 to get it repaired.

As a result of this, I will have to abandon this TV and buy a new one. I will let everyone know the way I have been treated and especially the rudeness of the Boca Raton manager, John Willard, in ignoring me.

has not acknowledged my email,

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Loss:
$800

Preferred solution: Replace TV

User's recommendation: Don’t purchase anything at Best Buy. They are not customer friendly. My review is not the only one that says this.

Angela B Mfp
map-marker Brooklyn, New York

Bad Experience regarding my warranty

I have an extended warranty &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; they are not replacing my two air conditioners.
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Preferred solution: Full refund

maria c Tss

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Verified Reviewer
| map-marker North Babylon, New York

False extended warranty service rip off/scam

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I purchased a samsung stove Aug 2015 at the time of the purchase the sales person offered us extended warranty of five years. The appliance s range came with a one year warranty.

When we purchased the stove the salesperson never ever told us that once we purchase the extended warranty on our samsung appliance that we would be "voiding" the one year agreement of warranty from the factory. And that all though we paid an addiitional several hundred dollars for extend service/warranty our coverage would be for five years absent the one year from the factory. When we purchased we understood we would have a six year warranty! WHY WOULD THEY CALL IT EXTENDED WARRANTY!

when I spoke to customer service the girl told me she understood how we felt but she was sorry that the salesperson did not explain the coverage and that we had the option to wait up to a year before we purchased. why would we have paid for the extended warranty if we had been properly informed?! Presently the temperature panel is not working or registering the temperatures for the oven. I am very upset!

That now I have to pay 150.00 for service call including any parts. I finally spoke to a supervisor by the name of Nikkea who was short of being polite and hung up on me, My husband and I have been P.C Richard customers for over 20 years. Her uncaring attitude was not acceptable. We are seniors and live on social security.

I want my stove repaired! your extended coverage is farce.

And PC Richard should do right by us totally disgusted! I can be reached at 631450****.

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1 comment
Representative

Hello, I would like to apologize for the inconvenience this may have caused. Please send us an email to customerservice@pcrichard.com with the invoice number of the purchase and your contact information. We will see what we can do to assist.

Haliana A

Bad customer service

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I purchased a the wash machine on a Saturday was promised delivery on Wednesday i received hey phone call Tuesday night that I will receive delivery Wednesday between 11 and 2 2 a clock has come and gone no delivery nobody called to let me know that they won't be a delivery even though I took the day off because of that delivery today is Friday and I still can't get a delivery guarantee on Saturday all I got was the runaround nobody to talk to nobody cares don't waste your time the savings ain't worth it buy someplace else save yourself a lot headaches of headaches
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Loss:
$250

Preferred solution: A phone call from somebody that could solve problems not the store manager he's terrible

User's recommendation: Don't waste your time the saving ain't worth it buy someplace else

Anonymous

Issue resolved

Issued was resolved. A service manager from corporate office contacted me and offered to replace fridge completely. She was lovely.
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barry r

Excellent service by a service man named Daniel representing P.C. Richard of Plainview, New york

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A service representative came to my home to install a dryer vent. He was courteous, neat and well spoken. It was a difficult job since the dryer was up close to the back wall. He needed Assistance pulling out the washer in order to get to the back of the dryer,I called the store and was surprised to know that the manager of the store, Jonathan came to my to my home to assist Daniel. Both were wonderful
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User's recommendation: Ask for Daniel when you need a service call

Anonymous
map-marker New York, New York

Appliance service

The worst service and customer service .. all they do is lie and lie..I dont recommend anyone to shop from them..
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User's recommendation: No I definitely dont recommend anyone to shop from.them

MICHAEL M Hel

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Verified Reviewer

Service Samsung Washer

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In mid January my Samsung washer covered by a service contract would not begin wash cycle with a full load.

Called service department and was told unable to schedule service for three weeks.

Not thrilled about having to wait three weeks for service but had little choice.

Service tech shows up on Feb 4th and tells me needs to order parts WILL BE ANOTHER THREE WEEKS. which was today,

Tech showed up nice and early at 7 am and did not have correct parts for the repair.(cant make this stuff up)

Said he will have someone from his warehouse bring the correct part and he will return by 5pm today,

it is now 3;10 and no word on status.

PC Richards should be ashamed for taking money for service contracts and being unable or unwilling to provide timely service on their appliances. Word to the wise paying them for a service contract is a complete waste of money

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Loss:
$250

Preferred solution: Let the company propose a solution

1 comment
Representative

Hello, I would like to apologize for the inconvenience this may have caused. Please send us an email to customerservice@pcrichard.com with the invoice number of the purchase and your contact information. We will see what we can do to assist.

Marie N Bhp

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Verified Reviewer

Repair

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Where to start?! Dryer problem starts in august 2020 repair 3 weeks later.

Breaks down one month later. Wait another 3 weeks for part then 3 more weeks for them to come and repair. Now December washing machine doesnt work. Guys come 3 weeks to state problem wait an additional 3 weeks bc they didnt have a part.

New guy comes jan 2021 to fix it and states we didnt need the part bc he found a sock stuck. He changes the part anyway. Now 3 weeks later water is pouring out of the bottom of washer onto my basement floor. I called for repair yet again and have to wait another 3 weeks.

This is BS! You pay for extended warranty but all the while waiting and waiting for a repair.

There should be a way they get to u sooner if you have already had problems with your machine especially when they come to fix it. Never again will we be buying from pc Richard any appliances.

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Cons:
  • Repair wait time
  • Way they treat their customers

Preferred solution: Quicker response time for previously repaired appliance

User's recommendation: Terrible customer service and repair wait time.

1 comment
Representative

Hello, I would like to apologize for the inconvenience this may have caused. Please send us an email to customerservice@pcrichard.com with the invoice number of the purchase and your contact information.

Mary P Omz

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Verified Reviewer

Lied about their warranty

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Updated by user Apr 01, 2021

This wasn't relived yet.

Original review Apr 01, 2021
I brought a laptop from these guys with a five year warranty. The laptop was for my daughter who is in college. It won't hold a charge and we have taken this laptop back in for service at least 5 times for the same thing. Now why haven't they honored the warranty to give a new one to us by now. I have been a customer for about 9 years. I will never buy another product from PCRICHARDS . They keep telling you to bring it in for service but they only trying to run out the warranty time. People don't buy here.
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Pros:
  • Big selection
Cons:
  • Awful customer service
  • Lack of any service after paying for the product

Preferred solution: Deliver product or service ordered

User's recommendation: Don't buy here the equipment don't last and they don't stand behind their warranty.

Michael S Fxp

Conned by Alex Santiago

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My wife went in to make a purchase and got a salesman Alex Santiago. He wasnt professional and talked down to my wife, instead of guiding her. He didnt know I was a few feet away. He definitely didnt know what he was talking about, in sales you want to maintain professionalism and relationships and you dont want to ever degrade a female or any customer. If PCR stands behind this uneducated clown, they will no longer receive any business.
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Preferred solution: Apology

User's recommendation: No!!!

1 comment
Representative

We are sorry about the negative experience you had while shopping with us. Please send us an email at customerservice@pcrichard.com, so that we may address the issue.

Linda B Xhh

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Verified Reviewer

Terrible customer service

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My GE monogram refrigerator is broken since July. I have warranty and still until this day it has not been fixed and even after it was declared not fixable 7 years old item the store on kings highway still playing games. I paid for price difference because I was told it went up in price, I bought warranty again on new refrigerator. I was scheduled a delivery date for 02/02:2021. Nothing was delivered and now I have to wait until something again. DO NOT BUY FROM THEM
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Preferred solution: Deliver product or service ordered

User's recommendation: Never buy from them

1 comment
Representative

Hello, I would like to apologize for the inconvenience this may have caused. Please send us an email to customerservice@pcrichard.com with the invoice number of the purchase and your contact information. We will see what we can do to help.

Nafiz H Ccx

I wanted to make a review of my Cyberpower pc

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I ordered my computer at February 10th, and it said its gonno arrive in a week or so I was patience and waited and found out it was delivered in 2 days, and I was pretty surprised how fast it was delivered and the PC is a beast for the price, and it runs pretty much every game on 144fps on medium settings or low settings, the PC is pretty dank for its price not gonna lie
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User's recommendation: 100 percent recommend for buying this pc and it was pretty worth for its price and was delivered pretty fast

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