PC Planet Systems

in june 2015, i ordered a discontinued motherboard from them for $315. after almost two weeks i enquired if the unit had shipped. the response was 'it's coming from our warehouse in China'.

a week later, i got an email that said 'the testing department found an issue,' and asked whether i would like them to get another part, or cancel and refund the order. i asked them to cancel and refund.

what followed was an almost funny sequence of emails:

they would say 'we've refunded your card';

i would wait a day or so for it to appear, which it didn't, and i would email them saying nothing has been charged back;

and they would basically say, 'huh! that's weird, we'll try it again, just give it 5-7 days to appear on your account.'

eventually i got replies like this:

'we'll forward the question to our billing department';

'we'll escalate the claim to our accounting department';

'the accounting department has confirmed the refund';

'the accounting department issued a new refund, but it may take up to 30 days to appear';

-- and finally:

'if it doesn't show up by friday, we will send a company check';

so that friday i asked them to send a check, and they said:

'that's very strange, we will forward this to our accounting department'...

what they were doing, of course, was stalling me for as long as possible, until it was too late to request a chargeback from the card company.

eventually i asked if the check had been sent, and got no reply for two weeks.

after several emails, their response was:

'the two refunds haven't posted back to our account, we are investigating.'

i asked how long the investigation might take, and never heard from them again. this was in october 2015.

AVOID THIS COMPANY LIKE THE PLAGUE, THEY ARE LIARS AND THIEVES.

I ordered logitech computer speakers in early June. They said that they were in stock and would ship in 8 to 10 business days.

Late June still no speakers. Was told they were shipped but they would not give me tracking numbers. Next time was told that " In Stock" items in their US warehouse could take from " 2 days to 180 Days to ship".

You got to be kidding!!!

Contacted my charge card company to investigate and finally received a charge back after 5 months. A total rip off company,they never had the product and still would not refund my money

Some advice based on my experience with this company

First, do read ALL the reviews at sites like

http://www.resellerratings.com/store/PC_Planet_Systems

http://los-angeles.bbb.org/Business-Report/PC-Planet-Systems-LLC-1321****

Second, do expect that you will be filing complaints with your credit card company, with the Better Business Bureau, and elsewhere, such as

https://www.ftccomplaintassistant.gov/

http://ag.ca.gov/contact/complaint_form.php?cmplt=CL

Third, do keep copies of all your interactions with PCPS

Fourth, realize California return law is not favorable to consumers. And don't delay too long in trying to recover from your mistake: your credit card company may not help you if you wait more than 60 days after purchase.

Explanation: The company seems to sell used and discontinued computer equipment to unwary consumers who believe they are buying new equipment OEM. And in my experience, the company will simply ignore most of your attempts to contact them after they have your money.

Do NOT order from this company. They charged my credit card immediately for a product that was not in stock and being ordered from a "warehouse" in China.

14 business days later (and their web site states 5-8 business days for items shipped from China) I have no product, PC Planet Systems hasn't received the item either. They can't even provide any detailed information about the order and it's status: they simply state "This is a discontinued item and we had to order from China. The item is in transit." I've even offered to "meet them in the middle" by having them refund my credit card, then re-charging when ever they ship the motherboard to me. I've resorted to disputing the transaction with my credit card company.

Here is their response directly from the email:Sir the product you had ordered has been discontinued worldwide and we found one unit for you that IS IN TRANSIT, if our accounting dept receives a chargeback from your bank we will forward your account to a collection agency since you AGREED OUR TERMS AND CONDITIONS DURING THE CHECKOUT PROCESS, instead of complaining you should be happy we were able to locate that product for you. Once again your order is in transit (on its way already).

Imagine, they want to turn this over to a collection agency for funds received yet have provided NO product. It looks like others have been taken by this company also.

Please also lodge your complaints with the Better Business Bureau. Stay clear of this company.