PC Optimum Reviews

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Wait time far to longWrong card number on phone

Wait time far too long. I got no device and my problem was not solved. I cannot register my card on my new phone
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ID
#3108253 Review #3108253 is a subjective opinion of poster.
Location
Toronto, Ontario

MWrong card number on phone

Wait time was too long. I hung up service is non existent. Problem is not solved. Please call back asap
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ID
#3108229 Review #3108229 is a subjective opinion of poster.
Location
Toronto, Ontario

Terrible customer service

Terrible customer service Been over 3 months and still missing over 52000 PC points for gift card purchases
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ID
#3095576 Review #3095576 is a subjective opinion of poster.
Location
Richmond Hill, Ontario

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New Reviewer

They took my points

I purchased an item that came with a bonus 92700 points, I returned that item and they took back the 92700 points 2 times. Ive contacted them in total of 6 times now, Ive been hung up on instead of put on hold twice. The situation has been escalated several times, only to get an email saying they closed the cases but no points were returned. A second email saying that when I make return the points get taken back, showing that no one actually read or looked into the situation. Ive wasted hours on hold, and am beyond frustrated. Just want them to fix there mistake. Their customer service is an embarrassment.

User's recommendation: Don’t even bother calling.

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ID
#3083649 Review #3083649 is a subjective opinion of poster.
Location
Saskatoon, Saskatchewan
Loss
$100
Preferred solution
Full refund
New Reviewer

Denied points on offer

PC Optimum - Denied points on offer
20x points offer when spending over $50. After checkout receipt said points total unavailable and the 20x points was not on the receipt. Started points inquiry. No response for 3 days. Used chat option to check status. I was sent an email to provide more details. I included a screenshot of offer including the date of screenshot. Took 3 more days for them to respond with no points.

User's recommendation: Get a refund of items. Don't rely on points inquiry.

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ID
#2766284 Review #2766284 is a subjective opinion of poster.
Location
Edmonton, Alberta
Loss
$15
Preferred solution
Deliver product or service ordered

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