284 CLAIMED LOSSES
4 TOTAL REVIEWS
6.1K PAGE VIEWS
Blackburn, Victoria County
PRAISE FOR PC MEDIC [COMPUTER SERVICES]
My Notebook would not allow me to access my Emails and Skype [ which was extremely annoying] when in NZ May 2014. A friend [ who was very happy with work/repairs on his computer] suggested PCMedic - so not knowing where to go, decided to give them a try, because we were going o/seas for 4 months Aug-Nov 2014. I can only say that the computer worked perfectly the whole time, even in Africa, Morocco, Spain. So i can only say that I am 100% happy with whatever they did to get it working properly again :-). I think it was $120. Finally - I should add that I have no connection whatsoever with this company nor its Staff. Graeme N.
Reason of review:
I spent $239.00 for a tablet, docking station, sd card and mouse, plus 49.95 shipping it's been almost 10 days and I haven't received my things plus they won't answer the phone I have called them and left messages, I am on a fixed income and can't afford to lose $239.00 I needed it for school. I should have known after they charged me 49,95 shipping and it wasn't even next day delivery. I hope some one can help me. I am extremly upset and angry this loss is a hardship for me not only financially but for school.
cassie l Qmi
PC MEDICS- ISH, MI. Poor Customer Service, False Quotes
My husband had called PC Medic in Ishpeming, Michigan when our playstation3 broke. They told him that they'd diagnose and get our game out of the system that was stuck in there for $25/$30 price range. After they had our ps3 console in their possession for over 2 weeks, I called and asked for a status on it. They said it was currently being looked at and would call us when they found out what was wrong with it. After 3.5 weeks being at their office, they called us today and said that it was fixed, and it'd be $75.00. I thanked them for fixing our ps3, but told them that I was mad because they fixed it without our consent, in fact I didn't know what was even wrong with it. He said that when we were quoted the $25/$30 price, the guy who quoted us was probabaly thinking this, this, and that (and proceeded to ramble off some possible problems) and they only way to figure out what WAS wrong with it, was to actucally fix it, and see if it worked. When I asked him why they didn't call me for permission then, to proceed with the fixing of our console, he stated "because that isn't how we work here". I told him I thought it was ***, and that his customer service was poor. He told me that I could have my game that was stuck in the console back if I paid $30.00, but I cannot have my actual console back until I pay the full $75.00. I told him that I knew someone that could have POSSIBLE fixed the problem after it was diagnosed and he said "no you dont, no one would have the equiptment we have here" Then when I asked again why they couldn't have called me, he started to interupt me and said he didn't want to listen as he's already heard what I had to say, and then hung up on me. I now have to wait until our next pay date to pick our item up because it costs more then I expected. It's pathetic that my own item is being held "hostage" so to speak. I would've hoped they'd a treated us a bit better since I was giving them business, it was the owner I was speaking with at that. I guess not!
Camden, New Jersey
PCMedics ofNJ Poor service after sale
I had PC Medics for an in home service call on my six year old desktop Apple emac . The tech worked on my frozen up computer, but was unable to fix it. He said he could take it back to the shop to work on it but it would be very expensive and his opinion was that it wasn't worth it. He had a reconditioned apple lap top in the van for sale. He brought it in and assured me several times that the lap top did everything my emac did including burning dvds, because I had told him that was the main feature I wanted because my emac had that capability. So I bought it and everything was fine until two months later when I got around to burning a dvd and discovered that the laptop did not have a superdrive. I went to the shop and spoke to the tech, he tried to say he never said there was dvd on the lap top. We went back and forth. He said my 30 day warranty was over and all he could do was find an external super drive. They called me at home later and said they found one for $80.00 and wanted me to pay half. They want me to pay because their tech made a mistake. Bottom line : Their expertise is mediocre and they do not know what being a professional means.
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