PC Medics

PC Medic is run by Chad Martin. He is a convicted felon and is very difficult to feal with. Use caution when doing business there.

I own this business and have never once, in ten years of doing this, had to go online to defend my credibility.

This post was made, after I spoke with her husband, and had reached an accord with him on this matter. I was under the impression that the matter was closed. The only thing wrong with her comment is that it lacks truth.

When you bring a console in for repair, you fill out a waiver in which you give us the ok to work on your console, but not to exceed a cost of $150.00. You actually are asked to read and sign it every time you bring an item in for repair. He signed this form, and described the problem with his console as "yellow light of death". A common Console issue which I'll explain in a bit.

Ok, so after signing the check in form and agreeing to pay repair costs up to $150.00, the client leaves us his console.

The client's wife contacts us two weeks later to ask the status of the console. I told her I had no information on it.

She stated her displeasure with not getting a status update, and I apologized to her. I said I would diagnose her console immediately, and call her with a cost of repair. We agreed that if we diagnosed that it was unrepeatable, that we would retrieve a game that was still inside the console,,m and we would charge a $30.00 diagnostic fee. We ended our call

Here's where I explain how we diagnose a console:

Disassemble the unit to test power, and make sure that the power supply is functioning properly.

If the power supply is good, Test the hard drive.

If the hard drive is good test all the cables and solder "welds" on the circuit board.

To do this effectively, you should disconnect all cables and wires from the main circuit board, or motherboard for a more familiar term, and heat the solder points up so the the solder melts again, while pressing very specific "chips" back into the connection points.

we then reattach the cabling and test the unit in a "semi-assembled" state.

If it works, then it had bad solder, if it doesn't, the "motherboard" is bad and the unit cannot be repaired.

On this particular console, the re-soldering fixed it. SO we reassembled the unit and charged 1 1/2 hours for the repair. Which in our shop is $75.00 and left a msg for the client that his console was ready for pickup and told him the cost of the repair.

Remember, he signed it in, and put his signature on the "I authorize charges up to $150.00" waiver.

The entire process takes from 2-5 hours depending on the hard drive tests. We worked on this console for 3 hours total, but only billed the hour and a half.

His wife, who wrote this review called and inquired about the cost. Stating that we agreed to a thirty dollar diagnostic, I explained to her, what I explained to you pretty much verbatim. I said that I was firm at $75.00. I understood that she wanted to know if it was repairable, we tested it, and you know what, it was repairable, and for less than $150.00.

We ended our call agreeing to disagree. Quite civil. Her next phone call was an aggressive, obscenity laced tirade. I Informed her that we already discussed the topic, and that I din't wish to listening to her scream f bombs in my ear any longer when she launched into a second tirade, and I merely hung up.

I said not one word. I just hung up.

Those are the facts as I perceive them.

Here we thought that charging less than half of what sony would charge for the same repair, and not having another local option for under 150, that the $75 dollar charge was a bargain.

In conclusion, this is my version of events. I just thought I'd give you a second side of the story do that you can come to your own conclusion.

She posted this more than three hours after I talked with her husband and put this deal to bed.

Company worked out deal with my husband after the issue wasn't aware he had signed a contract with the owner. Thanked him and told him id fix my bad reviews of his company I wrote on the Internet. Since I was in the wrong as well with my " bad attitude"