Payoneer
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransfer never received
I have transferred an amount of 798 dollars from Payoneer into my bank account in Europe and I haven't received it in three months! They said they are doing the tracing and then they quit tracing my money without ever sending me a proof that they did this tracing in the first place!
They told me that I should contact the beneficiary bank and they can trace my payment. I contacted both the beneficiary bank and the intermediary bank and not only were they not able to help but they found the fact that Payoneer told me that the beneficiary bank should trace the payment RIDICULIOUS.
I asked to be re-funded by Payoneer and of course that didn't happen either. They just decided to close my case without the money arriving to me and they refuse tracing the money, so of course I consider this money stolen, and I of course wont stop till I get my money on my bank account or refunded on my Payoneer Account.
Please avoid this "institution" they are super un-reliable and not trustworthy!
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayoneer is a scam company that stole my money, closed my account forever, and no longer answers my calls and emails.
Approximately five months ago, I opened an account with Payoneer and deposited a significant amount of 5900 euros. However, after just one month, my account was inexplicably frozen, and I was subjected to a grueling five-month verification process.
Payoneer demanded countless proofs of address, utility bills, bank statements, and other documentation, only to close my account without warning or explanation.
Upon reactivating my account, I attempted to transfer my funds to my bank account. However, the transfer remained pending for over a month, despite repeated attempts to contact Payoneer for assistance. Their response was always the same - vague promises of "further review" with no tangible results.
Recently, my account was permanently closed, and the funds have vanished without a trace. My attempts to reach Payoneer via phone have been met with automated messages claiming my customer ID is nonexistent.
Emails have gone unanswered, leaving me to conclude that Payoneer has callously stolen my hard-earned money and disappeared without a trace.
I implore you to investigate this matter urgently and take appropriate action against Payoneer for their egregious misconduct. My customer ID is 7232****, and I demand immediate restitution of my funds along with compensation for the distress and inconvenience caused.
Preferred solution: Full refund
User's recommendation: Beware of all humanity not to deal with these scammers, they will steal your money sooner or later
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayoneer does not allow me to withdraw my funds
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUrgent Complaint Regarding Payoneer Account Closure and Missing Funds
Approximately five months ago, I opened an account with Payoneer and deposited a significant amount of 5900 euros. However, after just one month, my account was inexplicably frozen, and I was subjected to a grueling five-month verification process.
Payoneer demanded countless proofs of address, utility bills, bank statements, and other documentation, only to close my account without warning or explanation.
Upon reactivating my account, I attempted to transfer my funds to my bank account. However, the transfer remained pending for over a month, despite repeated attempts to contact Payoneer for assistance. Their response was always the same - vague promises of "further review" with no tangible results.
Recently, my account was permanently closed, and the funds have vanished without a trace. My attempts to reach Payoneer via phone have been met with automated messages claiming my customer ID is nonexistent.
Emails have gone unanswered, leaving me to conclude that Payoneer has callously stolen my hard-earned money and disappeared without a trace.
I implore you to investigate this matter urgently and take appropriate action against Payoneer for their egregious misconduct. My customer ID is 7232****, and I demand immediate restitution of my funds along with compensation for the distress and inconvenience caused.
I eagerly await your response and trust that you will address this matter with the urgency and seriousness it deserves.
- Thieves
Preferred solution: Full refund
User's recommendation: Payoneer is a scam. They steal your money. Avoid at all costs!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCommunity lawsuit against payoneer
Upon researching online reviews and complaints about Payoneer, I came across sites like Pissed Consumer, Complaints Board, Trustpilot, Ripoff Report, etc., where I read many (and I mean MANY) customer reviews spanning several years, all complaining about the exact same procedure Payoneer is using on me.
So, it seems this is not an isolated incident.
Almost a month has passed, and because I am tired of waiting for my money to be released, I will "escalate this matter to the Consumer Financial Protection Bureau (CFPB), a U.S.government agency dedicated to making sure you are treated fairly by banks, lenders and other financial institutions. Additionally, I will share this entire story with the International Consortium of Investigative Journalists (ICI J) because they also appreciate learning about such corruption cases."
When you eventually get this message from Payoneer "customer service" you know that you will never see your money again:
"I extend my sincerest apologies for the inconvenience caused.
After thoroughly examining your case, I regret to inform you that it is still under diligent review and evaluation by our dedicated team. At present, we do not have any substantial updates or resolutions to provide you with as of this moment.
Rest assured that our relevant department is actively working on resolving your concern expeditiously but comprehensively and will reach out promptly once a resolution has been reached or if further information becomes available."
If you enjoy taken for a ride and been treated like a fool by pretentious meaningless bla bla bla
Payoneer is the one to go for. No competition here.
Everyone else, please contact me.
- Payoneer is a fraudulent online platform
Preferred solution: Full refund
User's recommendation: Run for the hills and if it is too late let' s sue together
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service is incompetent
Preferred solution: Just release the money in pending!
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount blocked for no reason
Still no explanation why account was blocked. But I managed to close my account despite loosing money.You only deal with bots and the promised resolution dates gets moved all the time.Hiding behind the excuse of AML and KYC, despite the only income going into the...
Other than issues with card deliveries, the service was OK.
I don't use the card often, and at most during a year maybe 10 transactions of small amounts around maximum $500 might go through the account. On 6 August 23, I noticed my account was suddenly blocked for no explanation. The blocked date was 14 July 2023. I contacted Payoneer customer service who said the company is doing a review of my account which is standard.
the 1st response was that the customer service agent has escalated it as an urgent request and my account would be active again within 24 hours.
However, under "my requests", it then states case has been resolved, which is obviously not true. I continued contacting customer service, and the same routine has been repeated now about 8 times, the latest being it will take 3-5 business days. Those 3-5 business days has now passed.
Strangely enough, I received a questioner on 10 August with a few questions which I answered. Under my account, it states it is still under review.
What is concerning is that Payoneer then updated their website saying they send me this questioner on 14 June 2023.
This is not true and to date I have not received any reason for the delay or the review.
It would have been super good if an email went out from Payoneer prior to my account being blocked stating it is under review and it will take for example 7 days.
Till date I don't know what the issue is, the response is obviously from a Bot. I have no idea why and when this will be resolved as their customer service is extremely bad.
Very disappointed with this experience
- Untrustworthy very poor customer service your just a number
Preferred solution: Account reinstated.
User's recommendation: Why should you go through this stress, use a reputable financial institution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not withdraw moneys from my account no customer service responce
No resolution of whatsoever no response for months in end no results even going through the website contact us page i have been being ignored.
- Con artists
- Con artists
Preferred solution: Full refund
User's recommendation: STAY AWAY FROM THIS COMPany this is a scam.
Money stolen by Payoneer
User's recommendation: Stay away!!!
Payoneer Stole my money
User's recommendation: Stay away!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount Blocked - NEVER USE PAYONEER!
I sent payoneer an official complaint to their email.... 6 days later and no reply!!!Still blocked, still no email
1 week later and after spending $303 on phone calls, my account is still blocked.
Customer service are terrible. Very poor speaking english and all they do is pass it onto another team, which you cannot speak with. My business has been crippled, I have lost thousands of dollars in sales, I cannot pay myself and have no money to even pay myself to pay bills and buy food. To payoneer I am just another number.
They don't care!
If you are a business owner, they you would be very foolish to use Payoneer as having your account blocked with no way of accessing money is too much risk for any business.
I have never had an experience so bad with any business customers service in my life!
I will be creating a full Youtube video about my experience and to save other people from suffering what I have been through.
What Payoneer do to people and their businesses should be illegal! Payoneer need to be help to account for this kind of treatment.
- High charges
- Poor service
- Blocking accounts
Preferred solution: Full refund
User's recommendation: NEVER USE PAYONEER!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Scammed by Payoneerr
Account reactivated and back to normal.
Payoneer resolved the issue in about a week, Account normal again.
Payoneer has contacted me and we are 'talking' to resolve this. Will keep all updated once everything checks out.
Updated on 5th April 2023: The same old crap about how Payoneer conform to this and that bull of a shit."This may require a few business days, however if we have an update we wlll send you an email."Lets see how many rounds of this BS they are willing to go.
Payoneer is deploying the same old broken-record tactics of upload, reject, upload reject childish time-delaying tactics again and again and again, hoping that the user would get sick and tired and forgo the funds so that they can keep it.
Once in a year or two, they would randomly pick a few thousand accounts to "freeze" and then go on a merry go round with the user to ask for this and that docs, only to reject and then reupload and then reject again and again.
For those who can afford to lose their funds, the user would just forget about the funds and Payoneer gets to keep them, utilizing them for their own usage. That, as we have seen on FTX, can amount to billions.
All their BS about returning the funds to the original payee is BS because I have friends with hundreds of thousands stucked with Payoneer for years, not returned to the original payee at all.
I have seen and witnessed this too often and have written to mastercard a few times, and was advised that if an illegal act is committed, then I should file a report with the authority with jurisdiction. However, since Payoneer is HUGE, one or two complains would not make a difference, so I have decided to setup a domain and is encouraging those with IT and web design knowledge that has suffered at the hands of Payoneer to come forth to help maintain the website so that we can collate all the necessary information with a view to lodge an official complaint and maybe even initiate a class action suite.
I am willing to fork out the domain and hosting charges. Those interested may contact me.
- Fraud
Preferred solution: Account restored
User's recommendation: Do not keep huge balance in your account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello sir. I created a new account 11 days ago...
Balance Blocked
User's recommendation: Respect your customer's time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed off over dumb response
They rejected a payment because my card is expired . Then to renew the card you need to have 200 USD.
Listen how the *** am I supposed to have 200 USD i.
Can't recieve any. Payments???d
Preferred solution: Solve my problem
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Dear Xheraldina, Thank you very much for sharing your experience with other customers. We are really sorry to hear that you have experienced a delay with your transfer.
We have sent you an email regarding your issue, please feel free to respond to it if you need further clarifications. Also please don't hesitate to contact our Customer Support through the Support Center. We're always there to help.
We deeply appreciate your cooperation and understanding. Best, Kiara from the Payoneer team