Payoneer
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Payoneer Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Payoneer has 3.6 star rating based on 165 customer reviews. Consumers are mostly neutral.
20% of users would likely recommend Payoneer to a friend or colleague.
- Rating Distribution
Pros: No pros, Working almost well until they steal your money, Dont know any.
Cons: Poor customer service, Bad support, Completely useless customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Payoneer has 3.6 star rating based on 165 customer reviews. Consumers are mostly neutral.
20% of users would likely recommend Payoneer to a friend or colleague.
- Rating Distribution
Pros: No pros, Working almost well until they steal your money, Dont know any.
Cons: Poor customer service, Bad support, Completely useless customer service.50% of users think that Payoneer should improve its Payment and refund flow.
50% of users say that they might use Payoneer in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Highly not recommended", "Stick to reliable platforms like PayPal and avoid falling victim to companies like Payoneer", "Avoid", "RUN! STAY AWAY!", "Do not trust your money to Payoneer".
Most users ask Payoneer for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Billing Practices. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Payoneer Reviews
"Unable to Access Account"
I never came across such an awful customer care experience. Suddenly I cannot access my account even though all details are correct. Sent an email to their...
"THE WORSET CUSTOMER SERVICE EVER!"
Have been attempting to reach these people to get my taxes for over a month now. Have yet to even be able to get in contact with anybody, they'll give me a bs...
Mitchell, South Dakota
THE WORSET CUSTOMER SERVICE EVER!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Payoneer is scamming a lot of people for years!
I'm a freelance music composer for media using Payoneer to receive payments from some of the largest international music library companies since October 2017. I have received dozens of payments each year without any issues until June 2023 when Payoneer canceled a payment from Pond5 (from whom I received numerous payments since registering with Payoneer) without reason and without contacting me about the matter.
After many futile online chats with their customer support, where they provided a bunch of excuses just to buy time and entertain me, my money is still not released and remains in their possession.
Upon researching online reviews and complaints about Payoneer, I came across sites like PissedConsumer, Complaints Board, Trustpilot, Ripoff Report, etc., where I read many (and I mean MANY) customer reviews spanning several years, all complaining about the exact same procedure they used with me.
So, it seems this is not an isolated incident.
Since almost a year has passed, and because I am tired of waiting for my money to be released, I will escalate this matter to the Consumer Financial Protection Bureau (CFPB), a U.S.
government agency dedicated to making sure you are treated fairly by banks, lenders and other financial institutions. Additionally, I will share this entire story with the International Consortium of Investigative Journalists (ICIJ) because they also appreciate learning about such corruption cases.
Heres my advice: If you are a freelancer working with international companies, stick to reliable platforms like PayPal and avoid falling victim to companies like the one I am complaining about - just as you would avoid a plague!
Preferred solution: Full refund
User's recommendation: Stick to reliable platforms like PayPal and avoid falling victim to companies like Payoneer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unsatisfied customer
22 days down. Payoneer has still not transfer my funds as they say they my bank rejects they payment.
My bank has no issues getting funds from other sources so this is clearly untrue. It's 12 days since I heard anything from Payoneer " customer service" regarding this...
Issue still not solved. Payoneer just keeps sending a bunch of emails that neither solves or helps situation. Any reply takes 3 days and adds no solution that clear this issue
If my company changed to payment system (payoneer) i would be happy.
Not my first time were Payoneer does not transfer payments and states fibs, which are easy to check
1) Payoneer states: "Unfortunately, this payment could not be delivered to you, because the monthly limit set by the provider bank for payments and/or number of transactions has been reached. These funds have been returned to the payer."/
2) My Bank says no transfer was initiated or rejected by Payoneer, and there is no limit to amount or transactions- So basically false
3) Now they say they returned money to sender (no true)
4) They say send amount in a smaller amount (see point 2, no such thing needed)
5)I have also seen that they have not blocked my account completely
I have not done anything wrong.
I am verified and up to date with their changes they never inform anyone off. A very badly run company or other reason I rather not say here
- Terrible customer service untransparent and unreliable service
Preferred solution: My money transfer
User's recommendation: Do not use Payoneer is you can avoid it, there are more reliable transfer services such as Wize and Paypal
Thank you for providing an update regarding your case and we are truly sorry for the delay regarding this matter. Please remind us of your reference number and we'll do everything we can to accelerate this for you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: I live in Malta and I have converted all of my...
Company fixed the issue and I have been provided with apology. Useful advice
However, no matter what ATM I try i get the same answer "insufficient funds" even though I have 5 times more euros than the sum I requested to withdraw. Is it even possible to withdraw euros at an ATM if we previously converted all the dollars to euros?
Dear Dusan, Thank you very much for reaching out regarding this. We understand that you've encounterred an inconvenience when tryig to withdraw euros form an ATM.
We totally understand your frustration and apologize for the inconvenience that you've encountered. We have sent you an email regarding this matter, please feel free to respond to it if you need further clarifications. Once you feel like your issue has been solved, please kindly consider adjusting your review's rating. That would mean a lot to us.
Thank you for your understanding and cooperation! Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I'm scammed
- Are good at scamming
Preferred solution: Full refund
User's recommendation: Highly not recommended
Dear Leul, Thank you for your review. We regret to hear that your account has been closed.
Please note that at Payoneer we regularly review customer activity in order to keep our payment platform safe for everyone. When we notice some of the activity that has gone against our Terms and Conditions, as a regulated financial business we are required to stop offering our services. We have sent you an email regarding your issue, please feel free to respond to it if you need further clarifications.
We will be happy to help. Best, Kiara from the Payoneer team
Replying to
I Can't Reach Payoneer
- Customer service cannot be reached
Preferred solution: To contact customer service and connect Payoneer to my Shopify account.
Dear Milania, Thank you very much for reaching out regarding this. We're sorry to hear about the difficulty you've experienced in reaching us.
Feel free to contact us next time through paynr.co/ask. Our team has already responded to your email. If you have any further questions or concerns, please feel free to reply directly to that email, and we'll assist you promptly.
Thank you for your understanding and cooperation! Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Account being review three week
Still got a lot issue no resolved , I don’t know why bring so many problems need to solved , I think Payoneer really need improve their speed and customer supportI am willing to change my rating but think really need solved all my issue
And summit the require doc to review or verify ,but then suddenly block my account . Cant access my account cant received my incoming
I am quite sure my documents are valid and curious why no ask me verify by Singapore government singpass .
Payoneer keep changing and delay schedule for rls my account and now reply cant give specific time frame to rls and no required any more doc from me and mention this action does means my account got any issue just a normal review.
lol . Helpless and frustrated
- Security safe
- Difficult understanding the procedure
- Poor customer service
- Very slow responding
User's recommendation: Unless no choice otherwise pls don’t use
Dear Joan, Thank you very much for your review. We have checked it for you, and we are glad to see that your account review has been resolved.
We also understand that you had to wait for it to be handled and we apologize for this wait. In most situations, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
If you feel like your issue has indeed been solved, please kindly consider adjusting your review's rating. That would mean a lot to us. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
We deeply appreciate your feedback that helps us grow! Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: I cannot access my account and have no where to contact Payoneer
Company fixed the issue and I have been provided with apology. Payoneer eventually replied but only after they saw my complaint on this site.
I tried contacting support but I cannot afford to wait two business days for thier response. That is ridiculous really. I need to make a withdrawal asap and I am so frustrated. I contacted them on all social media platforms but nothing helps.
I wish I could change from using this service provider. Zero customer care and assistance.
Preferred solution: Deliver product or service ordered
Dear Sannah, Thank you very much for reaching out regarding this. We are sorry to hear that you haven't been satisfied with the customer service that was provided to you.
Please rest assured we will do our best to assist you. We have sent you an email regarding your matter, please feel free to respond to it if you need further clarifications. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
We deeply appreciate your feedback that helps us grow! Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Hello payoneer team, I have a pending payout...
Dear Muhammad, Thank you very much for reaching out regarding this. We understand that you're still waiting for your transfer from eBay.
We totally understand your frustration and apologize for the inconvenience that you've encountered. We have sent you an email regarding this matter, please feel free to respond to it if you need further clarifications. Also please don't hesitate to contact us throughout Support Center.
We are always there to help. Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Payment cancelled issue
I receive global payments periodically. This is now the 2nd time my payment has been cancelled.
The reason provided is that my "card" is inactive. But I don't have a card and the account was last used late December, just more than 2 weeks ago.
Contact support is absolutely a nightmare.
- Easy way of receiving global payments
- Keep receiving the faq instead of an answer
- Difficult to contact support
Preferred solution: I would like to have my account made active and payments not declined
User's recommendation: Consider an alternative way of making and receiving payments
Dear Leonie, Thank you for taking the time to share your experience with other customers. We regret to hear about the cancelled payment on your account.
Please rest assured we are doing our best to help. We have sent you an email regarding your case which is currently being handled by our relevant team. Please expect them to return to you in the next few business days. In most situations, our support representatives are able to assist customers immediately and solve problems on the go.
However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended. We are doing our best to resolve this for you as soon as possible. Once you feel like your issue has been solved, please kindly consider adjusting your review's rating.
That would mean a lot to us.
Thank you for your understanding and cooperation! Best, Kiara from the Payoneer team
Paarl, Western Cape
THEY ARE FRAUDSTERS!
User's recommendation: RUN! STAY AWAY!
Hello, Thank you very much for taking the time to leave a review. We are so sorry to hear that you've encountered a situation like this.
We would love to offer a solution as far as possible. Please kindly provide us with your reference number. This will help us check why this happened and see what can be done to fix this for you. We at Payoneer are constantly working to improve our customer support.
Thank you for your cooperation and understanding! Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nugegoda, Colombo District
Unable to Access Account
Issue resolved. But customer support needs to be more active.
Sent an email to their customer care team, in response they asked my verification documents and no response till date.
Verification process almost takes a week. Really poor customer service.
Dear Mishal, Thank you very much for taking the time to leave a review. We are so sorry to hear that you've encountered a situation like this.
We would love to offer a solution as far as possible. Please kindly provide us with your reference number. This will help us check why this happened and see what can be done to fix this for you. We at Payoneer are constantly working to improve our customer support.
Thank you for your cooperation and understanding! Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
NZD account disabled, payment cancelled, terrible communication
I get paid weekly into my NZD account. Then in Jan24, my payment gets cancelled.
I enquire with no response, until I post on Pissedconsumer. Then I get told that my NZD account was disabled with no reason given and no solution proposed. And I am also informed that the money was returned to sender.
After multiple emails, on why the money was not received in the senders account, I'm advised that it can take 7 - 10 business days.
I still do not have an active NZD account, so I can still not receive my money as before. And I will only know by end of the week if the money was actually returned to sender.
Useless company to trust your money to.
Preferred solution: I would like to have my NZD account reinstated by close of business on Monday 22 Jan, the cancelled payment paid into the reinstated account in the next 48 hours. I also want to know WHY it was deactivated and confirmation it will not happen again.
User's recommendation: Do not trust your money to Payoneer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Transfer never received
I have transferred an amount of 798 dollars from Payoneer into my bank account in Europe and I haven't received it in three months! They said they are doing the tracing and then they quit tracing my money without ever sending me a proof that they did this tracing in the first place!
They told me that I should contact the beneficiary bank and they can trace my payment. I contacted both the beneficiary bank and the intermediary bank and not only were they not able to help but they found the fact that Payoneer told me that the beneficiary bank should trace the payment RIDICULIOUS.
I asked to be re-funded by Payoneer and of course that didn't happen either. They just decided to close my case without the money arriving to me and they refuse tracing the money, so of course I consider this money stolen, and I of course wont stop till I get my money on my bank account or refunded on my Payoneer Account.
Please avoid this "institution" they are super un-reliable and not trustworthy!
Preferred solution: Full refund
Dear Xheraldina, Thank you very much for sharing your experience with other customers. We are really sorry to hear that you have experienced a delay with your transfer.
We have sent you an email regarding your issue, please feel free to respond to it if you need further clarifications. Also please don't hesitate to contact our Customer Support through the Support Center. We're always there to help.
We deeply appreciate your cooperation and understanding. Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer Service is incompetent
Preferred solution: Just release the money in pending!
User's recommendation: Avoid
Dear Luisa, Thank you very much for reaching out regarding this matter. We understand that you're waiting for the approval of your pending payment.
Please rest assured our Customer Care representatives are ready to do their best to assist you with it. We can see that our specialists have already sent you an email regarding this matter, please kindly refer to it for all the details. If you have any further questions, please feel free to respond to the email or contact our Customer Support through the Support Center.
Thank you for your cooperation and understanding! Best, Kiara from the Payoneer team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Dear Team, I have attached the complete document...
Company fixed the issue and I have been provided with apology. fastly responsed
As a freelancer, I have clients but am unable to purchase connects on Upwork without my Payoneer account.
Thank you. Honelegn Workie customer ID 7587****
Dear Honelegn, Thank you very much for your review. We have checked it for you, and we are glad to see that your issue has been resolved.
We also understand that you had to wait for it to be handled and we apologize for this wait. In most situations, our support representatives are able to assist customers immediately and solve problems on the go. However, some of the cases demand coordinated efforts of different departments or time-consuming investigations. Handling time for such cases may be extended.
If you feel like your issue has indeed been solved, please kindly consider adjusting your review's rating. That would mean a lot to us. At Payoneer, we are constantly working to further improve the customer experience. We know we can always do better and are committed to doing precisely that.
We deeply appreciate your feedback that helps us grow! Best, Kiara from the Payoneer team
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Hello, Thank you very much for taking the time to leave a review. We are so sorry to hear that you've encountered a situation like this with your payment.
We would love to offer a solution as far as possible. Please kindly provide us with your reference number. This will help us check why this happened and see what can be done to fix this for you. We at Payoneer are constantly working to improve our customer support.
Thank you for your cooperation and understanding! Best, Kiara from the Payoneer team