Payless Shoesource
Reviews and Complaints
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Verified Reviewer | Ogden, UtahCan I check my balance on merchandise card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Atlanta, GeorgiaNeed to return shoes I ordered
User's recommendation: Don't buy here till they get a better return policy. Takes to long to respond been over a week
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Henrico, VirginiaLarger size
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong order
- Wrong order
Preferred solution: Full refund
Want to return my shoe
User's recommendation: Pay for returns...
Complain
I purchased two pairs of shoes which were supposed to be a size 8 they were so tiny they look like they were made in China I need to return them they charge me 695 to purchase them another 695 to return them and they want to charge me another 695 for a new pair the representative was not cooperative and really did not address my concerns she said she could not help me
Told her this was bad service for the reputation of Payless and she did not care she said well I cannot help you and would not let me speak to somebody above her because she said the capability was not there. Very bad consumer relationship for pay less in the consumer I would not purchase from them again and I think they need to re-train their customer service representatives because they really do not concern themselves with the customers concerns
User's recommendation: Train your representatives have management available to speak to the consumer in areas where the representative could not help
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Brooklyn, New YorkPayless send me the wrong size of sneakers
Worst service ever
Mi madre se cayó en la sucursal Galerías San Salvador, porque su aire acondicionado estaba botando agua y se daño su brazo.
Los colaboradores solo llegaron a trapear y su encargado de sucursal, nadie, absolutamente nadie se acercó ni siquiera a auxiliar a mi mamá, ni a disculparse, me siento muy molesta por su pésimo servicio, íbamos a comprar 3 pares de zapatos y jamas en la vida compraría nada donde uds, Todavía me salí con mi mamá a la farmacia a comprarle medicina y solo se nos quedaban viendo, no sé si saben uds que si mi mamá empeora se puede proceder con una demanda. Increíble su falta de humanidad, que mal comportamiento, es indignante e increíble el trato que recibimos.
Need Exchange - for another size
- I did not like
Preferred solution: Full refund
User's recommendation: Do not order on line
Buyer Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent wrong size shoes second time this has happened to me
Preferred solution: Full refund
User's recommendation: Make sure you order right size shoes before order goes in or you are stuck with sending them back at your expense
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Sarasota, FloridaTo cancel order & I wasn't able to cancel my order & I will never order from Payless again & my rating for this company is 0
User's recommendation: Don't order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHave not received shoes I ordered online
- Price is fair
- No customer service
Preferred solution: Deliver product or service ordered
Wrong billing address on my order
Preferred solution: Deliver product or service ordered
W-2 form
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