Manufacturer: Paychex Category: Payroll Services Clear all filters (5 of 5 reviews match)
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I have tried to contact Paychex located in Novi, MI 11 different times and was electronically put on hold for a minimum of 5 minutes and the longest hold time was 48 minutes without ever speaking to a human. All calls were made during business hours. I sold my business and closed my account properly through their channels. They continue to invoice me for work never performed and attempt to debit the account that was closed after I sold my...
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1.0
I didn't like
  • Terrible customer service
  • Little to no communication
  • No responsibility for mistakes
#917775
I called corporate and the gentleman from the Presidents Office said this was not how they do business, that someone else can give us a quote. Later, I got a call from the Phoenix location. Pam, the senior management in Phoenix and yes, Pam defends this practice and she is the highest up in the State she says. Sorry but if only one person can give a quote, just imagine how hard it will be to solve issues or mistakes Paychex will make. All Pam...
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Anonymous

Anonymous This is Ashley Parsell with ADP - I can help get you an affordable and reliable payroll platform! Give me a call! I can get you a quote within minutes and you have an entire t...

1.0
I didn't like
  • Terrible customer service
#901793
I used these people for less than 5 weeks and it is apparent there is complete and utter chaos reigning throughout this company.Do yourself a favor and run the other direction if ever considering this company for services. Payroll journals, paydays, check numbers listed inaccurately. This company is terrible...Try calling in and get someone to address the complaints they often fall short of. From the start of their services constantly being...
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Anonymous

Anonymous I'm sorry that you have had issues with your hr/pr provider. My name is Mike, I'm a Major Account District Manager for ADP in New York, but I have partners in every state. <...

Paychex swooped in and told her they can handle all her taxes for her. She explained to the rep that she was the only one working and that she would have no employees and they told her they still could help her. Since she wasn't really up on self employment taxes she decided to sign up with them. Then they started charging her for extras that made no sense and when they were asked they skirted around the issues. She finally realized they were...
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Anonymous

Anonymous Is your daughter's company an S-Corporation? If that is the case then yes she has to be on the payroll, but pay herself reasonably. Just because you are the owner that doesnt...

Anonymous

Anonymous Hi,
I'm sorry to hear about your experience with Paychex. My name is Kyle, I work for ADP and would be happy to work with you and discuss options for your business. Please...

1.0
I didn't like
  • Everything about them
#864355
As a small business owner, I don't have time to do that. If you try to escalate issues, you get a different person each time who says they'll get back to you but never do. Finally when I said I was going to start looking at other options, they terminated my account...without telling me. They later said that my comment that I was going to start looking around was the same as saying that you are terminating the contract. I truly have never...
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