New Reviewer

HORRIBLE SERVICE

NEVER GET HOLD OF NO ONE AND IF YOU DO THEY ARE NOT HELPING TRYING SINCE NOV 21 TO REGISTER A CLAIM NO ALL OF THE SUDDEN I WAS NOTIFIED MY PARCEL WENT MISSING IN THE FLOOD SERIOUSLY THE FLOOD WAS IN 2022 NOT 2021

User's recommendation: STAY AWAY.

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ID
#3589300 Review #3589300 is a subjective opinion of poster.
Location
Johannesburg, Gauteng
Loss
$550
Preferred solution
Full refund
I am so disappointed with the service I received from pep/ paxi company. I aaked my cousin to send me a weave via paxi early April, and my parcel was not delivered to me until month end of April, then I started to ask her to go to pep and check what is wrong with the...
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ID
#3586377 Review #3586377 is a subjective opinion of poster.
Location
Johannesburg, Gauteng
New Reviewer
I buy a lot of things from Bidorbuy. More and more sellers are beginning to give Paxi as an option. Seeing that it is much cheaper than other options, I decided to try Paxi. Some days went by, and I still didn't receive notification of my parcel, so I used the tracking...
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ID
#3528304 Review #3528304 is a subjective opinion of poster.
Location
Kimberley, Northern Cape
Preferred solution
Paxi should better their service. They are affordable, but not reliable.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Parcel closure

Paxi - Parcel closure
My parcel was sent on the 08th of April and when I track it, it status says" parcel closure" they said said it is affected by floods but they don't show a proof, how can we trust them, those are plastic that are sealed. My friend parcel was sent on the same day as mine, collected by a courier guy same day and same route and she collected it on Wednesday
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ID
#3506324 Review #3506324 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Still haven’t received my parcel

Paid for 3-5 days delivery time, but now its day 13 without my parcel , i hate this company , please dont even think about using their services Angry
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ID
#3506161 Review #3506161 is a subjective opinion of poster.
Location
Port Elizabeth, Eastern Cape

Bad service

Paxi is very slow been waiting for ages for my parcel to be delivered. It was only 110 km away from me and I'm in day 4 today no parcel

User's recommendation: If you are not in a hurry you can use PAXI.

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1 comment
#2147360

I do not see the need for a parcel to travel all the way to Durban and back and then even different location. Just because one takes the "cheaper" option. My advice to anyone who wants to use paxi is to rather pay R40 more and hope for the best.

ID
#2103543 Review #2103543 is a subjective opinion of poster.
Location
Mooi River, Kwazulu-Natal

Late delivery

Paxi - Late delivery
Placed an order with Avon and the order was sent out and got my tracking number. So when tracking my parcel on Paxi site it tells me the parcel has been in Durban from the 26th May and till today it hasn't been delivered to branch when I call Paxi they keep giving me the run around. These are products that I sell and my customers are also waiting. Their service is terrible.
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ID
#1959919 Review #1959919 is a subjective opinion of poster.
Location
Cape Town, Western Cape
Service
Paxi Delivery Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Try another courier company

On Monday the 23rd of December 2019 I went to Pep Cell on Dorothy Nyembe street in Durban which is next to the Natal building entrance to send a parcel and came into contact with a lady called Nokwanda. I asked to send a parcel to a Pep Store in Ilanga Mall in Nelspruit and she refused and told me to get the store number im sending to. I told her she can look it up and she refused and then called her manager who called herself Candice but she didnt have her name badge but was a young, rude indian lady. She then told me to go on my phone and google on my cellphone the store number. To cut the long story short I then went to another Pep store and gave them the name of the mall and area its in and was assisted with no issues. The Pep Cell I went to firstly had no clients so they were not busy as the other stores. This is not the first time I go to that particular branch and I end up leaving because the staff do not want to work because a few months back everytime I went their they said their scanner is not working and this went on for months. If Pep staff does not want to fulfill their job roles please can Paxi opt for other companies to work with or have a designated Paxi assistant in the branch. We cannot be continuously be complaining about the same thing repeatedly when it comes to Pep staff and nothing gets done. Even when you complain you dont even get a call from head office to acknowledge that this matter is being dealt with. It is not only frustrating but time consuming and costs money on me since I use Paxi for business. The staff is rude and management is even worse. Sometimes without even checking the device they say the device is not working and they send you to pillar and post. If not the device they have no bags. The service is very poor from the frontline and is disappointing. Candice was shouting and screaming at me for now trying to look up the branch on the website and accused me of recording her and told me its illegal. If you have camera's please view her and how she grabbed my cellphone out my hands. You need to review your policies and need to have consequence management reviewed with regards to your staff.
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ID
#1744356 Review #1744356 is a subjective opinion of poster.
Service
Paxi Customer Care

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