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Pawsionate

Pawsionate

pawsionate.com
What is your customer experience with Pawsionate?

Pawsionate Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Pawsionate has a 1.1 star rating from 6 reviews, with 83% unfavorable feedback; customers report high prices, limited product variety, layout issues, and widespread dissatisfaction.

Key Takeaways for Future Customers

  • Read recent Pawsionate reviews before purchasing and expect possible delays on custom orders.
  • Confirm sizing and personalization details because orders have arrived incorrect or plain.

Negative Feedback / Risk Areas

  • Recurring complaints about undelivered or broken items and poor customer service response.
  • Users report billing debits without delivery, stalled refunds, email verification failures, and no phone contact.

Positive Feedback

One customer noted special orders arrived within the stated timeframe and said they would order again.

View full overview ›

Media from reviews

Pawsionate - Broken and item missing
Pawsionate - I received a coffee cup with nothing on it. I had ordered a cup with names...Pawsionate - My order arrived broken and took 3 weeks to get in the mail. Need to return...Pawsionate - ReturnsPawsionate - Returns - Image 2
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Show reviews that mention
order christmas gift money orders service size email broken adult
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Anonymous
map-marker Camden, South Carolina

Poor customer support and delivery

Order never delivered - text replies tell 2 conflicting stories- nothing but the runaround from them.

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User's recommendation: Poor customer service- order never received- getting the run around

Tom W Cab

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Monica, California

Broken and item missing

Pawsionate - Broken and item missing

I ordered two cat mom mugs for my daughters and their cats for Christmas. I only received one mug; the other was broken. Despite numerous emails, there was no response to fix the order.

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User's recommendation: Do not use this company as you will be scammed!

Lorie P Oti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Taylor, Michigan

Wrong size sent

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Updated by user Jan 02, 2026

Never trust this company. They refuse to help anyone out and want to charge extra money to resend something that they messed up on. This company absolutely sucks and should never be used to order merchandise

Original review Dec 05, 2025

The wrong size slippers were sent. I ordered an adult size 11 US for woman.

Received 8. Very disappointing as this is a Christmas gift

View full review
Loss:
$30
Cons:
  • Poor customer service

Preferred solution: A new pair sent with the right size or full refund if they cannot be shipped

User's recommendation: Never use this website or order anything from them. Customer service will not call you back or respond to any emails. Very sad

William h Rus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product defect

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I ordered a product as a gift. It was defective.

They took my money. After I contacted them, I was supposed to get a reissue. It's been over a month. I have not heard anything.

I cannot contact their customer service because they are supposed to verify your email by sending a verification code.

They never send it, so they cannot be contacted. This company is a Chinese scam just to rip you off.

View full review
Loss:
$30
Cons:
  • Scam company took my money without me getting a working product

Preferred solution: Full refund

User's recommendation: Order nothing. Pay for nothing. It is a scam

Anonymous
map-marker Augusta, Maine

I received a coffee cup with nothing on it. I had ordered a cup with names on it. I would like someone to call me ASAP. As this is a Father’s Day gift.

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Pawsionate - I received a coffee cup with nothing on it. I had ordered a cup with names...

Plain coffee cup. Nothing on it.

1-40*-***-****. Please call asap Im not satisfied at all with this product.

I would like the correct cup please.please call.. I dont know what else to say.

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Kim S Ayb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account was debited but i haven't received the item. Please resolve and send my item.

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Updated by user Jun 13, 2025

They are trying to deliver my package again. Failed attempt today.

I just want a refund at this point. Disappointed.

Original review May 16, 2025

My accountant was debited and i have not received my item. Please resolve and send the item. The order was placed 2 months ago.

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Elizabeth L Ppk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order arrived broken and took 3 weeks to get in the mail. Need to return it and no contact info or email was sent to me about my order!!

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Pawsionate - My order arrived broken and took 3 weeks to get in the mail. Need to return...

Broken mug upon opening my package, no contact info about my order shipping or tracking. Disappointed in this company will never order again.

Send me a free return shipping label so I can send you back my broken Christmas present.

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User's recommendation: Not a transparent company

Marion S Hjm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very unsatisfied with product ordered!

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My husband ordered 2 t-shirts for me in adult XL and got them in childs XL. I need for you to make this right and refund our $60.00

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User's recommendation: Don't lose your money. This company does not have a contact phone number! Grrr.

Anonymous
map-marker Millsboro, Delaware

Returns

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Pawsionate - Returns
Pawsionate - Returns - Image 2

I ordered a coat for my dog, which is too big for my dog. How do I return it for the correct size?

I ordered XXL from the sizing chart.

My dog needs Medium size. He is a Jack Russell Terrier.

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User's recommendation: Make sure you follow the sizing instructions. They run large.

Ahmari Qly

I haven’t received my orders

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Just looking for my order yet. Trying to find out why, when, and where.

I cant find my order number either. They got my money.

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1 comment
Guest

I have no info about my order. I ordered early December and I have no idea if I will receive order before christmas.

They did however get my money.

Sent email & tried to call & left message. Maybe I should deny payment on credit card.?

Anonymous
map-marker Amelia, Ohio

Special Orders takes time.

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At first I thought Pawsionate was a scam not giving them the time they needed to customize a sweater. Everyone these days are now expecting same day service ordering from Amazon .

There was a time before Amazon that orders took 3 weeks . Now we are in a generation that' wants everything yesterday.

My orders arrived within the time they said it would being it was Christmas time is fantastic. I will order again from Pawsionate

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