Inza Fqs
map-marker Washington, District Of Columbia
#5117138 
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Haven't received my order been 2 months. No is responding I used some of my Points on a mystery box in July. Lost the Tracking Number . Need it again no one is answering sick of it mad.

1.7
I lost the email saying where it was the Tracking Number . Was in California last month . I used my Points for the Mystery Box . No one has answered me in 4 weeks. I need the Tracking number again. I'm so mad. Shouldn't take this long to answer or to get my item.
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wanda m Kyy

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#4991352 
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Resolved: Reward not fulfilled

1.1
Updated by user Sep 21, 2023

Company fixed the issue and I have been provided with apology. after i sent the message from your website, they immediately sent my reward they owed me.

they even sent it overnight mail.

your website is awesome. thank you

Original review Aug 22, 2023
i saved up my points earned by purchasing their product. up until this year, i didn't have much of a problem although it took six weeks or so to receive the reward. however, this year i redeemed my points for a 25 lb. bag of freshstep litter. sent my order in in january; still have not received my reward. now they don't even bother to reply.
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Loss:
$17
Pros:
  • Used to be a great program
Cons:
  • Just a ripoff now

Preferred solution: Deliver product or service ordered

User's recommendation: buy a different brand of cat litter

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Dawn G Dcv

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#4989082 
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Resolved: Issues with customer service

5.0
Updated by user Sep 21, 2023

Company fixed the issue and I have been provided with apology.

Original review Aug 22, 2023
Horrible service, no response to emails. My account that I have had for 20 some years all of a sudden is not associated with my email. I have (HAD) 5,000 plus rewards. What of my time all these years. Don't waste your time with this company!
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Pros:
  • Neat program idea
Cons: