Paw Points Rewards
Paw Points Rewards Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paw Points Rewards has 1.6 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Free litter coupons, Inspires loyalty with freshstep, Neat program idea.
Cons: Gaslighters, Benefit paw points receives from my info, Better communicatio - use to have better items to choose from.Recent recommendations regarding this business are as follows: "PawPoints is basically dead - do not waste your time!", "Ask for the reinstatement of the "FREE" litter coupon", "Anything but this company.", "Buy a different brand of litter", "No reason to sign up, you waste your time.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paw Points Rewards has 1.6 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Free litter coupons, Inspires loyalty with freshstep, Neat program idea.
Cons: Gaslighters, Benefit paw points receives from my info, Better communicatio - use to have better items to choose from.Recent recommendations regarding this business are as follows: "PawPoints is basically dead - do not waste your time!", "Ask for the reinstatement of the "FREE" litter coupon", "Anything but this company.", "Buy a different brand of litter", "No reason to sign up, you waste your time.".
Media from reviews
Flower Mound, Texas
Why bother
minimal rewards, only coupons towards future purchase, no fun at all like it used to be; there used to be fun stuff like cat toys
User's recommendation: dont bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPawPoints is Dead and They Keep Pretending It's Alive
The PawPoints program is DEAD and the Clorox Company is pretending it's still alive. I'm still able to upload receipts to the pawpoints.com website, but I cannot redeem my existing points for a single coupon.
What is the point? If they've discontinued this program, they need to let their customers know. The website says new rewards are coming soon, but they discontinued the Dyson vacuum, cat toys, and free litter coupons awhile ago. I wasted all this time uploading receipts to their website to get points (will I even get points?) for rewards I can't even redeem.
This definitely doesn't inspire loyalty. Shut the site down if the program is done - stop stringing us along.
- Inspires loyalty with freshstep
- Free litter coupons
- Company has disallowed redemptions but still allows submissions
Preferred solution: Apology
User's recommendation: PawPoints is basically dead - do not waste your time!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUse to be great, but they discontinued the “FREE 25lb. box of litter” reward so now the max reward is a $3 off coupon which cannot be used on auto ship orders which already give me about a $3 discount
The $3 coupon is useless to me because I have to drive to a store and carry a 40lb package home to save $3 - NOT WORTH IT. It was worth it when I was able to receive a 25lb. box for free.
- Insignificant rewards
Preferred solution: Reinstatement of thenFREE 25lb. box of scoopable litter reward
User's recommendation: Ask for the reinstatement of the “FREE” litter coupon
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Rogers, Arkansas
No Rewards!
Our non-profit asks for people to donate their points to us. So far, we have 43,000 points but have not been able to redeem a single point for ANYTHING.
We emailed them with zero response.
A few years ago, it was a good program. We're taking them off our website and no longer recommend it.
User's recommendation: Anything but this company.
Bardstown, Kentucky
Paw points has dropped the ball
I have bought fresh step for many years and saved lots of points. They used to offer kitty toys.
They havent offered anything for over a year at least. I tried to redeem points for coupons recently. My points were redeemed, but gave me no digital coupon for dollars off. I got nothing!
I dont have a printer, so doubt anything on this website is offered. They need to stop this scam and make right on their offers. I sent an email to complain and someone said theyd check into my complaint. I heard nothing back about this issue.
Im ready to change brands. This litter is already too expensive!!
User's recommendation: Buy a different brand of litter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lenoir, North Carolina
Pointless to use
I have contacted customer service twice to see when new rewards were coming out. On both occasions they said soon.
It's been months and no rewards other than coupons for the cat litter I do not use. I use scoop away, which is one of their brands.
I am very disappointed in the program because it only worked for a year. If you buy Purina their rewards program is a lot better.
User's recommendation: No reason to sign up, you waste your time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy bother- NO REWARDS
Member for over 20 years.
Uploading online receipts - not as painfull as entering codes..
(Is that a number or letter).if you use Chewy it's a few steps.
But I chose to play the game - it's time for rewards!
REWARDS - where are they??
COUPONS - Chewy won't accept - I doubt Walmart will
PLUSH TOY...Spice Latte...(my cat prefers black coffee) - retail $5-7
The GAME changed - I continued to play - expecting rewards to be added - did I imagine that email reply a year ago?
PAST REWARDS
scratching posts - bowls & waterers - litter box mats
and CAT TOYS. For mom and dad, t-shirts, mouse pads, picture frames.
The old Paw Points.
Hey PAW POINTS - are you unable to SELL enough of the info I provide to a perk - I am paying for shipping.
I could not give ZERO stars - so went w/ 1 across the board.
CUSTOMER Service Reps - have always replied to messages in a timely fashion and have been helpful.
Did not intend to throw you under the bus.
Paw Points benefits somehow. Did I give them my phone # - maybe they're selling that.
- Benefit paw points receives from my info
Preferred solution: Apology
User's recommendation: Used to love the program - don't WASTE your time - REWARDS are a joke
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Reward not fulfilled
Company fixed the issue and I have been provided with apology. after i sent the message from your website, they immediately sent my reward they owed me.
they even sent it overnight mail.
your website is awesome. thank you
i saved up my points earned by purchasing their product. up until this year, i didn't have much of a problem although it took six weeks or so to receive the reward.
however, this year i redeemed my points for a 25 lb. bag of freshstep litter.
sent my order in in january; still have not received my reward. now they don't even bother to reply.
- Used to be a great program
- Just a ripoff now
Preferred solution: Deliver product or service ordered
User's recommendation: buy a different brand of cat litter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Issues with customer service
Company fixed the issue and I have been provided with apology.
Horrible service, no response to emails. My account that I have had for 20 some years all of a sudden is not associated with my email.
I have (HAD) 5,000 plus rewards.
What of my time all these years. Don't waste your time with this company!
- Neat program idea
- Better communicatio - use to have better items to choose from
Preferred solution: my account reactivated without the same email from customer service asking the same thing over and over again.
Washington, District Of Columbia
Haven't received my order been 2 months. No is responding I used some of my Points on a mystery box in July. Lost the Tracking Number . Need it again no one is answering sick of it mad.
I never gotten my Mystery Box been 2 months. Getting the run around sick of it .
I want to know what is going on really bad service.
I used my Paw Points in Sep. They closed my Ticket was so mad what's going on I want my Mystery Box.
Never gotten the Mystery Box I want. Getting the run around . Been 2 months mad don't know what going on or if I'm still getting it.
I lost the email saying where it was the Tracking Number . Was in California last month .
I used my Points for the Mystery Box . No one has answered me in 4 weeks. I need the Tracking number again.
I'm so mad. Shouldn't take this long to answer or to get my item.
- Gaslighters
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my reward.
Earned points for a coupon for a free 14lb bag Fresh Step. Coupon to arrive in Jan 2023.
Its July 2023 7 mos & never recd the coupon. Emailed them every month & got back mostly automated replies & a lot of gaslighting.
Horrible way to do business. Never deal with them again.
- Gaslighters
Preferred solution: Deliver product or service ordered
User's recommendation: They can do it to you, too.
Portland, Oregon
SCAMMERS ON THEIR PAW POINTS!
They have disconnected their one and only phone to Paw Points so their is NO ONE to talk to about a problem! I have emailed them a few times and no reply back!
I have been trying to put through the code numbers off the Fresh Step boxes Ive collected to get the coupons promised and they are ALL being rejected! It looks like a SCAM and consumers have been conned!!!
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Hello, We apologize for the inconvenience you may have experienced with the program. We would request you to reach out to us at "pawpointshelp@***.com" from your registered email address with the details of the issue you are facing with the program and we will be happy to review it further. Best Regards.
I need help also Paw Points. Why did you disconnect your phone number⁉⁉⁉