Paw Com
Paw Com Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paw Com has a 2.3 star rating based on 3 customer reviews; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Read Paw Com reviews and check the return policy before buying.
- Expect difficulties with subscriptions and canceling online.
- Confirm shipping details to avoid address and delivery problems.
Negative Feedback / Risk Areas
- Persistent customer complaints about unresponsive customer service and no callbacks.
- Billing and refund issues; returns often refused if package opened.
- Shorted orders, poor product durability, and order fulfillment delays.
Positive Feedback
Company offers a product and some reviewers noted prompt order updates and a valued website layout.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paw Com has a 2.3 star rating based on 3 customer reviews; consumers are mostly dissatisfied.
Key Takeaways for Future Customers
- Read Paw Com reviews and check the return policy before buying.
- Expect difficulties with subscriptions and canceling online.
- Confirm shipping details to avoid address and delivery problems.
Negative Feedback / Risk Areas
- Persistent customer complaints about unresponsive customer service and no callbacks.
- Billing and refund issues; returns often refused if package opened.
- Shorted orders, poor product durability, and order fulfillment delays.
Positive Feedback
Company offers a product and some reviewers noted prompt order updates and a valued website layout.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Escalation. I am requesting Escalation...
Horrible customer service. They dont listen to their customers.
They short orders and refuse to acknowledge their mistakes. Buyer beware.
Units only last 2 uses. Useless garbage and quality.
- Refuses to address customer concerns blatantly argues and ignores
User's recommendation: Dont buy from this company!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Camano, Washington
Cancel
Absolutely nothing! Trying to cancel my plan.
Impossible to do it online when I don't understand how this works! Why, why, why do I have to write 100 characters?
It's stupid! Cancel my plan and stop billing me!
- Cancel now
User's recommendation: NO NO NO!
Good afternoon Valerie, Thank you for sharing your feedback with us, Our team has received and responded to several phone calls and emails with you today. We understand that you have purchased a bracelet, and wanted to cancel a subscription.
Paw.Com does not sell bracelets, nor do we have any subscription services. We don't have any record of purchases from either of the email addresses that you have provided. We would be pleased to be of assistance if you have the Paw.Com order number, or an alternate email address.
Let us know if we can help. We hope you have a Paw-some day.
Orlando, Florida
Incorrect shipping address
I have not gotten item, nor heard if you corrected shipping address .why do I need to write 100 symbols when I stated what problem was in less?Be care
Good afternoon, please contact Paw.com at support@***.com for assistance with your order. Have a great day.
Order not shipped yet
- Prompt response was appreciated.
- I was told my pre-order has a warehouse arrival date and I will receive an update when it ships.
I received a prompt response, which I appreciated. I was informed I ordered a 'pre-order' product and was given a date when the product is arriving at the warehouse.
At that time, I will receive an update once it ships. I appreciated an answer and an update on my order so promptly.
Preferred solution: Deliver product or service ordered
Good afternoon, from the Paw Team We are so pleased that you have taken this effort to share your experience. We appreciate all of your comments, and our teams will use your feedback to improve customer interactions even more in the future.
We thank you very much for your business, and for your confidence. Have a PAW-some day.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAWFUL RETURN POLICY--IMPOSSIBLE TO RETURN ITEMSQ
- No returns once opened.
- Packaging prevents judging before opening.
- Trustpilot reviews are bad and on-site reviews may be fake.
The same; however, I did receive a voicemail message from them. They never responded to my correspondence and I ended up giving the product away.
If you open the package, you cannot return it--even if you decide the product is sub-standard. I ordered a large throw for my dogs. I opened the package and realized that it was not what I expected. You cannot tell anything about the product unless you open the package!
Within minutes after receiving it, I went online to start a return and found they don't accept returns if you open the package! How does one know what they are getting if they don't open the package? In fact, the product is packaged in a way so you can only tell what it's like by opening it. At that time, I went to sites like Trustpilot and saw their horrible reviews.
(The reviews on their site must be fake) I'm stuck with this awful throw, which I will wash numerous times and donate to a shelter. Make sure to avoid the same mistake.
- Do have a product
- Unable to return
- Expensive product
Preferred solution: Full refund
User's recommendation: STAY AWAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooking for an update on my order
- -No callback or reply to my order questions.
- -I wasn't contacted about when my sweatshirt would arrive.
- -I won't use this site again due to poor service.
Never got a call back. Nobody replied to any of my questions.
I was just trying to see to make sure that my order. Had gone through. Okay. So I can expect when it can show up at my house.
It's wanted to check on my my new sweatshirt and nobody. Nobody even contacted me. Didn't even try. I was going crazy.
I just gave up so I'll do respect. I'll never use your sight again. Because customer service people that work for you guys just don't work. They, they're just making you guys lose bringing customers.
Said there's a lot of other people like me. Sorry about the bad news but thanks for getting at me
Miami, Florida
Replacement cover
- Replacement cover has been sold out for months; the disintegrated cover has received no responses.
- Request original size large or fabric.
I have been trying to order a replacement cover for months, and everything says sold out in the original. My cover is completely disintegrated, and I have sent messages and had no responses whatsoever. I would appreciate some way of ordering the original original size large, or even a giant dog bed cover in any fabric so that I can make use of my purchase
Danville, Virginia
Checking on a payment
Great company, nothing yall did, it was all me confused on my payment gave wrong number on my credit card please forgive.
User's recommendation: Keep doing what you’re doing
Sanford, North Carolina
My dog has died I no longer need your services
- Cancel membership and stop all charges to my checking account.
- Diane Bennett requests a refund for this month.
My dog died November 20th 1922 I have been trying to get in touch with yall to cancel my membership since then and have been unsuccessful hopefully today Ive been successful so do not deduct any payment from my checking account thank you Diane Bennett would like a refund for this month todays date is January 9, 1923 at 5:20 PM
User's recommendation: I have never use the service. So I really can’t recommend
Sherman Oaks, California
NO customer service. NO response on cancellations. FRAUDULENT Advertisements
- Calls are not answered and they claim to call back.
- They do not respond to complaints on Facebook page.
- There is no way to cancel the order electronically.
This supposed Pet Company has smothered the Web during the holiday time with promises of big discounts on items that are very appealing to customers but it is all a SCAM. They do NOT answer any calls, instead they are claiming to call customers back and do NOT,
They do NOT respond to ANY mounting complaints on their Facebook page either.
There is NO WAY to electronically cancel the order in ANY WAY.
{{Redacted}} Again this is if you paid paw.Com under the SHOP Ap. which typically comes up when it is time to pay.
User's recommendation: DO NOT FAL FOR ALL THE ADS IN SOCIAL MEDIA FOR PAW.COM!
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Good afternoon Krista, Thank you for sharing your comments with us. May we ask you to please contact our Customer Service Department at support@***.com to work on a solution for you. Thank you .
Good afternoon Thank you for sharing your comments with us. May we ask you to please contact our Customer Service Department at support@***.com to find a solution for you.
We look forward to hearing from you.
We are here to help. With thanks from the Paw.Com Team.
Good afternoon Thank you for sharing your comments with us. May we ask you to please contact our Customer Service Department at support@***.com to find a solution for you.
We look forward to hearing from you.
We are here to help. With thanks from the Paw.Com Team.