New Reviewer

Disappointed with early tickets

Hi I booked meeting peppa with early tickets for 1 toddler & 2 adults (&a baby) & I Was really disappointed. we paid £55 on top of the tickets to get in. We basically got to meet characters for 10mins & wait while people took photos then the rides were meant to open at 9.30 so we could ride before people arrived but we had to queue to get on the 1 ride so by the time we got off everyone was entering the park & the rides were already busy. I would like a refund on the early tickets as I don’t really think they were worth having at all. Deborah Austin
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ID
#2699328 Review #2699328 is a subjective opinion of poster.
Location
Bracknell, England

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New Reviewer

disgusted

I booked a short stay at you're park on the 29th of June and brought all the relevant information with me to have the ride access pass as I am disabled. The only thing I didn't have on me is something to say what my actual disability was, its not just a single disability, I have lots of ailments. I even showed them the operation I've just had on my toe which is infected and I explained it all to the nurse but still nothing, I even brought my other passes from all the other parks we have visited over the past few years which are still in date. Everything I had on me showed I had severe limited mobility and I had all my paper work from PIP to show I get higher rate mobility and all my points I have to score to get the higher rate, and the council letters to show I get a disability car and I have a badge which I also brought with me to show. The nurse wouldn't even look at the information I brought she just said because I didn't have anything to say what my specific disability was then I couldn't have the pass, even when I explained to her how much I suffer with walking and standing she didn't care. She told me to come back further on in the day if I was struggling which I did and I was still refused. I then seen a 2 managers standing in the park and approached them to speak to them about it and he even said to me with all I had that there should be something they could do and to go to guest services so they could sort it for me (I didn't get their names). I went to guest services and they said there's nothing they can do from there as its all done through the nurse, the women I spoke to that day on guest services were lovely and couldn't stop apologising for not being able to give me the pass and even they said with the info I had they don't see how they won't give me the pass. However she did ring someone to come and speak to me from the office. The woman who come to see me about it said all she can do is walk me to the nurses office and then again its up to the nurse. I didn't see the point in her just walking me to the office just to see the nurse when I'd already done that, I found that very patronising if I'm honest, so I give up because I had already wasted so much of our time trying to get this access pass on both days. I then tried on the second day because by then I was really suffering from walking around the park the day before. I explained this to the nurse and again she refused me even though she said she would try and sort something out for me if I was struggling. Anyone could clearly see I was struggling walking. The worse bit of it was the walking through the queue line railing's because they're like a maze an they're so long which is where the pass would have helped me out as you go through the disabled access. Also because I was walking so slow due to the pain the people who would walked behind me was getting fed up and making fun of me going so slow, do you know how humiliating that is, to have people laugh at you because you can't walk fast because you're in so much pain, them laughing isn't on you as such but it could have been avoided. I very rarely am able to take my children to theme parks because of my disability due to how much I struggle, so I rely on these access passes to take off some of the stress and pain, I have them in every other park, I have a plastic badge to show that I have a long term disability so I don't even have to show information to them anymore. I brought this badge with me to show. I can't have a wheelchair as I'm a single mother and always on my own with my children and they are to young to push me in a chair or I would have hired one. On the second day I normal drive home after the park, however on the second day I had to pay for another hotel room as I was in so much pain I couldn't drive far so I had to book the closest available room to the park which was the premier inn by the vine pub just a few yards from the park entrance. It's taken me till now to write this email as I haven't been able to get up from my bed since I come home due to having a massive flare up because of all of what's happened in the park. I think its absolutely disgusting how I've been treated with my disability, none of the other parks have ever treated me so poorly and have been so accommodating which is what I expected from yourselves. you could swear I was asking for a bag of gold not a band to show I have a disability. I understand you can't just give them out to people without the relevant information but I had everything with me to show, just not something that states what it is exactly but I had everything to show you that have severe limited mobility and that right there should have been more than enough because the government assess you on that and doctors. Just because my disability wasn't visible doesn't mean its not there because I struggle every day with it and so do my children suffer for it because I can't do things like a normal mother can do which is why these days out are so few and far between. Also my youngest child was aloud on all the rides all the first day and second day but we come to the end of the second day and the man on cobra decided she wasn't allowed on as she was to small, they'd measured her on every ride that day and the day before and she was tall enough but then he told us no because she was to small. Now are you telling me they've let her on illegally on all rides on both days or was that man just fed up and didn't want to let her on for the last hour because he couldn't be bothered because something isn't right there for that to happen. My daughters was so upset as that was her favorite ride and I promised her that we would go on it a few times at the end of the day before we left but was refused. He even asked us if we'd changed her shoes for godsake. To say the experience we had was bad would be an understatement and a very upsetting experience.
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ID
#2659650 Review #2659650 is a subjective opinion of poster.
Location
Rhigos, Wales

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