Paul Rich
Paul Rich Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paul Rich has 1.6 star rating based on 6 customer reviews and consumers are mostly dissatisfied; common issues center on late delivery, poor communication, and warranty or refund denials.
Key Takeaways for Future Customers
- Check Paul Rich reviews before buying and expect potential delays and limited customer service responsiveness.
- Request tracking and confirm return procedures up front since many seek a refund or replacement.
Negative Feedback / Risk Areas
- Recurring Paul Rich customer complaints mention unresponsive customer service, unhonored 2 year warranty, missing tracking, and slow refunds.
Positive Feedback
Customers note affordable prices and stylish watches as the main positives despite service and fulfillment problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paul Rich has 1.6 star rating based on 6 customer reviews and consumers are mostly dissatisfied; common issues center on late delivery, poor communication, and warranty or refund denials.
Key Takeaways for Future Customers
- Check Paul Rich reviews before buying and expect potential delays and limited customer service responsiveness.
- Request tracking and confirm return procedures up front since many seek a refund or replacement.
Negative Feedback / Risk Areas
- Recurring Paul Rich customer complaints mention unresponsive customer service, unhonored 2 year warranty, missing tracking, and slow refunds.
Positive Feedback
Customers note affordable prices and stylish watches as the main positives despite service and fulfillment problems.
Media from reviews
Turn one complaint into a collective action
Seattle, Washington
Haven't received my watch
I don't know what happened, I'm waiting on you guys to tell me what happened. You guys don't communicate with your customer.
User's recommendation: I would not recommend anyone to order from your site.
Need help for trafficking
Waiting on package when is it gonna be here? Can you give me a timeline please?
When its gonna be here Im not gonna buy 100. Dang tag.
Im tired did not feel well. Help please help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Refund
Horrible customer service
Pathetic customer service. I ordered the watch waiting for a month now when contacted customer service have been told will get back within 24 hrs .
No response will file a charge back.
User's recommendation: Never buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerJe n’est pas reçu ma commande !
Je n'ai jamais reçu la montre. Appelez-moi au 438686****, merci de me rappeler le plus vite possible.
SVP, je ne suis pas capable de vous joindre ! J'ai déjà envoyé plein de courriels.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeveral attempts No response
Keyboard rich purchased.No tracking number provide to determin the expected delivery date, No response by customer service number.
Preferred solution: Deliver product or service ordered
User's recommendation: Paid for Keyboard Rich. Sent a receipt, no order Number or tracking number. No delivery date.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken
The second time I wore it, it fell apart. I would like it to be replaced, or I would like a refund. Could someone please give me a call back?
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI didn't add a address to my order in my watch was returned
My watch was returned to sender and it was a Fathers Day gift but on my order it says my address so I dont know why my items was returned
Los Angeles, California
Where is my watch. I purchased over a week ago
I just want my watch I got no tracking number or anything . I need to know if this site is a scam or not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWatch way to big and bracelet as well
- The watch is too large for my wrist.
- I want to return it for a 42 mm with a smaller bracelet because the current one is unusable.
I have ordered a watch from your website, but that watch is way to big for my wrist both the bracelet and the watch is there a way to send it back and have a 42 mm with a smaller braclet please cause thais one is unusable
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package was stolen
On my shop app it says delivered but when I got home from work it was never at my home I need my money back ASAP
Preferred solution: Full refund
Milan, Lombardy
My watch was stolen
- Order from Paul Rich EU not arrived; requesting a refund.
- Value loss 275.
- Watch stolen in the Netherlands.
Good morning
I have bought a watch from paul rich eu but it hasn't never arrivied i want my money back because this situation is negative for a company so much big.
Value loss 275
My watch is stolen in netherland
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Haven’t received replacement watch
- Defective gold leather Stardust watch; wind won't set the time; two weeks with no updates.
- The watch was returned with tracking.
Company fixed the issue and I have been provided with product replacement. I received a replacement watch from the company within two days after they reached out to me, also with an apology.
They told me to send in a video to show them whats wrong with the watch in which I did and they sent me a return label to send the watch back and get a replacement. I sent the watch back and contacted them via email with proof of the tracking information and delivery of the watch to their return station.Its been two weeks as Im currently typing this and Ive heard nothing from them.
I tried emailing their support again via email and nothing. I tried calling their customer service number and anytime I would call it would always say their are no agents at this time.Like I said Im not here to bad mouth their company because I really like their collection of watches, but I just wish they had better customer service thats available to help customers concerns and for them to get in contact with me so I can get my watch.
- Affordable prices
- Stylish watches
- Terrible customer service
- 2 year warranty not honored
- Return and cancellation headache
Preferred solution: I just want my replacement watch that’s all.
User's recommendation: Beware of customer service they don’t respond
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt’s been 45 days over I didn’t get refund yet
- Delivery was 5 days late and the box arrived damaged with a broken watch lock.
- UPS wants an investigation; sender must contact them.
I was buy watch from Paul reach and send me an watch after I paid duty fee including I received my watch 5 days late and then I opened box and I show the box ripped and watch lock is broken I send back with ups now ups want investigation why this happened? So its been 45 days over but ups said tell your sender to contact us but this costumer service doesnt want to contact with them so Im stuck here they dont give me refund or send me back my watch so its really bad experience
Preferred solution: Full refund
User's recommendation: 180******** And sort this matter out thanks My future recommendation to Paul rich company to contact this number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIost my package
I couldn't get my order 3months,,talking everyone,,no one give good answers, please I don't need your order refund money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my order
- Nobody has reached out about my order.
- I want to cancel but can't do it online.
- A 24-hour customer service is needed.
Nobody has reached out to me. I want to cancel my order.
I cannot figure out how to cancel my order online. I dont know why its so hard to figure out how to do something that is so easy on any other site.
They need a 24 hour customer service so we can get things taken care of. This is and has been the most inconvenient website/ business Ive ever came across.
- Bad communication skills late delivery
Preferred solution: Full refund
User's recommendation: Don’t do it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order
When I placed the order it had the option of duty free.
So why pay duty now.
Order no #91411SB
please clear this issue
Otherwise cancel my order
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