Paul Rich
Paul Rich Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paul Rich has 1.6 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Affordable prices, Stylish watches.
Cons: 2 year warranty not honored, Bad communication skills late delivery, Bag customer service.Recent recommendations regarding this business are as follows: "Never buy", "Paid for Keyboard Rich. Sent a receipt, no order Number or tracking number. No delivery date.", "Beware of customer service they don’t respond", "180******** And sort this matter out thanks My future recommendation to Paul rich company to contact this number", "Don’t do it.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paul Rich has 1.6 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Affordable prices, Stylish watches.
Cons: 2 year warranty not honored, Bad communication skills late delivery, Bag customer service.Recent recommendations regarding this business are as follows: "Never buy", "Paid for Keyboard Rich. Sent a receipt, no order Number or tracking number. No delivery date.", "Beware of customer service they don’t respond", "180******** And sort this matter out thanks My future recommendation to Paul rich company to contact this number", "Don’t do it.".
Most users ask Paul Rich for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Je n’est pas reçu ma commande !
Je n'ai jamais reçu la montre. Appelez-moi au 438686****, merci de me rappeler le plus vite possible.
SVP, je ne suis pas capable de vous joindre ! J'ai déjà envoyé plein de courriels.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Catharines, Ontario
Resolved: Refund
Horrible customer service
Pathetic customer service. I ordered the watch waiting for a month now when contacted customer service have been told will get back within 24 hrs .
No response will file a charge back.
User's recommendation: Never buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeveral attempts No response
Keyboard rich purchased.No tracking number provide to determin the expected delivery date, No response by customer service number.
Preferred solution: Deliver product or service ordered
User's recommendation: Paid for Keyboard Rich. Sent a receipt, no order Number or tracking number. No delivery date.
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken
The second time I wore it, it fell apart. I would like it to be replaced, or I would like a refund. Could someone please give me a call back?
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Tampa, Florida
I didn't add a address to my order in my watch was returned
My watch was returned to sender and it was a Fathers Day gift but on my order it says my address so I dont know why my items was returned
Los Angeles, California
Where is my watch. I purchased over a week ago
I just want my watch I got no tracking number or anything . I need to know if this site is a scam or not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Leinster
Watch way to big and bracelet as well
I have ordered a watch from your website, but that watch is way to big for my wrist both the bracelet and the watch is there a way to send it back and have a 42 mm with a smaller braclet please cause thais one is unusable
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package was stolen
On my shop app it says delivered but when I got home from work it was never at my home I need my money back ASAP
Preferred solution: Full refund
Milan, Lombardy
My watch was stolen
Good morning
I have bought a watch from paul rich eu but it hasn't never arrivied i want my money back because this situation is negative for a company so much big.
Value loss 275
My watch is stolen in netherland
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Haven’t received replacement watch
Company fixed the issue and I have been provided with product replacement. I received a replacement watch from the company within two days after they reached out to me, also with an apology.
They told me to send in a video to show them whats wrong with the watch in which I did and they sent me a return label to send the watch back and get a replacement. I sent the watch back and contacted them via email with proof of the tracking information and delivery of the watch to their return station.Its been two weeks as Im currently typing this and Ive heard nothing from them.
I tried emailing their support again via email and nothing. I tried calling their customer service number and anytime I would call it would always say their are no agents at this time.Like I said Im not here to bad mouth their company because I really like their collection of watches, but I just wish they had better customer service thats available to help customers concerns and for them to get in contact with me so I can get my watch.
- Stylish watches
- Affordable prices
- Return and cancellation headache
- 2 year warranty not honored
- Terrible customer service
Preferred solution: I just want my replacement watch that’s all.
User's recommendation: Beware of customer service they don’t respond
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt’s been 45 days over I didn’t get refund yet
I was buy watch from Paul reach and send me an watch after I paid duty fee including I received my watch 5 days late and then I opened box and I show the box ripped and watch lock is broken I send back with ups now ups want investigation why this happened? So its been 45 days over but ups said tell your sender to contact us but this costumer service doesnt want to contact with them so Im stuck here they dont give me refund or send me back my watch so its really bad experience
Preferred solution: Full refund
User's recommendation: 180******** And sort this matter out thanks My future recommendation to Paul rich company to contact this number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIost my package
I couldn't get my order 3months,,talking everyone,,no one give good answers, please I don't need your order refund money
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel my order
Nobody has reached out to me. I want to cancel my order.
I cannot figure out how to cancel my order online. I dont know why its so hard to figure out how to do something that is so easy on any other site.
They need a 24 hour customer service so we can get things taken care of. This is and has been the most inconvenient website/ business Ive ever came across.
- Bad communication skills late delivery
Preferred solution: Full refund
User's recommendation: Don’t do it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ahmedabad, Gujarat
My order
When I placed the order it had the option of duty free.
So why pay duty now.
Order no #91411SB
please clear this issue
Otherwise cancel my order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Return n reduce
I called customer service and I was ask to call later I never expected such a bad customer service.
I bought a watch the the box was damaged they send me a replacement box where the watch does not even fit in the price of the watch is $699.
All I am asking is send me a return label for a refund
- Bag customer service
Preferred solution: Full refund
User's recommendation: Not good service wound not recommend
Companies Similar to Paul Rich
Vincero Collective
“Was shipped FedEx by expedited shipping and never received. Vincero only refunded me half of my shipping...“
Armitron
Nordgreen
“Order not received " lost in transit " they will not do anything until it is found. Tried to call but no...“
GUESS Watches
“I haven't received my order that I purchased on December 1, 2024. It is still processing. I would like...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.