Paul Mitchell Hair Products

Terrible customer service calked Paul Mitchell regarding a question on my 175.00 blow dryer and the next thing I know they said it would be a 1.00 to talk to o a technician and the next thing I have a 45.00 charge on my credit card

Reformulation of product is Terrible, performs poorly, gunny, sticky, makes hair look dirty

Have customer service call

Dear Sir or Madam:

After what is likely almost 40 years of patronage, if I recall correctly, I am shocked at how I was treated by a customer service representative. It should be evident that after this amount of time, I have a great deal of experience and perhaps even expertise when it comes to your products.

Over all those years, never have I had an issue with a sprayer. The outcome of the call seemed to be to somehow blame me as a customer because I had stored the product away and didn't realize I had it since I have always purchased quite a bit of product at one time. I will say that I have re-used bottles many, many times over the course of several decades due to purchasing tremendous amounts of product that have to be transferred into smaller John Paul Mitchell containers, etc. I know how to handle the product, assess it if it is off or old (never has that happened, I have never observed product changing in any detectable way whatsoever), how to maintain and clean any apparatus to prevent clogging, etc.

Obviously I am well-versed in keeping products in working order all this time, after what is probably almost 40 years. When I have in the past contacted the Derma-E company and also Chlorox for faulty sprayers, never was I "harrassed" by a representative who hoped to blame the issue on me. They simply sent me a new sprayer so I could utilize the product efficiently and completely, rather than to dispose of product due to a faulty sprayer. It seems to me that the goal with JPM is to have the customer dispose of the product and purchase more?

However, after all this time, I will be trying to find another brand to switch to, and consulting two very good friends who are stylists who can help me with another alternate product line. I was nearly made to feel like a criminal for calling once in almost 40 years to ask for help. It was inferred that I was to blame for using older product, which I have done for the entire time I have been a customer since again, I have almost always purchased in large quantities! The representative was not interested in hearing the nature of the issue, only being able to conclude it was my fault somehow and get me off the phone.

I am so disappointed after my loyalty to your brand, when there are so many others to choose from. I could even have been sent simply the red sprayer tip which does not come back up as all the other JPM sprayers have for the last probably 40 years ... that perhaps could have been sent in a regular white envelope that a letter fits in and cost the company a matter of cents to keep a dedicated customer. I am so disappointed that saving a matter of cents was more important than listening to the facts surrounding the issue.

But at least now I know JPM will save a few cents and blame a customer, rather than to keep someone who has spent thousands. I do want to warn others that the one time there will be an issue, JPM will not be there for them in the slightest and make them feel guilty of some sort of offense. I want other customers to know their patronage is not appreciated. I feel disappointed to write these words of consternation, it shouldn't be necessary.

But alas, companies like Derma-E and Chlorox know it is a simple matter and very inexpensive to keep a customer for many years to come, and to keep other customers who are glad to hear of a good company that wants to keep customers. Sadly, JPM is not one of them.

Sincerely,

Diane Boyer

I never heard back from Paul Mitchell about concerns I shared with them about a product I purchased. Very disappointed.

The cost of their products is on the higher end. Customer service is not only expected, it is a requirement.

Wanted to check status on my purchase. They have already received payment as it was immediately taken out of my account.

My fear is that the item I bought may somehow be lost. I would like to hear from someone.

I cannot give you a receipt number bc you never sent it!

I Need to know receipt number of the hair dryer I purchased on 5/7/2022.The payment has been taken from my account but you never sent me a confirmation or receipt number. I would just like to see if my product has been sent!

I have never had any reaction on my scalp and my salon used this product and advised I buy it , so I brought shampoo conditioner and serum and as soon as I washed and conditioned my hair it was itching and started going red and hurt , so I used my sons prilton no help so Im the end I have had to go to my doctor and get scalp steroid solution, but still not any better , just cant believe u have not requested to test this product Or anything when its done this to my scalp and has made me anxious anthepain

Good Day,

My name is Lisa Gullon from Somerstyle Hair Salon , Bermuda. I have been using and selling your products for 24years.

The supplier in Bermuda, Tangles Hair Salon has been having a very hard time in receiving your products hence he can not supply this islands salons with Paul Mitchel. I have had an order in with Simon at Tangles since August 2020 and he has not been able to accommodate as he said that he is not getting his full order every time he orders.

Could you please assist me in how I am able to get Paul Mitchel products so I can continue to use and sell at my salon. If not I am going to have to look into other options.

Your help would be greatly appreciated.

Lisa Gullon

owner/operator

Somerstyle Hair Salon

441 234-****

441 232-****

The product is still being made and can be purchased through their website

PM wrote back and they are still making the product. I can purchase directly from PM

I've been using Paul Mitchell Extra Body Firm Finishing Spray for years despite the cost. I have extremely problematic hair and it is one thing that helped me control it.

I'd buy several cans with each purchase so I only buy every few months. The last batch I purchased at the salon/P.M.

School isn't the same. It appears to be "watered down." What's happening?

I have been using the detangler by paul mitchell shampoo & conditioner and it doesn't detangle my hair like I thought it would & it makes my hair feel greasy after use. I refuse to use anymore products by this company.