Pats Select

Every time I order from Pat's Pizza my order is wrong and the girl that answers the phone always has something smart to say

User's recommendation: Order from someone else.

Well first let me say I order from pats at least 5 times a month so that practically makes me a loyal customer. This isnt my first incident with this pats either once before the delivery person left our food outside, then another time the delivery person got lost and by time she got here my food was cold! Each time I just let it go because everyone has bad days! This time I ordered my food at 8:49 on a Wednesday I waited until about 9:50 to call and ask has my food been sent out yet, the lady said the delivery person left 19 minutes ago. Me knowing my food would probably be cold I still let it go and waited she then came at about 9:58. Took my food out and it was iced cold and the restaurant was closed! I waited until yesterday Thursday to call and ask for a refund being though I went to bed hungry, the day time manager said I wasnt here last night so Ill have to call you back around 4 when the night time manager comes in. I never got a call back not even an apology STILL! Granted I am a loyal customer but I am really starting to not want to eat there any more this is like my 4th time having an issue with delivery and I live 2 minutes away from the store!! I normally pick my food up for this exact reason but unfortunately I have small kids so I cannot run out every time!! I just would appreciate a refund at this point! Thank you and I hope this reaches someone who understands if I spend all this money on food that I would expect it to be at least warm when I get it!

User's recommendation: Pick your food up do not get it delivered!