Buyer beware

The employee never gave me a quote up front then tried to charge me $225 after working for less than 40 minutes and failing to find my septic tank clean out cover. The guy gave up after 30 minutes or so and offered to snake the pipe from my bathroom by removing my toilet for $700 instead. He never even offered to keep digging. Outrageous. Then, when I tried to discuss this with the owner she was incredibly rude and argumentative. After ignoring me for a week she finally sent me a letter offering $75 if I would promise not to ever post a negative review. I told her to keep the $75 and I will try to save others from her dishonest business practices.
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ID
#1024897 Review #1024897 is a subjective opinion of poster.
Location
Federal Way, Washington
Service
Pats Plumbing Plumbing Service
Reason of review
Poor customer service
Loss
$75

Outrageous charge to tell me how to fix the leak!!!

Do not call these guys or even have them come to your door. They were to come out between 10 and 2. The man came a few minutes after 2. I told him where I was seeing the water downstairs when the shower was taken. He took 2 screws out removing a cabinet opposite the shower head wall seeing no access there. He noticed a gap in the tub spout and tested the shower forcing water toward the back wall resulting in water running down thru the spout gap and downstairs. He never told me how much the charge would be until after he told me how to fix the gap. The office never told me what their rates were, but just said what the charge would be for them to come out. The repair man just said they have a rate per job. Minimum was close to $190 and $215. He was here for 1 hr and charged me $215. This is outrageous. How do they stay in business? I wouldn't give them 1 star. Do not call these guys.
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ID
#904943 Review #904943 is a subjective opinion of poster.
Location
Federal Way, Washington
Service
Pats Plumbing Plumbing Service
Reason of review
Poor customer service
Junior Reviewer

Pat's Plumbing (Predator Plumbing) Exploits Senior Citizen to Fix Leak & Triggers a $5,127.37 Water Damage Claim…

Pats Plumbing - Pat's Plumbing (Predator Plumbing) Exploits Senior Citizen to Fix Leak & Triggers a $5,127.37 Water Damage Claim…
Pats Plumbing - Pat's Plumbing (Predator Plumbing) Exploits Senior Citizen to Fix Leak & Triggers a $5,127.37 Water Damage Claim…
“Pat's Plumbing (Predator Plumbing) Exploits Senior Citizen to Fix Leak & Triggers a $5,127.37 Water Damage Claim… On March 28 of 2006, my mother, Carol J Schrader age 64, called Pat's Plumbing of Federal Way, Wa about getting a water leak fixed in her bathroom to prevent any possible water damage. Dale, a technician as indicated on Pat's Plumbing contract#755113 aka receipt & Dispatch #603281 made the following determination as to the cause of leak. Dale of Pat's Plumbing, concluded it was a leak triggered from an older 3.5 gallon per minute toilet. According to his reported notes in the contract & what he told my mother was the fill valve was badly leaking & additionally, the shut off valve was also leaking. However, it appears Dale of Pat's Plumbing failed to make a simple waterline inspection by looking directly underneath the house. Dale had close & easy access for inspecting the bathroom plumbing. Any experienced quality plumber would know this as demonstrated by the age of the houses’ galvanized plumbing. If Dale of Pat's Plumbing had fixed the water leak problem then why was my mother forced to file an insurance claim for water damages in the amount of $5,127.37 later in 2007 with her homeowners insurance? Was it lack of competency? Was the technician truly an experienced licensed plumber? A clear indication is revealed by Dale of Pat's Plumbing as noted on contract: Not Responsible for pre-existing plumbing which is clearly initialed in his handwriting. This legal strategy is virtually used by Pat's Plumbing of Federal Way, Wa to protect Linda Housers financial interest while negating yours. Read the following reviews, which clearly demonstrate how Pat's Plumbing & Linda Houser really operates: http://www.yelp.com/biz/pats-plumbing-federal-way FYI, Yelp hides the negative reviews! Here’s what Yelp says: “Note: The reviews below are not factored into the business's overall star rating.” The complaints or negative reviews on Yelp are not always factored against the overall rating of Pat's Plumbing. Next read about what this handicapped victim experienced: http://consumerist.com/2007/09/19/pats-plumbing-charges-guy-in-wheelchair-550-to-remove-dispoable-razor-from-his-toilet-trap/ Pay attention to the phony or spurious 5 star reviews about Pat's Plumbing which attempt to overcome the negative detailed reviews. See Pat's Plumbing attached contract with listed fees. Do you think it's transparent or easy to understand? It's confusing at best. If you examine the standard & membership rates they're both are extremely overpriced! Believe it or not, my mother actually signed this ambiguous contract! Perhaps either Dale the technician of Pat's Plumbing or Linda Houser, the owner of Pat's Plumbing can doubtfully interpret what alleged plumbing services Carol J. Schrader actually authorized & agreed to pay for? And what did she actually received? Do the convoluted calculations and you’ll see nothing adds up correctly! It virtually reads like a bait and switch tactic! Selling plumbing memberships? What kind of sales gimmick is this? The bottom-line is don't hire or use Pat's Plumbing for your plumbing services. They have perhaps demonstrated the cause of costly plumbing problems via water damage. I believe profit is their number one priority & not customer service. Pat’s Plumbing is operating a virtual office (PO Box) in the following cities. Here’s a listing of cities under Google Maps with the following phone numbers, if you want to avoid hiring as plumbers. Auburn/Kent (253) 854-**** Burien/Des Moines (206) 244-**** Eastside (425) 644-**** Enumclaw (360) 825-**** Federal Way (253) 946-**** Gig Harbor (253) 857-**** Renton/Maple Valley (425) 226-**** Olympia/Lacey (360) 352-**** Puyallup/Sumner (253) 841-**** Seattle (206) 244-**** Tacoma (253) 573-**** Why was this complaint, just now filed after 9 years? Let me explain: My mother was seriously ill with cancer during this time period & did not have the energy nor time to fight or challenge this plumbing problem. Eventually leading to costly water damages overlooked by an incompetent technician of Pat's Plumbing. Carol J. Schrader passed away in July of 2012 with this unresolved complaint against Pat's Plumbing. However, it’s obviously too late to resolve this now, but not too late to warn others about avoiding the costly mistake of working with an incompetent plumbing service with poor workmanship. Pat's Plumbing contract/receipt was just recently discovered this July of 2015 together with her homeowners insurance claim for water damages attributed to Pat's Plumbing from not thoroughly inspecting the water lines to prevent further damage. I hope this complaint prevents other homeowners, especially women and senior citizens from experiencing a costly, yet avoidable frustrating lesson by not doing hiring Pat's Plumbing. Hopefully, Linda Houser, the owner of Pat's Plumbing seriously reconsiders how she operates her business to be of service to the community, and especially the senior citizens. If you believe you have incurred damages to your property from Pat’s Plumbing. Simply click the direct link below to report damages or violations: https://secure.lni.wa.gov/verify/Detail.aspx?UBI=60139****&LIC=PATSPI*083N5&SAW= Remember, there is a 2 year statute of limitations for filing a claim for damages against any licensed contractor in the State of Washington.
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ID
#666779 Review #666779 is a subjective opinion of poster.
Location
Auburn, Washington
Cons
  • Poor workmanship overpriced sales gimmicks
Reason of review
Bad quality
Loss
$5300
Preferred solution
Let the company propose a solution
New Reviewer

Pat's Plumbing

I am not pissed but just to spread the word. My tub wouldn't drain I called Pat's plumbing the estimate charge is waived if they do the job so I went with them do not be fooled by this. They did show up and the young guy was nice however it cost $266.00 for him to just dig the top of the septic to tell me he was 99 percent sure it was my drain field don't tell me they care about the customer I called PU septic to buy some time they pumped it for $225.00 and said they could have done everything. So glad I learned about Pat's plumbing before I have to do the big job. Remember start with the PU septic not the plumber.
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ID
#336950 Review #336950 is a subjective opinion of poster.
Location
East Lansing, Michigan

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