Pathway Patient Advocates
Pathway Patient Advocates Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pathway Patient Advocates has a 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied, recent recommendations say Do not hire. Reviews cite poor customer service, limited service diversity, and a high price level.
Positive Feedback
The initial consultation appeared thorough and presented a clear plan, which influenced the hiring decision and is noted in Pathway Patient Advocates reviews.
Negative Feedback / Risk Areas
- Broken promises and missed deadlines leading to emotional distress.
- Poor communication and abrupt client interactions, with follow-ups required to get deliverables.
- Billing issues, refusal of refunds, and unexpected invoices outside agreed scope.
Key Takeaways for Future Customers
- Check Pathway Patient Advocates customer complaints and ask for documented timelines before paying.
- Confirm scope in writing to avoid surprise invoices and clarify refund policies.
- Verify responsiveness on customer service and coordination for time-sensitive needs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pathway Patient Advocates has a 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied, recent recommendations say Do not hire. Reviews cite poor customer service, limited service diversity, and a high price level.
Positive Feedback
The initial consultation appeared thorough and presented a clear plan, which influenced the hiring decision and is noted in Pathway Patient Advocates reviews.
Negative Feedback / Risk Areas
- Broken promises and missed deadlines leading to emotional distress.
- Poor communication and abrupt client interactions, with follow-ups required to get deliverables.
- Billing issues, refusal of refunds, and unexpected invoices outside agreed scope.
Key Takeaways for Future Customers
- Check Pathway Patient Advocates customer complaints and ask for documented timelines before paying.
- Confirm scope in writing to avoid surprise invoices and clarify refund policies.
- Verify responsiveness on customer service and coordination for time-sensitive needs.
Turn one complaint into a collective action
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Broken Promises, Missed Deadlines and Emotional Distress
- - Consultation $400; roadmap for Mayo Clinic/LTD.
- - Total paid $1,248; promises unkept; refund refused.
- - April 4 promises not kept; no communication.
We hired Pathway Patient Advocates (PPA) and Dr. Borrelli after an initial consultation that cost $400a session that seemed thorough and promising.
They laid out a polished, detailed, time-sensitive roadmap for coordinating with the Mayo Clinic and supporting a long-term disability (LTD) claim. The consultation was full of confident assurances, timelines, and actionable next steps that gave us hopeand led us to pay an additional $849 for services they assured us would be delivered.
In total, we spent $1,248. In return, we got broken promises, missed deadlines, and emotional distress.
Despite being told time sensitive work would begin immediately following our April 4 meeting, none of the agreed-upon actions were completed, and we received no communication. Then, on April 11, we were sent an invoice for additional feesthis time for reviewing FMLA documentation and related correspondence.
However, the FMLA process had already been completed and was outside the scope of our agreement.
Mayo Clinic, time sensitive, coordination never occurred, even after we granted full portal access and walked them through the steps. LTD, time sensitive, support and strategy materials were never provided. Two summary documents they claimed were completed on April 4 were not delivered until late in the evening on April 18after our emotionally upsetting calland only following multiple follow-ups. Even then, the documents were incomplete, inaccurate, and clearly thrown together in haste.
They did not reflect the preparation or detail that had been promised.
Worse still, that April 18 follow-up call, meant to address our concerns, turned deeply distressing. We were interrupted, dismissed, and abruptly disconnectedthen told we would be billed for the call.
Despite clear, documented evidence of these failures, PPA has refused to issue a refund or take responsibility. We paid a significant sum for help during an extremely vulnerable time. Instead, we were treated like a transaction.
If you're considering PPA or Dr.
Borrelli: proceed with extreme caution.
Their polished presentation masks a complete lack of follow-through, accountability, or compassion. This experience only added to our stress and left us scrambling to do the very work we had entrusted to them.
User's recommendation: Do not hire
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