
Paternity USA
Paternity USA Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paternity USA has 2.8 star rating based on 3 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Cheap, Great value and results very accurate.
Cons: Honestly none, Service.Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Paternity USA has 2.8 star rating based on 3 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Cheap, Great value and results very accurate.
Cons: Honestly none, Service.Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
PaternityUSA is a GREAT company!!!
I am actually more than just satisfied with PaternityUSA; it’s the best choice I could have made!
This is going to be long, but take a minute to hear me out. It is important.
I found myself in a situation I never thought I would be in - needing a paternity test.
I did my research and although I know 3 people, family members and close friends, that have used PaternityUSA in the past (yes, they’ve apparently been around that long), I almost made the decision to go with another company based on a few recent online reviews that are very similar to each other by the way. I further read these reviews, and taking them in their entirety, they don’t seem to even make real logical sense of a buying situation that would really happen. I decided to call them and see what they were about.
They answered, which is the first big plus in my book. I had a great conversation with a member of the staff, and they explained that it was a fake review.
So, I felt comfortable with them, and I went ahead and ordered.
BEST DECISION. Had my kit right away, sent it back ASAP and got results in 2 days. Accurate and reliable just like they say.
I had told them that After I got my result and my case was complete, that I myself would become an advocate per se, in hopes of preventing this from happening to someone else.
Anyways, I mentioned that I had come across some negative reviews online. The review was on one of these third party sites with a person who claims to have paid over $600.00 for a sibling test???
But their sibling tests are $135.00. Hence my point. Don’t believe everything you read unless it is a verified-purchase review system.
I know this isn’t a news flash but SO many online reviews are fake. In talking with a manager, I found out that PaternityUSA actually has a company in place that emails their real clients and requests reviews.
When someone decides to participate in a review, the review is posted right to their site www.paternityusa.com. It is a verified purchaser review received through a third party company that is automatically posted.
Now here is the interesting thing to consider. Other sites’ online reviews have absolutely no verification or fact-checks and are often either filled with exaggeration or completely false allegations. There is no evidence to support a purchase or that the reviewer was an actual customer and no absolutely no due diligence on the part of the review site.
These sites are actually BUSINESSES that make their money by people and companies trying to get bad (and often fake) reviews removed.
In fact, look online at the reviews on these review sites themselves. You can plainly see that some of them are simply extortion companies where “someone” posts something atrocious about a company or a person and then they can pay or sue the website to remove it?! What a racket!
Truth be told, there are countless horror stories online about these types of review sites and reviews made by competing businesses, former employees, vendors and yes sometimes customers that review several times with several different stories on several review platforms.
The best advice I have is only read reviews that say “verified” and talk to the company yourself. Form your own opinion.
Don’t just see that a couple of people, whomever they may be again former employees, competitors, etc, said some derogatory things and let that erase ALL of the GREAT reviews from verified purchasers. When you take a DNA test, you have a very serious question you need answered and in my opinion, that buying decision shouldn’t be left to anyone’s words on the internet. Make calls or send emails and do your homework. If you want to find out if someone is really in your family, isn’t it worth the time since you could make or break family ties for generations to come?
This process is so important – not only to you but to your whole family for years and years. Be sure you make an educated choice.
Best of luck to all of you out there that may be where I was.
PaternityUSA was the best option for me so check them out. They may be for you, too!
- Great value and results very accurate
- Cheap
- Honestly none
Owner is a crook?
I had a similar experience when there was a slight issue ordering a sibling DNA test. I wanted to test DNA with my half sibling and did not want to use a cheap test from Walgreens or CVS.
When my sibling test did not arrive I had to call and was subject to an endless phone tag until finally being able to reach the owner. I had the displeasure of speaking with this person who was haughty and childish once he became belligerent. He calls himself Ed Leon but his real name is Porfirio Leon. Looks like he has a criminal history and has been the subject of civil actions as well.
I just wanted the sibling test but he insisted the DNA kit had been sent out already. He fabricated the same lies that another person complained about over 5 years ago, that it was not up to him but the company owner named Steve, and then brought up a family emergency. I don't know why he would lie about such things, as it had nothing to do with the issue regarding my DNA test, other than to enjoy deceiving people and being manipulative. Eventually he agreed to look into the missing sibling test.
I waited another week but was told they were looking into the DNA lab for the test. It's been months since I ordered the test for my sibling and myself but I gave up because I don't want to deal with this person anymore
- Cheap
- Service
Owner is a crook?
I had a similar experience when there was an issue ordering a sibling DNA test. I wanted to test DNA with my half sibling and did not want to use a cheap test from Walgreens or CVS.
When my sibling test did not arrive I had to call and was subject to an endless phone tag until finally being able to reach the owner. I had the displeasure of speaking with this person who was haughty and childish once he became belligerent. He calls himself Ed Leon but his real name is Porfirio Leon. Looks like he has a criminal history and has been the subject of civil actions as well.
I just wanted the sibling test but he insisted the DNA kit had been sent out already. He fabricated the same lies that another person complained about over 5 years ago, that it was not up to him but the company owner named Steve, and then brought up a family emergency. I don't know why he would lie about such things, as it had nothing to do with the issue regarding my DNA test, other than to enjoy deceiving people and being manipulative. Eventually he agreed to look into the missing sibling test.
I waited another 2 weeks but was told they were looking into the DNA lab for the test. It's been months since I ordered the test for my sibling and myself but I gave up because I don't want to deal with this person anymore
Paternity-Usa quoted one price; owner yelled when asked to honor price and refused to perform test.
On September 8, 2010, I ordered a collection kit from Paternity-USA . The cost was $150. When I was unable to obtain a buccal swab from my aunt I called Paternity-USA and explained the situation. I was told that it would cost another $125. I was unable to pay this amount and explained that I would call back when I was able to pay it.
I called back in a couple of days and spoke with Ed Leon. I asked his advice as to what type of sample I should send. He explained that a hair sample would be the best option. He went on to give me the percentages of results from a toothbrush, etc. and that they had a 100% success rate when testing hair. He explained that I should obtain the hair from a hairbrush and gather several in order to have the greater possibility that one of the samples would contain DNA. I sent these samples and waited for my results. I understood that the results would be posted in 3-5 days.
I called Paternity-USA on the fifth day to ensure that the results would be posted on the website that day. I spoke with Maura and she told me that the lab was unable to obtain suitable DNA from the sample that I sent, and that I could send another sample. When I inquired as to the cost, Maura asked me to hold. She then came back on the phone and informed me that her manager had approved the test for $100, since I had had problems with the first sample. I paid the amount with a credit card.
On the following Monday, Maura called me and was unable to reach me. She then the home phone number and reached my husband. Without even confirming his identity by using the order number, etc. , she discussed the case with him. She explained that she had quoted me the wrong price and that I would need to pay an additional $100 for the sample t o be processed.
He informed her that it was a verbal agreement and that they should uphold their end of the bargain. He asked to speak to her supervisor but she explained that he would be out of the office for several days due to a family crisis. Needless to say, my family was having a crisis as well and my husband demanded that he give us a call regardless of his location.
We didn't receive a call from Ed that evening, so I called the company the next day. The call was answered by Ed. This led me to believe that perhaps it was untrue that he would be out of the office for several days.
When I began to tell him the situation he interrupted and said rudely, "Yeah, I know who you are. Let me tell you what happened. We had another customer that was sending a second sample since they couldn't obtain a buccal swab. I thought that was who she was asking about and approved the $100 payment . It's usually $125, but we usually give it to them for $100." (I was required to pay the full $125, even though I explained that it would take me a couple of days to get it. I was never offered the option of paying only $100).
He then said that he had misquoted the price and that the lab work wouldn't be done until I paid the remaining $100.
I replied that it was an error on their part and that they should still honor the price that I had paid.
He became irate and said that he was in the business to make money for the company and I would just have to pay it. He yelled that if I didn't want to pay the additional $100 that he would refund the $100 that I already paid. This, obviously, is not a reasonable course of action for me since I would then have to start over with another company and pay t he standard fee in addition to the higher cost for using a non-standard sample.
He told me that it wasn't his problem and that I had to pay it if I wanted the sample tested.. When I challenged whether or not they were a reputable company he kept saying that he processed over 3000 orders a month and that they were a reputable company and this was their policy.
During this conversation, he was extremely unprofessional and condescending. I explained that I had already paid $25 to send the sample. He said they had called me and were unable to get me, and that I should've know because I had called twenty times the previous day and that they had already told me what was required. I explained that they called my husband and spoke to him. He then responded that he didn't know why they even explained this to my husband. I agreed, since the privacy policy clearly states " we only speak with the person who actually purchased the test, and never with the other party unless we received an authorization in writing."
He said, "Good luck proving that" in regard to the fact that he had spoken with my husband. I told him that we had the telephone bill that would prove it, as well as a voicemail message from Maura that specified that the call was in regards to the DNA test.
Throughout the conversation he yelled at me in a very unprofessional manner. I was astounded and disgusted that someone that I had trusted with something as important as a DNA test would behave in such a way. I admit to raising my voice in response. This is such an emotionally charged situation already, and to have someone that basically holds the truth to my parentage in their hand yell at me was extremely difficult to handle.
Ed then told me that he had already explained the situation and that I and my "police husband" could just deal with it.
When I asked for his name he initially gave me his first and last name. I asked him to spell his last name and he began yelling again, saying that he didn't have to provide that information. I then asked for the name of the person that was in charge of the company, and he said that he was the only person I needed to talk to, that he had the last say in this situation. When I asked for his position he identified himself as the sales manager. I later found out that he is actually the owner of Paternity-USA . I continued to ask for his last name and he continued to yell at me that he didn't have to give it to me. The conversation ended abruptly, leaving me shaken and believing that I had no recourse.
I called customer service at GTL and spoke to Cindy, and explained the situation. She was very considerate and sympathetic and, after putting me on hold, assured me that GTL was going to charge back Paternity USA for the balance, and that my sample would be processed
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You sound like someone who works for the company, going to such great lengths to defend EVERY angle...suspicious...
The first posting has no story, just raves about the company which I find entirely insincere, for someone who needed a paternity test. Anyone who is seeking DNA evidence of a familial connection, would have written about their own personal experience.
I tied them too, and honestly took the time to do this because they did such a great job, and don not deserve FAKE NEWS. They did a great job! That other thing was an obvious fake, they don't have tests that sell for that much.
GREAT JOB!! Thanks!!!
These types of false reviews really hurt the consumer when a competitor can trash someone without recourse. Thanks for taking the time to help. My test went without a hitch too.
How do you know someone's review is 'false'?