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Verified Reviewer
New Reviewer

Fradulent transaction

Someone has used my Gift card to purchase make up without my permission and would like to receive a refund on my card. I have the transaction, date & time from the Gift card company. Someone please contact me ASAP to get this resolved.
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ID
#3810626 Review #3810626 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Loss
$495
Preferred solution
Full refund

Shipping to wrong address

Customer service person was rude and unprofessional. Incredibly incompetent, unable to resolve issues.
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ID
#3800116 Review #3800116 is a subjective opinion of poster.
Location
Glendale, California
New Reviewer

Missed items

I was I did not receive the free gift items of 2 of the heart shaped items. I received a package that contained one heart shaped lip gloss and a mini beautiful stranger lipstick. I would overlook that I didn't receive TWO heart shapped items EXCEPT YOU CHARGED ME FOR...
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ID
#3680890 Review #3680890 is a subjective opinion of poster.
Loss
$29
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Order issue and very bad customer service

Update by user Jul 27, 2022

No one has contacted me about this from PMG.

Original review posted by user Jun 15, 2022
I am done being a customer of PMG- not because of the products, but because of repeatedly bad customer service - ignoring my questions, not responding at all, refusing to help me with a resolution that is fair to me. I even spoke on the phone with someone at corporate last week who promised to help me, but I have still not been contacted nor has my issue been resolved. Order number was 143****.

User's recommendation: Find another makeup line - this company does NOT have your back if there’s an issue.

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ID
#3674736 Review #3674736 is a subjective opinion of poster.
Loss
$35
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Order issue and very bad customer service

This has been an ongoing issue. I spoke to someone on the phone last week who promised to help me but I have still heard from no one and my issue is unresolved. I am done being a PMG customer- not because of the products, but because of repeatedly bad customer service experiences, and because the situation is VERY unfair to me. Returning my most recent order and will never order again.

User's recommendation: Find another product line because this company does not have your back.

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ID
#3674721 Review #3674721 is a subjective opinion of poster.
Location
Madison, Wisconsin

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