PastBook
PastBook Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PastBook has 2.1 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Big calendar to write in dates, Convenient, Good idea.
Cons: Not delivered, It does not come as ordered, Not what i thought i was paying for.Recent recommendations regarding this business are as follows: "Dont use it. It will not come with your deletions made", "Don’t order a pastbook", "Foreign company Fraudsters: AVOID", "I have loved all the previous Pastbooks, I just want this issue rectified. I will still want to order the future books.", "Not".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PastBook has 2.1 star rating based on 10 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Big calendar to write in dates, Convenient, Good idea.
Cons: Not delivered, It does not come as ordered, Not what i thought i was paying for.Recent recommendations regarding this business are as follows: "Dont use it. It will not come with your deletions made", "Don’t order a pastbook", "Foreign company Fraudsters: AVOID", "I have loved all the previous Pastbooks, I just want this issue rectified. I will still want to order the future books.", "Not".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Top PastBook Reviews
"Book was delivered today damaged."
My Pastbook was delivered today damaged. Please get back in touch with me on how to get this rectified.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was dissatisfied with the PastBook I received
I had purposely left the front of the cover blank. When I received it it had the same cover that was sent to me that I deleted. I would not have put that picture on the cover in a million years
- Has a historical presentation of events
- It does not come as ordered
Preferred solution: Full refund
User's recommendation: Dont use it. It will not come with your deletions made
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You have been reported to the FTC
Ordered a photo book from Pastbook on Dec. 31, 2022.
Weeks later I got a notification saying the item was being returned due to "insufficient address". I communicated with the company who asked me to confirm my address. Confirmed, they had the correct address, so it's a mystery why they said "insufficient". On Jan 17, I requested a refund.
The agent refused, saying it's too late for a refund but promised to re-send it. I declined that offer and insisted on a refund. On Jan 20, after no reply, I requested confirmation of refund. No reply.
On Jan 22 I requested refund for 3rd time. No reply. On Jan 26 I got a note from their - ready for this? - "Customer Happiness Team" saying, "As your order has been already printed, we could not provide refund", and promising to resend it.
On Jan 31st I spoke with "Syed" and requested the name and contact information for the CEO. Syed stonewalled me from 6:39 pm to 7:32 pm, nearly an hour refusing to give me any contact info, repeatedly asking me to confirm my address (which had already been confirmed more than once before), apologizing for the delay, and promising to resend the item "once we've received it back". On that day I sourced the CEO's name ( Wouten Staatsen) and
attempted to contact him, to no avail. I still have received no further notifications that the item is even being shipped.
I believe this item was never shipped at all.
There was never any confusion about my mailing address.
It appears this is a foreign company with zero accountability, and they have simply stolen from me. Without question all their 5 star reviews are bogus as I'm sure many people have had this same experience.
- Not delivered
- Steal
Preferred solution: Sanctions, fines, and federal oversight of their illicit practices scamming customers.
User's recommendation: Foreign company Fraudsters: AVOID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
The PastBook was not how I edited it
My complaint is that the very front cover was of my sons exwife with him and me and my husband.
I told the rep who I spoke to that not in a million years would I have approved that photo
My sons exwife left him and my grandson 3 months after my grandson was born and without any notice went back to China
Why in a million years would I ever have her photo on the front cover of my pastbook
I can be reached at 219 575 **** if anyone wants to make this right
User's recommendation: Don’t order a pastbook
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not all dates on calendar
Not all dates on December portion on calendar otherwise it's a great calendar. This is my second year to purchase.
- Big calendar to write in dates
Preferred solution: New calendar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: My 2023 Pastbook has no comments printed on pages.
Company fixed the issue and I have been provided with apology. I called a number that I had and talked to a Pastbook representative about the missing captions.
They looked back at my original order and they saw that my captions were on the order but they were deleted from my book somehow.
The fixed my order and I had a few captions that I missed so I was allowed to type those few captions and they reordered my Pastbook, free of charge. So I was satisfied with the new order.
There are no comments printed on the pages of my book. I have been getting the pastbook since 2012 and all have the comments printed on bottoms of pages.
- Photos books for family as a memory of family times
Preferred solution: Another Pastbook with the captions under the pictures
User's recommendation: I have loved all the previous Pastbooks, I just want this issue rectified. I will still want to order the future books.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unsatisfactory resolution to my complaint
The wrong size of book was delivered. When I complained, I was told that they have to charge me $20 for the new book.
I have ordered multiple books for multiple years. This solution is unacceptable.
Preferred solution: A new book with no other charges
Humble, Texas
Why was my book skinny
I don not know why my. Book this time cost more and is a lot less pages.
Not sure why! The work is great like my other books except, a lot less pages. Judy Gross 281-236-**** Text or e-mail Hairtwin @***.com.
P.S. What are you going to do about the problem?
Augusta, Kansas
Problems
It wouldnt load the last of the pictures from Dec. I ask someone to call me but it never happened. Not very happy
User's recommendation: Not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not ordered photos in book
I order a lot of books from you the last one came with a lot of photos I did not order There are about 30 pictures I did not order and I checked my order
- Good usually
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No book
I have ordered my book in October from email
nixter670@***.com.
I havent had a tracking order or communication.
Every year I purchase a book.
Do I need to contact PayPal to get a refund?
Nikki
- Great books
- Not delivered
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
He pagado por el albun , pero no me llega
normalmente llegua una informacion del pedido realizado y el tiempo de recibirlo y yo no tengo nada
Cuanto tarde en llegar el albun???No tengo notocias suyas y me preocupa el dinero que he pagado, les agradeceria que me tuvieran informada acerca de pedido realizado hace unas semanas, Mi nombre es lourdes MORAL Diaz y mi direcccion es calle Aviacion nº 11 sw Roaquetas de Mar/ Almeria Spain con codigo postal 04740
- Me gusta la idea
- Sin informacion
Preferred solution: Price reduction
User's recommendation: HASTA QUE NO ME LLGUE NO LO PUEDO JUZGAR
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unhappy Customer
Received my first book today.
Feel Completely ripped off!
13 pages of pics ?
11 pages blank?
Why are pics different sizes and book not filled up?
- Convenient
- Good idea
- Not what i thought i was paying for
Preferred solution: New book at no cost
User's recommendation: Be careful,it has you work too fast to put a book together and now I have received a rip off of a book
Los Gatos, California
The book I ordered this year “My 2022 on Facebook” is broken
Book is falling apart. Actually I contacted requested before.
You mentioned to send the book. Yes I wanted do that but my friend passed away recently, I wanted to show her the book
Maybe waited too long, Now I would like to send the book to you.
Please lets me know exact address where to send ?
Anything more?
Such a special Album my 80 year old Birthday in it. Hoping to ge new one
Teiko Smith
20 East Main Street #33, Los Gatos California 95030.
Email: teiko@***.com
Cell: 408-930-****
Harleysville, Pennsylvania
Book was delivered today damaged.
My Pastbook was delivered today damaged.
Please get back in touch with me on how to get this rectified.
San Rafael, California
My two new pastbooks were darker on the bottom of the page. The company refused to accommodate me in any way. This problem must occur frequently.
Why should I expand on my comments. Pastbook wont do anything.
Their company has a defective product.
They have a nerve calling their support a Customer Happiness Team. Dont waste your money.
User's recommendation: Don’t!
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