Passportsandvisas

1) I was supposed to leave today, but still don't have my passport

2) They had a deadline of last week and told me that they would meet it

3) I learned that they sat on my application for 1 week before submitting to the consulate for my visa.

4) No one bothered to contact me to tell me that my order was delayed

5) I tried for two hours straight to call someone on Friday, during their business hours. Their phone system kept hanging up on me. When I reached someone on Saturday, they said that they were short-staffed, and that's what the phone system does when they are short-staffed - it hangs up on people. Seriously - this is how you care about customer service?

6) They said that a manager would call me first thing on Monday morning to explain what had happened and when I'll get my passport. So far, no call.

7) I've left multiple voicemails for different people, and have emailed 2 different email addresses - still no response yet.

8) Their website has a "live chat" button, but it doesn't work. It goes to a login page for livechat.com, like passportsandvisas.com used to have an account with them but now don't

Completely ridiculous customer service. DO NOT USE THEM!

It was difficult to even give this company a one star. It is a complete scam.

My boss was going on a last minute trip to China and in order to secure his visa on time, we decided to use this service. They demanded we pay expedited fees up front (which we did) and assured us that they would have the passport and visa back the day before the trip was scheduled. They received the correct documents on time, but did not submit them to the Embassy until 5 DAYS LATER. Reminder: they charged us the expedited fees!

Our office consistently made attempts to follow up with their staff members (it was Juan from the Atlanta office and his supervisor Francessca). On the day we were supposed to receive the passport, Juan hung up the phone twice while we checked on the status. We attempted to call other offices and were completely disregarded.

Here is where we currently stand, 5 days after the visa was supposed to arrive: no visa, no passport. Obviously, we had to cancel the entire trip. This includes a non-refundable flight and hotel reservations. And no refund offered by Passports and Visas (hardly surprising, seeing as we still cannot get in touch with them!)

Long story short - this service is a complete scam. They will take your money and disappear. At this point, we just want the passport back. Please do yourself a favor and just handle a passport renewal or visa application yourself.

DO NOT TRUST this company. They don't respond to any requests.

The phone lines are a joke, it counts down the number you are in the queue and when it gets to your turn, the system hangs up on you. I have written multiple emails to Barbara Sosa asking for an update with ZERO response.

They never sent me the postage paid Fed Ex number so I had to pay for it again, so now I've got to fight for a refund. BEWARE of this service!

After paying the initial $240 i was called and told that the co needed a blank money order for $190 so they can take it to the Cuban embassy. The company was having issues and i would get my money back as a credit in my credit card.

I got a phone call today from another company named Cuba Travel. The lady told me that Passport and Visas use them as the Cuban Visa contact. They have received my Cuba Visa and had no way of contacting Passports and Visas because the phones are hanged up when you get your turn. This is a watning.

Do not use them as they r a mess snd you will not get any services.

Ive been calling all day and cant get to talk to anyone. Even Philip thats out of Miami and i was told he is the owner doent respond.

1) I paid 440.00 for a change of name passport and a visa name change with a turn around of 10-12 days - DID NOT HAPPEN

2) Only when I got the Dept. of State involved, did I EVER receive a reply to the multitude of calls and emails that were never returned.

3) They only processed my passport which they did not send over until AFTER a month had already gone by.

4) They did not process the Visa either - 1) because they sat on their bums and did NOTHING and then 2) when I finally did get a response, I told them to forget the Visa and give me a refund for that WHICH I STILL HAVE NOT RECEIVED ALONG WITH NO RESPONSE. I also told them I wanted ALL of my documents that I had sent them.

5) When I finally sent back my passport, I did NOT receive my other documents that I sent to them and requested back.

Still waiting on any response back from them about refund...CRICKETS!!!!

Passports and Visas advertise that they can expedite visa service. In my case (one of the worst experiences I have ever had) not only they failed to issue me the visa on time (which resulted in canceling a non-refundable ticket as well as my hotel reservations) they also misled me, they stopped answering the phone after their colossal failure, they were rude and unprofessional and only after my attorney wrote their Managing Director a letter they returned my passport.

It took them 4 days to submit my docs for the visa and in the meantime they were assuring me that the visa will be issued on time.

NEVER EVER use their services.

Needed a visa. Paid several hundred dollars to expedite it.

Tried to follow up with the process, but no one picked up the phone.

Or when they did they put me on hold for forever.

Long story short . Passport came too late had to cancel my trip and everything that was part of it.

There was never an explanation to why they didn't keep their word and expedite the matter.

Rude and very unhelpful after I finally talked to somebody.

At some point they said we don't know where your passport is. Meaning what stage it is in or even maybe lost it?

This comment was unbelievable.

When you ask for so much money to provide a service I expect you to provide that service to me. How dare they ask for such an enormous amount of money and not do anything.

Since I was willing to pay this amount it means that it was extremely urgent to me to have that visa on time.

Business was lit because of this. Who will reimburse me ?

Very frustrating experience.

Liz C

Terrible service. It is a scam.

They make it look like you are actually renewing your passport. They hide the language that they are a service. Then when you realize it too late, they charge you $50 to cancel within 24 hours, which is all they give you to cancel, even on the weekends when they are closed.. Do not use this service.

Do not be taken in by them. They do not respond to emails or return phone calls. I just need to renew my pass port. I thought I was on the government site.

But I was taken in by theirs. I realized within ten minutes of my submission that it was a service. I called to cancel, but no one was in as it was a Saturday. I immediately sent two emails.

When I finally reached someone, I was told that I could only speak to my account manager, a person who did not respond to my emails or phone calls. A week later, I finally got an answer that my refund was "in process" and would take 7-14 business days. Really? It only took one day to charge me.

And there is a $50 cancelation fee. On a $139 charge. Thirty-six percent? Isn't there a law against that?

Avoid my mistake! Stay away from this company!

I WAS GOING ON TO CANCUN. NEEDED PASSPORT IN 7-10 days.

Called on Friday evening. I understood it would be 279.00 for 2 people. It was 279.00 for one and then 309.00 for the other. Plus, government, and post office fees.

Total cost, (WHICH THEY DONT TELL U) is 504.00 for one person!!!

Also, they are closed on the weekend!!! When I went to post office on Saturday. I had all my paper work, but they were in such a hurry on Friday to get my money. They did not give me an address to ship it to.

So, I did not get it off until Monday afternoon! The Baton Rouge, Louisiana Post office said it was a SCAM.

I could have gotten this done in New Orleans, La. In 3 hours, they would have handed me the passport, and half the cost

This company attempted to assist my son in renewing his passport. They were very quick to take his money and not provide any service.

When he tried to schedule an appointment, the guy was on vacation. The nearest other office was in New York - 6 hours away. They failed to advise him that he had other simple ways to renew his passport. When I called to get a refund, I was advised to call the California office and speak to Mike Cordoba.

He was very rude and hung up on me. He stated absolutely no refunds after 24 hours even if no service was provided.

Passportsandvisas.com, an online service that does rush passport processing, has given me the run around for nearly 4 months. The company failed to process my passport within the promised time, then can't seem to mail my partial refund check. After numerous calls and emails, the owner in Dec. said the check was on it...s way. Today, 2 phone numbers---a VM (only) cell and a land line are out of service, leaving only the toll free ordering number. Online reviews posted on CitySearch are scary at best.

The front line staff in the toll free processing center try to help and are reasonable (though one of them was rude to me today and hung up). The staff have no authority, though, to issue refund checks, "only the owner can do that," they tell me each time. And then the owner hides behind voice mail and difficult to obtain phone numbers. The owner puts the staff in a tough spot and the customer in an even tougher spot.

There are many express passport services on the web who promise to get your passport done in as little as 24 hours. The process involves the same procedure as getting one on your own, except that you mail the contents of a sealed envelope to the passport service, who should get to you in a lot shorter time than the normal way. The government office is very familiar with allowing you to take the sealed envelope and other materials to get this done.

Of all the different agencies I had to choose from, I was unlucky enough to have chosen www.passportsandvisas.com The final step, after you have paid for the service online and gone to the appropriate government center to have the materials sealed, is to mail it to them. To do this, you need to call the service and they will give you the address for your area.

Herein lies the problem: when you call, they don't answer. The first day we called and we got a "mailbox is full" message. The next day, a Friday, we call and get a message that they will call me on the next business day which would be the following Monday. That means from the time I've paid the fee and done all of the work of going to the office (with my ex-wife no less!) to get a passport for our son, the only thing holding me back is a lousy address. I sent e-mails to the order tracking address and no response.

Having to wait until Monday is already four days longer than I expected. I expected to just call and get an address. The problem is my vacation is coming up and our son needs to travel with me. Now Monday has come and gone and (guess what?) no phone call.

I tried to call other services, but they say that the release form inside the sealed envelope identifies www.passportsandvisas.com as the only agency able to handle the documents.

Keep in mind: I have been fighting a four year court battle to get my ex-wife to agree to letting our son travel overseas. She finally agrees, yet every day that goes by that my son doesn't have a passport is another day lost.

BTW, I have confirmed that www.passportsandvisas.com has received the money from my credit card.