New Reviewer

Did everything they said they would

Excellent communication from Adria G., my case manager. She eased my anxiety about getting my passport on time with her timely and thorough emails. Worth every penny!
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ID
#1806259 Review #1806259 is a subjective opinion of poster.
Service
Passport Nation Passport Service
Pros
  • Communication
  • Speed of service
Cons
  • Little pricey
New Reviewer

Got my passport so fast with Passport Nation

I was in a bind and needed to get a passport renewed in time for a very expensive trip I had booked. The trip was non refundable, so I really needed a way to get my passport renewed and back to me fast. I looked online and found PassportNation.com and order the renewal service. They provided me with very easy to follow directions and a prepaid FEDEX shipping label. After following the direction they sent me by email. I sent all the required items by FEDEX overnight. I did everything perfect and got my passport back in 3 days. This really is on of the best service ever if you need a passport done fast.
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ID
#1271618 Review #1271618 is a subjective opinion of poster.
Location
Miami Springs, Florida
Service
Passport Nation Passport Service
Pros
  • Speed of service
Reason of review
Good customer service

Passport Nation Inc. - watch out for LONGER time of processing your passport

I started the 'speedy' passport process in November 2014 and have not received my passport as of January 28 2015. Granted, there were some issues with form and paperwork need to be updated, the 'real' process started on January 9th, 2015, and for 19 days, FastLane has not yet inform me via e-mail nor on call to take care of business. NO PASSPORT still. Company already charged my credit card in December 2014 and have not taking active role of doing the agreed business. I do NOT think this 'Fast Lane Services' as it said!! David W from Reno NV
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ID
#587873 Review #587873 is a subjective opinion of poster.
Location
Reno, Nevada
Cons
  • Services not uphold its promissed
Reason of review
Poor customer service
Loss
$270
Preferred solution
Let the company propose a solution

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