Passport Music Software Reviews

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service right adress adress supportzendeskcom exist anymoreand payed euro nothingplease answer site bankrupt musician software
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Ive been using ENCIORE forever. I get help within 1 day, sometimes repeatedly trying to track down a problem that was the fault of a 3rd party converter and giving suggestions for improvement on slurs Try email to Jennifer at support@***.zendesk.com
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ID
#2432394 Review #2432394 is a subjective opinion of poster.

Phone

609-456-**** – sales 215-261-**** – tech support lkjhkjh hjlkjh jlkjh
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ID
#1541210 Review #1541210 is a subjective opinion of poster.
Location
Belton, Texas
New Reviewer

No customer service

tried for 6 months to get someone to answer me. no response. and this from a customer of 20+ years. so sad.
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ID
#1441840 Review #1441840 is a subjective opinion of poster.
Location
Princeton, New Jersey
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

After sales service

How is it possible that since I sent a message on May the 6th to Passport (on the right adress: support@***.zendesk.com) and a reminder on May the 19th , I hear completely nothing? It makes me think that Passport doesn't exist anymore?? And I fear the moment that once (f.e. after a re-installation) I can't re-installate my Encore and that I have payed 236 euro for nothing!! Please answer me, the contactperson in the Netherlands cannot help me. (What do you mean with 'More details is too short (minimum is 100 words)??? I repeat to get enough words (!): How is it possible that since I sent a message on May the 6th to Passport (on the right adress: support@***.zendesk.com) and a reminder on May the 19th , I hear completely nothing? It makes me think that Passport doesn't exist anymore?? And I fear the moment that once (f.e. after a re-installation) I can't re-installate my Encore and that I have payed 236 euro for nothing!! Please answer me, the contactperson in the Netherlands cannot help me.
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ID
#1264033 Review #1264033 is a subjective opinion of poster.
Product
Passport Music Software Encore Music Software
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Lack of support

I'm a registered user of the music notation software called Encore from Gvox. I've written more than six emails trough the site support area, as far as I know the only channel available, with no answer. For this reason I'm not able to use the program because after reinstalling the program freezes. They used to answer fast. It never took that long to have a solution. I'm a professional musician and all my scores were written with this software. For this reason I'm having a serious trouble with my work. Until now I was very satisfied with the program and its support. It seems that the company went bankrupt
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5 comments
#1530427

I also have not heard from either John Miller nor Richard Hotchkiss for years and have many open technical requests with absolutely no replies. I know one of them was fighting cancer as he told me that on the phone.

I can't remember which one. I suspect he has since passed away. Where that left the company is unknown. I wish Finale, Allegro, G7- http://www.finalemusic.com or Sibelius - http://www.sibelius.com would take it over and merge it with theirs.

As of this point we are all on our own as I fear the company is tied up in probate or other legal matters. It would be morally right for someone that is or was involved in the company to at least publicly announce what has happened and where Encore stands. They had a very nice easy to use software for novice and pros alike.

Too bad it is no longer an option for us. Brian

#1487508

How is it possible that since I sent a message on May the 6th to Passport (on the right adress: support@***.zendesk.com) and a reminder on May the 19th , I hear completely nothing? It makes me think that Passport doesn't exist anymore??

And I fear the moment that once (f.e. after a re-installation) I can't re-installate my Encore and have payed 236 euro for nothing!!

#1334051

Gvox no longer owns Encore Music Notation Software, Passport Music Software, LLC does. Passport Music Software offers complete technical support through our website, www.passportmusic.com. Please contact us through our support page and we would be happy to assist you.

Best,

Richard Hotchkiss

President

Passport Music Software, LLC

#1498783
@PissedConsumer1334051

I heard nothing till now!I repeat my question: why can't I get an answer? Do you still exist as a person (I see your name in very old messages of clients), as a bussiness? Please let me know!Why do you give a standard answer tot complainers instead of taking action after all my questions?Do you have control of your own support-office?Questions, questions...

#1530429
@PissedConsumer1334051

Richard, that was in 2013. I have heard nothing since 2015!

I also have not heard from John Miller for years and have many open technical requests with absolutely no replies. I know one of you was fighting cancer as I was told on the phone. I can't remember which one. I suspect he has since passed away.

Where that left the company is unknown. I wish Finale, Allegro, G7- http://www.finalemusic.com or Sibelius - http://www.sibelius.com would take it over and merge it with theirs. As of this point we are all on our own as I fear the company is tied up in probate or other legal matters. It would be morally right for someone that is or was involved in the company to at least publicly announce what has happened and where Encore stands.

They had a very nice easy to use software for novice and pros alike.

Too bad it is no longer an option for us. Brian

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ID
#1051784 Review #1051784 is a subjective opinion of poster.
Product
Passport Music Software Encore Music Software
Reason of review
Poor customer service
Loss
$279
Preferred solution
Let the company propose a solution

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