Passport Music Software
Passport Music Software Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Passport Music Software has a 3.7 star rating based on 2 customer reviews. Consumers are mostly neutral and rating distribution is 50/50. Reviewers value Billing Practices and product variety, but report issues with refunds, exchange policy, website and customer service.
Key Takeaways for Future Customers
- Check Passport Music Software reviews and support responsiveness before purchasing.
- Price level reported as low and product range is valued by users.
- Be aware of potential billing and refund policy concerns.
Negative Feedback / Risk Areas
- Repeated customer complaints about no response from customer service and support emails.
- Registration and reinstall issues causing loss of access to long-term files.
- Concerns about exchange, refund and cancellation policy and website reliability.
Positive Feedback
Users praise billing practices and diversity of products and note helpful responses in some cases for technical issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Passport Music Software has a 3.7 star rating based on 2 customer reviews. Consumers are mostly neutral and rating distribution is 50/50. Reviewers value Billing Practices and product variety, but report issues with refunds, exchange policy, website and customer service.
Key Takeaways for Future Customers
- Check Passport Music Software reviews and support responsiveness before purchasing.
- Price level reported as low and product range is valued by users.
- Be aware of potential billing and refund policy concerns.
Negative Feedback / Risk Areas
- Repeated customer complaints about no response from customer service and support emails.
- Registration and reinstall issues causing loss of access to long-term files.
- Concerns about exchange, refund and cancellation policy and website reliability.
Positive Feedback
Users praise billing practices and diversity of products and note helpful responses in some cases for technical issues.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Question unanswered
I have heard nothing from Passport, and efforts to contact them by other means have failed. I wopndere whether they are still in business.
I am not sure that anyone at Passport has read my query. I have heard nothing from anybody, which is extremely disappointing and so frustrating. Does Passport LLC still exist even?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRegistration problems
- - Encore 5.0.4.875 prompts for registration every time.
- - Longtime user with 40 years of .mus files; seeks a fix or ideas.
I am using Encore 5.0.4.875, and have had it for a couple of years or more. Every time I use it, I have to enter my Registration number anew.
Every time. I am getting really fed up and annoyed with this, and it needs to be sorted out soon.
The trouble is, all my files for the last 40 years have been .mus files, a so I am committed to be a life long adherent, more faithful than the program is beginning to deserve. Anybody with a bright idea?
Bad Reviews?
- - ENCIORE has been used for years.
- - Support responses within one day.
- - They trace third-party converter issues and offer slur handling tips.
Ive been using ENCIORE forever. I get help within 1 day, sometimes repeatedly trying to track down a problem that was the fault of a 3rd party converter and giving suggestions for improvement on slurs Try email to Jennifer at
support@***.zendesk.com
Belton, Texas
Phone
609-456-**** – sales
215-261-**** – tech support
lkjhkjh hjlkjh jlkjh
Princeton, New Jersey
No customer service
tried for 6 months to get someone to answer me. no response. and this from a customer of 20+ years.
so sad.
Preferred solution: Let the company propose a solution
After sales service
- - No reply from Passport support after May 6 and a May 19 reminder.
- - Worry about reinstalling Encore and paying 236 euros if help is unavailable.
How is it possible that since I sent a message on May the 6th to Passport (on the right adress: support@***.zendesk.com) and a reminder on May the 19th , I hear completely nothing? It makes me think that Passport doesn't exist anymore??
And I fear the moment that once (f.e. after a re-installation) I can't re-installate my Encore and that I have payed 236 euro for nothing!!
Please answer me, the contactperson in the Netherlands cannot help me.
(What do you mean with 'More details is too short (minimum is 100 words)??? I repeat to get enough words (!):
How is it possible that since I sent a message on May the 6th to Passport (on the right adress: support@***.zendesk.com) and a reminder on May the 19th , I hear completely nothing? It makes me think that Passport doesn't exist anymore??
And I fear the moment that once (f.e. after a re-installation) I can't re-installate my Encore and that I have payed 236 euro for nothing!!
Please answer me, the contactperson in the Netherlands cannot help me.
Preferred solution: Let the company propose a solution
Lack of support
- - Registered Encore user; I sent six support emails with no reply.
- - Reinstalling, the program freezes; I can't use it, and the company went bankrupt.
I'm a registered user of the music notation software called Encore from Gvox. I've written more than six emails trough the site support area, as far as I know the only channel available, with no answer.
For this reason I'm not able to use the program because after reinstalling the program freezes. They used to answer fast. It never took that long to have a solution. I'm a professional musician and all my scores were written with this software.
For this reason I'm having a serious trouble with my work.
Until now I was very satisfied with the program and its support. It seems that the company went bankrupt
Preferred solution: Let the company propose a solution
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I also have not heard from either John Miller nor Richard Hotchkiss for years and have many open technical requests with absolutely no replies. I know one of them was fighting cancer as he told me that on the phone.
I can't remember which one. I suspect he has since passed away. Where that left the company is unknown. I wish Finale, Allegro, G7- http://www.finalemusic.com or Sibelius - http://www.sibelius.com would take it over and merge it with theirs.
As of this point we are all on our own as I fear the company is tied up in probate or other legal matters. It would be morally right for someone that is or was involved in the company to at least publicly announce what has happened and where Encore stands. They had a very nice easy to use software for novice and pros alike.
Too bad it is no longer an option for us. Brian
How is it possible that since I sent a message on May the 6th to Passport (on the right adress: support@***.zendesk.com) and a reminder on May the 19th , I hear completely nothing? It makes me think that Passport doesn't exist anymore??
And I fear the moment that once (f.e. after a re-installation) I can't re-installate my Encore and have payed 236 euro for nothing!!
Gvox no longer owns Encore Music Notation Software, Passport Music Software, LLC does. Passport Music Software offers complete technical support through our website, www.passportmusic.com. Please contact us through our support page and we would be happy to assist you.
Best,
Richard Hotchkiss
President
Passport Music Software, LLC
I heard nothing till now!I repeat my question: why can't I get an answer? Do you still exist as a person (I see your name in very old messages of clients), as a bussiness? Please let me know!Why do you give a standard answer tot complainers instead of taking action after all my questions?Do you have control of your own support-office?Questions, questions...
Richard, that was in 2013. I have heard nothing since 2015!
I also have not heard from John Miller for years and have many open technical requests with absolutely no replies. I know one of you was fighting cancer as I was told on the phone. I can't remember which one. I suspect he has since passed away.
Where that left the company is unknown. I wish Finale, Allegro, G7- http://www.finalemusic.com or Sibelius - http://www.sibelius.com would take it over and merge it with theirs. As of this point we are all on our own as I fear the company is tied up in probate or other legal matters. It would be morally right for someone that is or was involved in the company to at least publicly announce what has happened and where Encore stands.
They had a very nice easy to use software for novice and pros alike.
Too bad it is no longer an option for us. Brian