Pass Functional Skills
Pass Functional Skills Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pass Functional Skills has a 1.0 star rating from 1 review and consumers are mostly dissatisfied. Recent advice: confirm reasonable adjustments with the provider and exam board in writing before the test.
Key Takeaways for Future Customers
- Confirm reader or other reasonable adjustments are submitted to the exam board and get written confirmation.
- Follow up shortly before the exam to avoid last-minute administration failures.
Negative Feedback / Risk Areas
- Failure to provide agreed reasonable adjustments led to missed exams.
- Poor administration and an unsatisfactory customer service response to reimbursement requests and customer complaints.
Positive Feedback
The company rearranged the exam date after the issue.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pass Functional Skills has a 1.0 star rating from 1 review and consumers are mostly dissatisfied. Recent advice: confirm reasonable adjustments with the provider and exam board in writing before the test.
Key Takeaways for Future Customers
- Confirm reader or other reasonable adjustments are submitted to the exam board and get written confirmation.
- Follow up shortly before the exam to avoid last-minute administration failures.
Negative Feedback / Risk Areas
- Failure to provide agreed reasonable adjustments led to missed exams.
- Poor administration and an unsatisfactory customer service response to reimbursement requests and customer complaints.
Positive Feedback
The company rearranged the exam date after the issue.
Turn one complaint into a collective action
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Verified Reviewer
Failure to provide agreed reasonable adjustments for a disabled candidate, poor administration, and an unsatisfactory response when the company was asked to take responsibility for its mistake.
- - Written reader adjustment not arranged with the exam board, causing disruption.
- - Only £35 of £70 was offered, and the response declined full reimbursement.
My tutee was due to sit his Functional Skills exam and had been approved for a reader as a reasonable adjustment. I had been arranged as his reader, and there was written confirmation that this adjustment had been accepted.
When we arrived for the exam, we were informed that the reader had not been arranged with the exam board, meaning Wilbur could not sit the exam as planned.
This caused unnecessary stress and disruption for a candidate who was entitled to this support.
The company subsequently rearranged the exam, but when the candidate's mother asked for reimbursement of the £70 paid to me for attending an appointment that was wasted solely because of their administrative error, they offered only £35. What was most disappointing was the tone of their response. Rather than accepting responsibility for the mistake, they described their own decision as fair and reasonable while declining to reimburse the actual financial loss caused by their error.
The response focused on justifying their position instead of acknowledging the impact their mistake had on the candidate and his family.
Mistakes can happen, but how an organisation responds is what defines good customer service. In this case, I felt there was little accountability and insufficient recognition of the inconvenience and costs their error created.
Preferred solution: Full refund
User's recommendation: If your child requires reasonable adjustments such as a reader, don’t rely solely on receiving confirmation that they have been approved. Contact the provider again shortly before the exam and ask them to confirm that the adjustment has actually been submitted to the exam board and is fully in place. If possible, obtain that confirmation in writing. Unfortunately, our experience showed that an approval alone did not guarantee the arrangements had actually been made.
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