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Buyer Beware

Deceptive and incompetent. IMO, Absolutely nothing Pasco Window and Doors says - Andrea Scura specifically - can be trusted, neither can their contract. We contracted with them for 5 windows and doors, 4, yes 4, had to be repaired or replaced because Pasco Window and Door doesnt inspect the product they buy and install. Whats worse is they knew at least two of the products had huge scratches in them and installed them anyway. As if that wasnt enough Chris and Andrea then claimed it was PGTs fault for producing a product that was inferiordespite blasting how they only install top quality PGT windows. Because they claim it is a warranty issue you have to deal directly with PGT. Of course PWD doesnt disclose any of this up front and it isnt mentioned anywhere in the contract. It is a disgusting business practice, but after dealing with Andrea, I would expect nothing less. Had we spoken to her first we never would have contracted with them. As an aside, Thank God PGT is an honest company with competent people. You can trust them, but not Pasco Window and Door.

User's recommendation: Use literally anyone else.

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ID
#3448101 Review #3448101 is a subjective opinion of poster.
Location
New Port Richey, Florida
Cons
  • Deceptive and incompetent
Preferred solution
Apology

Bait-and-switch

Called Pasco Window and Door to get an estimate on repairing a sliding glass door at a new home that I bought. When the person arrived, I was told that the one door was "the wrong door entirely. It's just too small to fit." After a moment, I asked for an estimate on replacing the whole unit. I was told that "a salesman will contact you because we have a wide variety of doors to choose from." I asked the person for an estimate on repairing two broken panes of glass on two different windows. After he removed some pieces from both windows and managed to FURTHER break the window, he gave me an estimate of $500 to "fix them". (Note that he did not say repair or replace). I paid the $35 estimate fee and waited for the salesman to call me. When the salesman called me, I was told it would be $3500 (!) to replace the sliding glass door, plus $500+ for the permit. Shocked, I told him, "You DO realize that I'm not asking you to open up a wall and install a new unit? You're simply replacing the one that's there." "Correct. $3500. That will get you the hurricane-proof doors." I was told. [not verbatim] "Well, what's the cheapest option you have?" I asked. "We only have the one set," was the response, contrary to what the repairman said. I declined the estimate and decided that I would explore other options. Research online revealed that the typical charge was around $1500. We ended up purchasing a new, DIY sliding glass door kit from Home Depot for, get this, **$300** and replaced the sliding glass door ourselves. Maybe they're used to dealing with elderly and/or passive people who will pay that, but I found the whole experience to be shady as all ***.
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1 comment
#1438605

Sorry for the delay in responding, I just found out this website exists. I would love to be able to pull up your Invoice in order to review, however, you did not provide your name.As an owner of this business, there are many incorrect statements in this review.

Firstly, the measure/evaluation fee for our service department (the broken glass) is $30, not $35. Glass replacement is sold by the square footage & is a set price, so the cost of the glass replacement would only depend on the size needed & labor time. We do not go ahead with the job until the customer approves the price & agrees to have the work performed. In order to get the glass out, and it's already broken, it will continue to break as we remove.

Nothing we can do about that. Depending on the age of your home & location, the county requires Impact products to be installed, this is according to Building Codes. So, about $3,500 for impact, sliding glass doors to be installed, with the cost of the permit (doing it legally) is correct. Even when you install yourself, you ARE required to pull a permit and have the work inspected by a county inspector.We sell PGT products, which is a high quality, not a builder grade product, we do not offer a "wide variety".

There are many options, as far as color of glass, color of frame and glass options, that may be what the service man was explaining.We have NEVER charged a customer a permit fee of $500 for a remove and replacement. At the time of your review, our permit fee was $195 and has since increased to $250... again, this is a SET fee for remove & replace, meaning you are not blocking up or need engineering. Sounds to me that if you were told that something was not the right size, we may have needed to open or close up block in order to do it properly, which then would be a higher permit fee.

With being a licensed contractor, we make sure the job is done correctly, to code.

We are far from a "shady" company. We've been servicing the area for 37 years, warranty our work and do right by our customers.

ID
#1067542 Review #1067542 is a subjective opinion of poster.
Reason of review
Pricing issue

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