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1.9 Based on 174 reviews
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  • Customers like
    • Products 4
    • Ease of location 4
    • Selection of costumes 3
  • Customers don't like
    • Employee attitude 10
    • Management 9
    • Poor service 8

I ordered balloons from the store on chemical road in PA. When I went to the store to pick them up I received balloons for a one year old instead of a five year old. The clerks at the store were not helpful in rectifying the error in fact they pretty much ignored me when I brought it to their attention. When I got the balloons home they deflated in less than 2 hours. Folks at the party asked if I had got the balloons from a dollar store. That's... Read more

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Horrible customer service and rude mamager named Tiffany. Ordered a banner on 2/3 she kept putting 30th foe the birthday year instead of 40th. Had to go back amd forth in email. On 2/8 it still wasnt ready claiming there was a problem with the printer. I advised that i needed it by Friday the 10th by noon at the latest. I showed up at 12:30 banner was still not done and Tiffany the manager was beyond rude and said she hasnt had time. I then had... Read more

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I went to party city in willoughby ohio...i had ordered outfits from a diffenet company that ended up being to short ...so i went there in hopes they could help me find something ..they had 2 employees im sure under the age of 18 neither of which had any clue what the *** was going on there ..i spent well over an hour till some one wld help me and while she finally did she was an absolute waiste of time . she was rude. Actually tbey both where... Read more

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I bought a tutu at the store i needed for the next day and they didn't have the adult size on the color wall so I went to the Mardi Gras section to find it. I finally found it and I spent $20 which is the real price. I went home and took it out of the bag and saw that it was kids size tutu. The kids size tutu is marketed as $10. The thing that bothers me most is that the kids tutu was in the adult tutu packaging. It was such a ripoff and I am so... Read more

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I had an order shipped for a baby shower that we are having in 3 days. One of the boxes (2 total) was delivered but the other was not, although UPS said it had been delivered. After speaking with UPS several times, I was advised to contact Party City. Without hesitation, James (customer service rep) shipped out a new order, next day air, so that i would have my items in time for the baby shower. I am very impressed with the way this was handled... Read more

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I ordered $31.00 dollars worth of balloons. I ordered and paid a week before I was to pick them up. They were to be ready at 7:00 pm. I arrive at 7:00 pm and the balloons are still in their bag,they have not been touched. I asked why the balloons were not ready at 7:00 per my request and the employee told me she would do it now. She then proceeded to do the first balloon and the phone rang. She then proceeded to answer the phone, I said "please... Read more

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YOU BUY ON PARTYCITY.CA PAY FOR POSTE CANADA SHIPPING BUT THEY SEND IT TO YOU FROM USA ! SO OF COURSE U DONT GET UR PRODUCT AT TIME !!! AND THEY CHARGED ... 40$ TO SEND IT BACK !!! ITS RIDICULOUS !!!!! FRAUD !!! NEVER BUY FORM THEM CANADA .. NEVER !!! HAVE BEEN BLOCK FROM THEIR FB PAGE , RUDE CUTOMER CALL THAT CUT THE CALL !!! NO ANSWER TO ME 3 EMAIL AND NO CALL-BACK FROM SUPERVISOR DO YOU THINK COULD BE WORST !! I DONT THINK SO.. WORST CUSTOMER... Read more

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Had a very bad experience at woodland park party city. I order a 100 invitations today it was the 3 rd time I came back not only it was not ready but the manager instead of an apology she had a bad attitude her name is Shay ! Congrats for treating your customer like that ! I will never return

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Had a new years order that was not shipped or received on time. Took me almost 2 weeks to finally get in touch with someone to talk about returning it. They only email back from a @donotreply address and have no customer service number to call. Issue was never resolved and ended up paying $40 for return shipping as they would not cover it. Was only $10 shipping when I had ordered the items, and they failed to tell me I would not be able to... Read more

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Bought neon buy one get one cups, neon champange cups, and neon jello shot cups for a new years eve party they were the worst quality. At least 2 in each pack were broke when i opened it. Thuought the night they were breaking very cheap and not woth the money i paid for them 7 + dollars. Warning to anyone thinking about buy DONT!

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