Parts Dr
Parts Dr Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Parts Dr has 1.4 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "DO NOT BUY PARTS UNLESS YOU PLAN ON NOT returning them.", "Beware - unreasonable return policy - horrible customer service", "Parts Dr has a fake refund policy. Even if they are deciding to refund which is almost impossible they charge shipping and restocking fees as it was their fault. .", "do not use them".
Most users ask Parts Dr for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Parts Dr has 1.4 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "DO NOT BUY PARTS UNLESS YOU PLAN ON NOT returning them.", "Beware - unreasonable return policy - horrible customer service", "Parts Dr has a fake refund policy. Even if they are deciding to refund which is almost impossible they charge shipping and restocking fees as it was their fault. .", "do not use them".
Most users ask Parts Dr for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Return policy sucks.
I paid almost $300 for parts that were never taken out of the box or used. Then, when it was time to return the items, we were responsible for return shipping, which was almost $150. Complete ***
User's recommendation: DO NOT BUY PARTS UNLESS YOU PLAN ON NOT returning them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnreasonable Return Policy
We are acting on behalf of our in-laws/parents in their mid eighties. Parts Dr.
refused to issue a refund for a $250 circuit board diagnosed as bad by an appliance technician. They will only issue a replacement part. Purchased a new refrigerator rather than continue investing in service calls and parts issues. Therefore investing in shipping for a part no longer required is a waste of money.
Parts Dr. does have a fine print notice stating they will only replace defective parts vice a refund.
The technician reinstalled the old part and all worked except the original problem (ice maker). Decided to purchase a new refrig. Parts Dr would not refund ~$240 for a part that had been installed. Asked how anyone can determine a circuit board is defective without installing it and received no answer.
Asked to talk to a manager and was told no manager is available now or in the future.
Persisted in asking for a manager and Parts Dr (Anthony) hung up on me. Absolutely unreasonable return policy and horrible customer service.
- Unreasonable return policy & horrible customer service
Preferred solution: Full refund
User's recommendation: Beware - unreasonable return policy - horrible customer service
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
North Belle Vernon, Pennsylvania
I did not get the order in good condition.
In our email conversation Parts Dr stated that they did sell the Part but shipping was done by GE Appliances thus they are not considering themself responsible for inappropriate shipping, instead they are shifting the blame to GE Appliances denying a refund of full amount of purchase.
- Fake refund policy
Preferred solution: Full refund
User's recommendation: Parts Dr has a fake refund policy. Even if they are deciding to refund which is almost impossible they charge shipping and restocking fees as it was their fault. .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Bad return policy
Company fixed the issue and I have been provided with partial refund.
Then I found out that they don't give refunds for damaged parts, only replacement with exact same part. And finally, they wanted the model number and serial number of my stove in order to approve the return. As we no longer have the stove, I was unable to provide that information.
The representatives I spoke to made it difficult every step of the way. I deeply regret ever purchasing from them.
Preferred solution: Full refund
User's recommendation: do not use them
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