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Parts Dr

Parts Dr

partsdr.com
What is your customer experience with Parts Dr?

Parts Dr Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Parts Dr has 1.4 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Recent recommendations regarding this business are as follows: "DO NOT BUY PARTS UNLESS YOU PLAN ON NOT returning them.", "Beware - unreasonable return policy - horrible customer service", "Parts Dr has a fake refund policy. Even if they are deciding to refund which is almost impossible they charge shipping and restocking fees as it was their fault. .", "do not use them".

  • Most users ask Parts Dr for the refund as a solution to their issues.

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Media from reviews

Parts Dr - I did not get the order in good condition.
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Ivan C Qus

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Francisco, California

Return policy sucks.

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I paid almost $300 for parts that were never taken out of the box or used. Then, when it was time to return the items, we were responsible for return shipping, which was almost $150. Complete ***

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User's recommendation: DO NOT BUY PARTS UNLESS YOU PLAN ON NOT returning them.

Jon R Mxh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unreasonable Return Policy

Updated by user Apr 22, 2025

We are acting on behalf of our in-laws/parents in their mid eighties. Parts Dr.

refused to issue a refund for a $250 circuit board diagnosed as bad by an appliance technician. They will only issue a replacement part. Purchased a new refrigerator rather than continue investing in service calls and parts issues. Therefore investing in shipping for a part no longer required is a waste of money.

Parts Dr. does have a fine print notice stating they will only replace defective parts vice a refund.

Original review Apr 07, 2025
Purchased a refrig circuit board as directed by the Sears technician (unavailable through Sears parts). Upon arrival, the Sears technician installed it and nothing but lights worked.

The technician reinstalled the old part and all worked except the original problem (ice maker). Decided to purchase a new refrig. Parts Dr would not refund ~$240 for a part that had been installed. Asked how anyone can determine a circuit board is defective without installing it and received no answer.

Asked to talk to a manager and was told no manager is available now or in the future.

Persisted in asking for a manager and Parts Dr (Anthony) hung up on me. Absolutely unreasonable return policy and horrible customer service.
View full review
Loss:
$240
Cons:
  • Unreasonable return policy & horrible customer service

Preferred solution: Full refund

User's recommendation: Beware - unreasonable return policy - horrible customer service

Ruben V Dka

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Belle Vernon, Pennsylvania

I did not get the order in good condition.

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Parts Dr - I did not get the order in good condition.
Contains 1 confidential file for company representatives
Original review updated Feb 28, 2024

In our email conversation Parts Dr stated that they did sell the Part but shipping was done by GE Appliances thus they are not considering themself responsible for inappropriate shipping, instead they are shifting the blame to GE Appliances denying a refund of full amount of purchase.

View full review
Loss:
$275
Cons:
  • Fake refund policy

Preferred solution: Full refund

User's recommendation: Parts Dr has a fake refund policy. Even if they are deciding to refund which is almost impossible they charge shipping and restocking fees as it was their fault. .

Resolved
sharon m Suw

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Verified Reviewer

Resolved: Bad return policy

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Updated by user Mar 01, 2023

Company fixed the issue and I have been provided with partial refund.

Original review Feb 28, 2023
Be wary of them if you need to return anything. This company made it impossible to return an unused part that I had purchased for my stove, but then we decided to replace the stove; I tried to return the unused part, but it had arrived with a dent on it so they said I had to file a damage claim.

Then I found out that they don't give refunds for damaged parts, only replacement with exact same part. And finally, they wanted the model number and serial number of my stove in order to approve the return. As we no longer have the stove, I was unable to provide that information.

The representatives I spoke to made it difficult every step of the way. I deeply regret ever purchasing from them.
View full review
Loss:
$135

Preferred solution: Full refund

User's recommendation: do not use them

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