Ruben V Dka

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Verified Reviewer
| map-marker North Belle Vernon, Pennsylvania

I did not get the order in good condition.

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Parts Dr - I did not get the order in good condition.
Parts Dr - I did not get the order in good condition. - Image 2
Original review Feb 28, 2024
In our email conversation Parts Dr stated that they did sell the Part but shipping was done by GE Appliances thus they are not considering themself responsible for inappropriate shipping, instead they are shifting the blame to GE Appliances denying a refund of full amount of purchase.
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Loss:
$275
Cons:
  • Fake refund policy

Preferred solution: Full refund

User's recommendation: Parts Dr has a fake refund policy. Even if they are deciding to refund which is almost impossible they charge shipping and restocking fees as it was their fault. .

Resolved
sharon m Suw

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Verified Reviewer

Resolved: Bad return policy

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Updated by user Mar 01, 2023

Company fixed the issue and I have been provided with partial refund.

Original review Feb 28, 2023
Be wary of them if you need to return anything. This company made it impossible to return an unused part that I had purchased for my stove, but then we decided to replace the stove; I tried to return the unused part, but it had arrived with a dent on it so they said I had to file a damage claim.

Then I found out that they don't give refunds for damaged parts, only replacement with exact same part. And finally, they wanted the model number and serial number of my stove in order to approve the return. As we no longer have the stove, I was unable to provide that information.

The representatives I spoke to made it difficult every step of the way. I deeply regret ever purchasing from them.
View full review
Loss:
$135

Preferred solution: Full refund

User's recommendation: do not use them

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