Anonymous
map-marker Sterling Heights, Michigan

*** service .

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Had jeep in service in April for my morris on door they flip backward while driving a almost got into accident . Called for months still not fixed no calls back . I won 3 Jeeps I will not buy another jeep . Your service sucks and your employees are lazy they dont call back .
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User's recommendation: Never

Sheila p Zrq

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Verified Reviewer

Over priced service department

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Went to the service department and our vehicle needed 2 batteries one for the automatic start.. well it ended up costing just under 800 dollars! They charge 162 dollars an hour for labor and they charged us 2 hours! 2 hours! In what world does it take 2 hours to change a battery? Please explain this to me Chrysler! 324 is what I paid simply for labor. I looked this up on you tube and it shouldn't have been more than 15 minutes that being generous. Never again
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Loss:
$730

Preferred solution: Price reduction

User's recommendation: Find a different mechanic

Felecia T Gtd

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Verified Reviewer

Parkway should be paying for a rental for me

I was told to bring my car in to the collision on the 19th of December. Picked up rental car. My insurance paid for my rental up until January 14. The people in the collision shop knew the parts were not in so why have me bring my car in an use up my 30 day rental. My insurance told me they just started on my car on the 16th. So now I'm paying for a rental when it's not my fault that Parkway collision had my car sitting all that time. I think I should be reimbursed. I feel like I'm treated this way because I'm black.
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Loss:
$200

Preferred solution: I would like to be reimbursed for rental I paid for. An pay for my rental until they are done with my car

User's recommendation: I would never recommend anyone

Philip S Uly
map-marker Clinton Township, Michigan

Worst dealership on the planet

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After waiting 12 weeks to get my ordered truck (the first one the plant scrapped and it had to be reordered). I was lied to about status. I was lied to about taking care of over mileage charges on my current vehicle. The vehicle came in different than ordered ( I had to find the differences, they didn't). I am completely disgusted with this dealer and it's sales staff. DO NOT GO TO THIS DEALER! They are rude, unprofessional, and I feel sorry for FCA having this dealer represent their products. I wasn't even given a walk through of my new vehicle. Basically tossed the keys and that was it!.
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Cons:
  • Entire staff in the sales department
Ashle Gej

Parkway Chrysler Dodge Jeep Ram - Car Repair Review

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Dropped off a 2012 Wrangler for service. Engine light-e-brake issue- talked me into gear lube change. Was given estimate and was told I would get a call to confirm any work prior. I waited 5 day without hearing anything. I finally called them. I was informed that all the work was done, except the rear brakes needed replacement. He said the cost would be $918. I told him not to proceed and I would take for a second opinion. He said there would be no emergency brake as the shoes were destroyed during the inspection. I asked why he never called and he just said he will have the vehicle ready for me. I was charged $110 technician fee for a e bake that wasn't broken when I bright it in and now doesn't work at all. Belle tire did the repair work for $360 and everything is good. I guess my biggest complaint was lack of communication.
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Reason of review:
Pricing issue
Anonymous
map-marker New York, New York

Terrible Service at Parkway Dodge - Do Not Go There

I made an appointment to take my vehicle in there for a warranty issue. I had to call the service department 3 times as Salina never returns calls. Salina told us to come in anytime Monday night as they were open until 8:00. I also indicated I needed to rent a car. She said no problem, Enterprise is on premises there. I asked her if there was a charge for warranty work and she said NO. So we get there last night at 6:20, she is leaving. She said my appointment was at 5:00. I told her why would I make an appointment for 5 when I don't get off work until 5 and have over an hour drive to get there. So she took us back to her desk, threw her stuff on the floor, was really mad and had an attitude. She now told us there is a $98 fee which she said she told us before. She also said something about another fee if they find the damage was caused my us? Whatever that means. I have an oil leak, I did not do anything to damage the vehicle. Then when I brought up the rental car, she said they were closed. She had indicated over the phone it was $35 a day to rent a car and now she wants a $250 deposit plus $35. I told her I did not have $250 and she never told me that before. Well she is a LIER. So she threw our keys and my ID on her manager's desk and said she does not have to take this treatment from anyone and she left. So we waited about 20 minutes for the service manager to help us, he has a customer in his office, and then my husband walked in his office, said, "excuse me, but can I have my keys and wifes ID, we are leaving". He said if you touch the keys, he is calling Clinton Township Police. So I went in there, got my ID and asked him where my keys were and he said they were in the ignition and my vehicle was parked outside. I told him we were going to go to another dealership and he said, "ok". This Salina needs to take an anger management course and how to work with the public. She is a lier, she is rude, she has an attitude, and I will never go there again.
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Reason of review:
Poor customer service
Lilac Ozn
map-marker Macomb County, Michigan

Service Denied

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Today I brought my 2015 Jeep Cherokee in for service because the engine light came on. It's still under warranty. I was turned away because I did not purchase my Jeep from Parkway. It was my understanding that I am able to bring it to any dealership for service? Parkway is close to my house and I had the time today to bring it in. When I arrived, there were 6 or more service men in the department and my car was the only one in the garage. I admit I did not have an appointment, but it only takes a moment to plug in their computer thing into my car to read what the problem may be. All my cars/trucks have been Chrysler products, in which I will continue to purchase, but Parkway Chrysler Jeep will not be a dealership I will ever return to. I will also be sure to spread the word that I was turned away.
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Cons:
  • Service center
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Macomb, Michigan

Pcm Repair Review

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My pcm went out in my jeep and there was a recall on the part but my car missed that date by one month. I called Chrysler and they pretty much said oh well. Nothing but problems with this jeep and they have lost a customer for life. They won't even help with a rental since it will take 6-8 weeks to find a new pcm for my jeep that should of been recalled. This is ridiculous!
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Reason of review:
Bad quality
Anonymous
map-marker Macomb, Michigan

Parkway Chrysler Jeep Rip Mi Off With 2012 Grand Cherokee

On Friday 4-13-2012 I Called Salesman To Give Me Price For 2012 Jeep Grand Cherokee .4WD-Power Seat.On Saturday 4-14-12- I Went To Dealer Meeting With Salesman Kane He Make Me Waiting Long Time He Never Show Me Th Vehicle His Excuse Busy With Another Customer - I Pay Full Price For 2012 Jeep Grand Cherokee With Power Seat Equipment When I Receipt The Vehicle I Fund out The Vehicle Have NO Power Seat .They Give Me Jeep With Manual Seat .I Spoke With Manager He Refuse To Change Vehicle.Do Not Buy From There ..Riping People Off.
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