Parks Ford of Wesley Chapel

I have been buying cars and having cars worked on for 34 years and in my opinion this is one of the shadiest service departments I have ever dealt with. Let's review the sequence of events.

1. Mustang is covered under bumper to bumper warranty.

2. Manual transmission is not performing to specs.

3. Parks Ford disassembles transmission and it is determined by the warranty carrier that it will not be covered because there is an after market part that was installed in the transmission.

4. Parks Ford installed the after market part and never implied in any way it would void the warranty.

5. The car that was drive-able before it was brought is now in pieces in their garage.

6. They insist on a $700.00 payment for disassembling the transmission and will not release the car until that's paid and will not reassemble the transmission.

7. Service Manager tries to be the nice guy and gives me a deal to rebuild the transmission for $5,200.00. That's right $5,200 for $800.00 in parts. I guess it takes $4,400.00 in labor to fix a transmission.

8. Rental car cost while they continue to chip away at my wallet exceeds $400.00 and won't be covered because they voided the warranty.

9. Paid around $700.00 to get the car back.

10. Paid $120.00 to have it towed.

11. Brought a transmission online for $800.00 and replaced it with a friend.

12. Car is running like a champ. Maybe I should subcontract to Parks Ford and make $4,400.00 for 10 man hours of work.

Like I said, this is my opinion but I would never, ever send anyone to this place. Never trust a mechanic with a pressed shirt, clean hands, and a sparkling white smile. They'll try to get you every time. Did I mention that this was all done to my 23 year old son? They see young ones come in and see dollar signs. Small claims court may have been a better answer but with the power of social media and my opinion of their work practices they will lose enough business to see what happens when customers don't come first.

Pissed consumer report on Ford dealership

I'm an intelligent, 20-year Air Force veteran with 100% disability. I mention that as a character reference.

I purchased a vehicle on the evening of 11/17/15. Within 12 hours (the morning of 11/18/15) of purchasing a 2000 Mercury Grand Marqui from Parks Ford of Wesley Chapel, (David Bonsey was the salesman and one of the managers or financial wizards had to put their approval on purchase), I had buyers remorse and attempted to explain the facts and "whys" I didn't want the car. AFTER purchase I looked up Kelly blue book value and found it to be half of "THE GREAT DEAL" they were giving me. I paid $7,000 for a car listed in Kelly Blue Book with a value of $2051.00-$2901.00.

I'm not driving the car so I've not put miles on it. They won't return my call, always with other customers. Made mistake of paying with a check. I probably should have either stopped payment or closed out account (check wasn't cashed until AFTER I requested a refund) but I was trying to be courteous so I didn't stop payment of my check.

Today is 11/12/15 and I still haven't heard from either customer service, sales, or manager. I have a feeling they are simply waiting out 72 hours so I will NEVER get my money back.

I contacted this dealership about a 2011 KIa Optima that they had for sale. They contacted me back and said that the car is still available.

I then was very interested in this vehicle and I was started the financing process for this car. I borrowed my friend’s car and I drove 45 minutes to make sure that I wanted this car. I really liked the car so they told me to put a down payment on it for them to hold it, so I did. I put a $500 down payment on the car for them to hold it for me while the financing was being done.

They even asked for my old license plate number on my previous car. After that it took a few more days to finish up all the financing. I kept in touch with them more than twice each day. The financing was complete and I was ready to pick up my car.

But then the salesperson said that the car was gone, they sold it. I put a down payment on this car and I have been driving and making calls to get them all the documents that they needed and it was all for nothing. They didn't even care that they sold it. They don’t care about their customers, How could this happen?

It has been over a week now and I am still careless because this careless.

They don’t care about their customers at all, all they care about is making money. I emailed the manager and he just completely ignores me.

My wifes 2008 Ford Expedition went into Fail Safe Mode on the hwy two days ago. Safe mode is a feature Fords have put into their vehicles supposedly to shut two cylinders down along with the air-conditioning as to protect the car should it overheat or malfunction.

I brought the car to the dealer Park Ford, State Road 54, Wesley Chapel, fl. A few hours later the service man at the desk that accepted the car form me called and said that an animal had chewed the coil wire and connector and that #4 cylinder was not firing and it would cost $400.00 to fix and with some new spark plugs it would be $800.00.

I asked him if the car went into Fail Safe Mode and he said no. I then told him when I looked up the symptoms in the Owner’s Manual and it said that the symptoms were in fact indicative of the car going in Fail Safe Mode, IE: Two Cylinders stop firing and the aircondioning shuts off. The Service man said the air works the mechanic told him. The service man called back and said “ you are right the air does not work he thought I was talking about another car.” I said yes that is why I stated that I read that it was in safe mode. He said he would have the air checked out. At this point I felt the service man was not being truthful with me so I called the salesmen whom I have done business with many times before and explained the situation and he said he would speak to the Service Manager. Sometime later the Service Manager called back with the Sales Manager and said he would look after the car personally. I explained to him what the Owner’s Manual said about Fail Safe and he said the problem was electrical and the #4 cylinder was not firing. I told him that the mode shuts off cylinders and the aircodioning to protect itself. He exclaimed that that was not the case! And that he did not know if that vehicle had that feature. I told him it said in the owner’s manual it did. The Manager called back just before the end of the day and said he has not found the cause of #4 cylinder not firing and would get back to me in the morning. Late morning he called and said the car had in fact gone into Fail Safe Mode and that he checked the air and it is fine but still insisted an animal had chewed the wires and the coil and connector and it will cost $500.

And asked if I wanted it changed. I said yes as I wanted the car back. I still do not know how he checked the Air if the car was in Fail Safe Mode as he claimed the coil caused the misfire that put it in that mode and he had not changed the coil yet and the air was working. I have researched Fail Safe Mode and it seams to happen to a large number of people around 70,000 check up time. I had another car with the same feature and my mechanic took out a fuse and put it back in and all was reset. I think this dealer is using this feature to possibly extort repair business that does not need to be done.

Feb. 25 2012 at horse show in Tampa, Fl., ready to leave truck would not start. read owners manual to check fuses, took starter relay fuse out and one other. went to Brandon Ford and purchased new ones, installed in truck still not start, jumper-ed across starter to crank and headed home. got a few miles down road the fan came on and would not shut off,the a/c stopped working and the trans temp. gauge not working. Parks Ford of Wesley was closest dealer. Took truck in. Sales manager Alan Sarne came out did all the paper work. took in and had tech check, He said they would have to keep over night. Allen phoned me the next morning the 26Th, said they found a bad wire but still had errors and were working in it, running test on wires. Called again that afternoon wanting permission to remove the center part of dash to replace control module, module cost $600.00 and $600 or $700 in labor. gave permission to do that and told Allen I had purchased a Premium care extended service plan from Ford when I purchased the truck and it should cover the cost less a $100.00 deductible. he said he would check on the policy. On the 27Th they called and said truck was ready, I ask how much he said $850.00, I ask him what they found wrong and why warranty was not covering this. He said all that was wrong was a relay fuse was bad and they had found a wire loose under the Battery junction box. I ask him if the wire was loose would that have caused the whole problem and why they did not check the fuses first.Then he got short with me and said warranty would not cover this I had replace a fuse and had left two fuses out(which i did not leave a fuse out, and have witness to verify that) and did not tell them I had replaced a fuse. Which I did not tell them never thought to tell them I replaced a bad fuse would warranty would not pay. they never ask the warranty company if they would pay or not He took it upon himself to say no. Told him I would pick truck up the next day the 28Th. I got to thinking about it and called him back, ask him exactly what they did to the truck and they pulled the dash out to replace a module but the module was not bad so I should not have to pay for that and who made decision to not warranty the work he got short with me and said just come and get the truck is ready. I then called and talked to the manager over the service department, he said there was nothing they could do i would have to pay $858.14 to get my truck. the he let me talk to the tech that did the work, I ask him if it was just a relay fuse and a bad wire why if you have an electrical problem would they have not checked the fuses and the relays first, they would have found the problem right away, why pull I should have to pay for the dash being pulled to replace a control module when there was nothing wrong with the module, he said he needed to check continuity of wires, I told him I gave permission to pull dash to change module not to check wires and why did not check the fuses and relays first, instead of *** all this all this other stuff and now I have a $858.14 bill to pay, he said that is the way he has to do it. that ford tells them how to do things and check fuses is last on the list. On the 28th I paid the bill and got the truck on the way home I used my cell phone which hooks up the radio using blue tooth but now that does not work, some how they messed that up when they had the dash out. On the 29Th I sent the service dept. an e-mail asking for a itemized report showing the break down of the work performed and the cost of each step and an explanation of why they did not cover this under the extended warranty which I paid $3000.00 for and who made that decision not to do that. Two days later they e-mailed me a copy of the original invoice which does not give you an itemized break down of the work and I got a copy of that when I picked up the truck. I tried to send them another e-mail asking them to send me an itemized break down of the repair cost and to answer my questions, but the e-mail came back and said that they had blocked me from sending them e-mails. I guess this is how handle problems is to not handle them.All I want is for them to turn this over to warranty which will cost me $100.00 instead of $858.14 that is why I paid almost $3000.00 for the warranty. they messed up by not checking the fuses and relays first, they would have found the bad wire and bad relay and been done instead of spending 32 hours running a bunch of unnecessary tests.