Feb. 25 2012 at horse show in Tampa, Fl., ready to leave truck would not start. read owners manual to check fuses, took starter relay fuse out and one other. went to Brandon Ford and purchased new ones, installed in truck still not start, jumper-ed across starter to crank and headed home. got a few miles down road the fan came on and would not shut off,the a/c stopped working and the trans temp. gauge not working. Parks Ford of Wesley was closest dealer. Took truck in. Sales manager Alan Sarne came out did all the paper work. took in and had tech check, He said they would have to keep over night. Allen phoned me the next morning the 26Th, said they found a bad wire but still had errors and were working in it, running test on wires. Called again that afternoon wanting permission to remove the center part of dash to replace control module, module cost $600.00 and $600 or $700 in labor. gave permission to do that and told Allen I had purchased a Premium care extended service plan from Ford when I purchased the truck and it should cover the cost less a $100.00 deductible. he said he would check on the policy. On the 27Th they called and said truck was ready, I ask how much he said $850.00, I ask him what they found wrong and why warranty was not covering this. He said all that was wrong was a relay fuse was bad and they had found a wire loose under the Battery junction box. I ask him if the wire was loose would that have caused the whole problem and why they did not check the fuses first.Then he got short with me and said warranty would not cover this I had replace a fuse and had left two fuses out(which i did not leave a fuse out, and have witness to verify that) and did not tell them I had replaced a fuse. Which I did not tell them never thought to tell them I replaced a bad fuse would warranty would not pay. they never ask the warranty company if they would pay or not He took it upon himself to say no. Told him I would pick truck up the next day the 28Th. I got to thinking about it and called him back, ask him exactly what they did to the truck and they pulled the dash out to replace a module but the module was not bad so I should not have to pay for that and who made decision to not warranty the work he got short with me and said just come and get the truck is ready. I then called and talked to the manager over the service department, he said there was nothing they could do i would have to pay $858.14 to get my truck. the he let me talk to the tech that did the work, I ask him if it was just a relay fuse and a bad wire why if you have an electrical problem would they have not checked the fuses and the relays first, they would have found the problem right away, why pull I should have to pay for the dash being pulled to replace a control module when there was nothing wrong with the module, he said he needed to check continuity of wires, I told him I gave permission to pull dash to change module not to check wires and why did not check the fuses and relays first, instead of *** all this all this other stuff and now I have a $858.14 bill to pay, he said that is the way he has to do it. that ford tells them how to do things and check fuses is last on the list. On the 28th I paid the bill and got the truck on the way home I used my cell phone which hooks up the radio using blue tooth but now that does not work, some how they messed that up when they had the dash out. On the 29Th I sent the service dept. an e-mail asking for a itemized report showing the break down of the work performed and the cost of each step and an explanation of why they did not cover this under the extended warranty which I paid $3000.00 for and who made that decision not to do that. Two days later they e-mailed me a copy of the original invoice which does not give you an itemized break down of the work and I got a copy of that when I picked up the truck. I tried to send them another e-mail asking them to send me an itemized break down of the repair cost and to answer my questions, but the e-mail came back and said that they had blocked me from sending them e-mails. I guess this is how handle problems is to not handle them.All I want is for them to turn this over to warranty which will cost me $100.00 instead of $858.14 that is why I paid almost $3000.00 for the warranty. they messed up by not checking the fuses and relays first, they would have found the bad wire and bad relay and been done instead of spending 32 hours running a bunch of unnecessary tests.