Parkland Medical Center

Dont go there!!After an emergency visit to the hospital I developed a major hematoma on my bicep. This continues to be an ongoing issue. When I contacted the hospital they sent me to the quality department. From the very first conversation there was nothing but denial. Absolutely refusing to take any responsibility for the injury that they have caused. They then have the nerve to send me additional bills after being paid by the insurance company. Mary Beth thinks shes a lawyer. she's certainly not a patient advocate! I have written a letter to the CEO and he did not even have the decency to contact me directly. Instead he had her contact me and asked me to sign and have notarized A letter that would absolve me of the balance of my payment as long as I sign something stating that they were not liable for the injury that they caused. Dont go to this hospital Ive seen some of the negative reviews and now I understand firsthand why. The administration obviously does not really care about their patients. They are more concerned with getting every penny from you instead. One of the most frustrating experience Ive ever had in dealing with a operation that refuses to take responsibility and accountability for their own poor quality!!!

User's recommendation: Don’t go there!!Poor quality and no accountability!

dealing with a few doctors that think they know more than the patient and are not professional. If you try to clear a communication they tell in so many words that they are professional proper and the patient is wrong. They need to get there heads out of there bottom

Most of the nurses are kind and caring with amazing bedside manners because when your in the hospital you want them to be that way in your in the hospital your sick so you should be treated that way but a few of the nurses act like they have good bed side manners and it be fake they should NOT work in a hospital if they can not be nice to the patient...

First dr rai I was seeing him for a while then I noticed I go in for appt for something specific and then I leave notice I gotta make new appt to correct or duplicate what it was a I originally saw him for. ( thinking he making money on visits and purposely forgetting stuff. Second dr hychvakowski no problems there I missed appt got cancelled. Third dr O'Malley things were ok until I missed appt figured was ok for 2appt but turns out because all three are connected I missed with dr hechkowski in April before dr O'Malley they counted towards me being put in the have to pay up front 65$. Yeah it's a business but the organization counts passed offences towards new drs.... I don't really think that's proper if I get cancelled for missing from one dr it shouldn't be used against me for the next.

READ: B4 you SUBMIT a COMPLAINT for the FIRST TIME. THIS is SERIOUS BEE's WAX

Ms. Drummond is another work of sh!^ from Parkland hospital pain clinic. My wife had been seeing another doctor (who was an absolute god send) for the past 5 months. He had her on (3) Hydrocodone pain pills per day to get through until she could get into the G.I department which is now coming up in June. It is a blocked bile duct that is causing a backup of bile making her feel like she is having a gallbladder attack. She has to have a procedure called an E.R.C.P. she had one done a few years ago and they removed a benign mass. The bile backed up so bad at one time that it irritated her pancreas and she was in God awful pain and developed Pancreatitus (i probably spelled it wrong) Any way Ms. Drummond walked into the room at the pain clinic and said " my name is dr. drummond I am taking over for the doctor you were seeing because he has been moved. I am going to wean you down off the pain pills to (2) a day then (1) a day. Any questions" My wife was so tired she just looked at the floor so I said *** yeah I got a question. How can you do this when the plan was to keep her comfortable until the G.I. appt. which is only 3 months away! She said "Well, im just telling you what I am going to do." I said mam she has not eaten a solid meal in 2 years. She survives on ensure, she has constant pain and lays in bed with a heating pad. G.I. said they can not possibly get her in early. Well, once again this is my plan. WOW!!!! so the last appointment we went to Ms. Drummond said "I am concearned that the blood work showed dilauded narcotics in your system. my wife said impossible. Ms. drummond said see it says no hydrocodone but positive for dilauded. I said no possible way ya'll mixed her urine up by mistake. Her answer was "well my dear, we label the urine so it is what it is." My wife said mam when I left the urine was still on the table with no label on it. Her response was "well this does not concern me, it's not like we are going to tell anyone" I said it concerns us! What would you do if that was your test showing a heavy narcotic and it's going on your medical record. Ms. Drummond said "Well I would say o.k. if thats what it said" I knew that was a lie. Nobody wants that *** in their medical record. So if you look at my report on Gerald Matchett from Parkland pain clinic you will know we had a meeting with heads of specific areas on May 21, 2013. We can request these test and doctors notes be amended which basically means our word against theirs! Even though if you look at my wifes test from 2010 until now it shows no dilauded but positive for hydrocodone. Now this one test is opposite, given we are in a pain clinic it makes sense that someone their is using dilauded and since the urine was not tagged in front of us it makes sense that it was an honest mistake on their end! However, that mistake is now a permanent record! ANYONE GOING TO PARKLAND PAIN clinic make sure they mark your urine in front of you! Please learn from our mistake! If you have Dr. Drummond, she is a skinny blond headed *** attitude and poor excuse for a doctor, try to switch doctors if you can! Nothing I wrote is false or exaggerated. PLEASE protect yourself. I know it is hard and I know you are hurting and sick and just want help but a bad note on your medical record last far longer than an uncomfortable situation. Please learn from us!