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Terrible customer service, junk products

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I purchased a minisplit from them off Amazon, and a separate order with the cover kit and can of gas to clear the lines. My review, from Amazon, on the first order:

I had to call to find out why my items were 2 days late and hadn't shipped.

Waited 10 minutes to talk to someone, put back in the queue for another 20 minutes, apparently they sold an item they didn't have in stock and didn't bother to contact me. Messaged via Amazon to detail the issue and ask how they were going to make it right, and only received a response that my item would ship out today.

My minisplit unit shows up and is damaged. I contacted them concerning the damage, and receive back excuses concerning the previous order, and a request to remove my feedback! After too much back-and-forth, they finally agree to a partial refund, which I have yet to receive.

The minisplit is installed, and there is a knocking noise coming from it.

I investigate, and it is the fan hitting an internal metal brackets - the fan was made misshapen. I called them and was tossed from que to que until the call would be dropped. Each employee was just as curt as the previous.

Then, it got cooler out and I found out the mini-split had yet another issue, it would heat my building up to over 90. After several calls, I was told this is a "known issue".

I have been calling for well over a month trying to get the issue resolved and NEVER have my calls returned. They dodge calls, do not return calls, and do not solve the problem.

No one seems to know anything about, or can pull any information on any issue, with every call ending with no resolution and a promise they will call you back, and the don't. Stay far, far away from this company and its Pioneer brand of mini-splits.

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  • Never returns calls
  • Dismissive

Preferred solution: Let the company propose a solution

User's recommendation: Avoid at all costs

Tanya T Bdo

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Parker Davis Will Not Replace new non-working Mini-split even after "top technician" could not repair

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I purchased a mini-split from Parker Davis HVAC. Once it was installed, it was not working.

The installer contacted parker Davis to trouble the issue with technical support to no avail. Their solution was to send their "top Brooklyn" tech out to fix the unit at no charge.

The installer charged me either $100 or $200, I don't recall the amount. I was subsequently told by a tech at parker Davis that I was charged because they do not pay for the service. That speaks to one example of the lack of integrity of an organization of Parker Davis.

The system has not worked since the tech "fixed the issue".

I have had multiple communication with various representatives at Parker Davis, none of whom will provide a name, and numerous email communications.

Their final communication to me was that they will no longer respond to me, I should go to my warranty information and get request the parts. There are a number of issues with this.

1. This would require me to pay my installer or another technician to diagnose the problem. My technician had already informed them that the unit was defective.

Additionally, he will not touch the unit again, since Parker Davis had intervened and had their technician take over where he left off

2. I will need to spend hundreds of dollars on top of what I have already spent to get the issue diagnosed, when they already know, based on the many conversations which they have on record, that the unit does not work.

We are at the beginning of summer. I am working from home. I am requesting a replacement unit.

And what would be even better, given that I already spent hundreds of dollars on the installation and attempted repair of this unit, I would like Parker Davis to do the right thing and not just replace the unit, but also install it and verify that it works as intended. That would be good business practice, and live up to the statement on their website -- We pride ourselves on providing the highest of quality, efficiency, reliability, and affordability with our air conditioning solutions across the entire world market -- as of right not they have completely failed in even remotely living up to that statement.

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  • Unit does not work so difficult to say pro or con
  • Support form beginning to end is horrific
  • Blatantly liars

Preferred solution: provide and install a mini-split that works

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