Resolved
Simon R Wrc

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Verified Reviewer
| map-marker Hackney, Hackney

Resolved: Cancellation of hub passes Booking 1149****

Updated by user Feb 09, 2025

Receved an amended invoice.

Original review Feb 04, 2025

Could you please forward this to the relevant team.

Unable to use Live Chat or contact by Telephone.

I wish to cancel the £16 hub passes on my booking, could you please confirm this action.

Thank you

Regards

Simon Raine 0775183****

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User's recommendation: Thanks to Pissed Customer, I received an amended booking from Parkdean Resorts. No personal note attached, I still can't log into my booking on the site - don't know why. This site recommended.

Roger P Aay

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Verified Buyer
|

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Verified Reviewer

Refund

Contains 9 confidential files for company representatives
Updated by user Nov 22, 2024

The worst company I have ever delt with

Original review Nov 21, 2024

Account By700546, 2000 pounds paid on 28th November as a refundable payment at the Brynowen site in Borth. Email sent to CEO and others; no reply, no one answers the phone for the last 5 days. I want my money back.

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Loss:
$2000

Preferred solution: Full refund

User's recommendation: Don’t bother

Julie A Tti

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Verified Reviewer
| map-marker Rye, England

Account closed but being chased by debt collectors

They are looking into it and getting back to me. We sold our caravan in September 2021, and they have taken us to debt collectors for the pitch fees and rates for 2022, 2023, and 2024.

I have contacted them numerous times to say the account is closed, and they have said they will sort it but haven't.

They are useless. Our pitch would be used by now for another caravan.

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Preferred solution: The account closed and debt collectors cancelled, we owe nothing

User's recommendation: Do not use this company they cause unnecessary stress

Alberta Sik
map-marker Belfast, Belfast

Refund

Problem sorted well by a very efficient lady. She worked through each part of my enquiry to my full satisfaction

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Geovani Inc
map-marker Hull, Kingston Upon Hull

To pay bill

Make trying to get through on the phone better, its near impossible to get the right department.been trying all morning still not got through to the right department

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Martin M Dcb

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Verified Reviewer

Cancellation advice

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More than happy to take a voice call to book a holiday and take my cash, but no easy option to cancel other than a chat with a robot with predetermined 'no-can-do' orders. Such a good company, offering so many holiday options, but let down by a lack of humanity and understanding of our serious illness condition. Terrible.

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Loss:
$500
Pros:
  • Booking
Cons:
  • Cancellation policy

Preferred solution: Full refund

User's recommendation: Customer Service to forget. Avoid.

Anonymous
map-marker Clacton-On-Sea, Essex

Very rude text message from customer services

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I rang to see where my upgrade was situated as have copd and may need a mobility scooter then got message saying I was pissed

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User's recommendation: Don't bother with parkdean

Delecia Edm

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Verified Reviewer
| map-marker Wimbledon, Merton

Customer service terrible here

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Receptionist very rude on dealing with our problem of our tv in the end I googled it and fixed it myself, the beds needed replacing they were very old n worn, no where tk store your food but the cupboards were well stocked with pots and pans , clean on arrival, but issues with uncomfortable beds and poor customer service would put me off re- using this site and Ive already booked a holiday with hoeseasons in wales ? Its a shame as overall this is a lovely site with fishing pools and lots of nature, we like quiet so were surprised really that we were right next to entertainment very loude till bout 11

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User's recommendation: Lovely views , rude receptionist, fingers crossed there’s no issues you’ll be fine

Travel Expert Talks

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How to Travel Safely During the Pandemic

Apr 2, 2021

Top travel tips during the Covid-19 shared by a travel journalist: 1. Research the destination; 2. Check safety measures; 3. Check the airline’s policies; 4. Download the airline’s app; 5. Double check your reservation; 6. Build flexibility into your travel plan. In this interview with a travel expert you can learn how to travel safely, how to book online, how to refund a canceled trip.

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Latifah Al-Hazza
Latifah Al-Hazza

Latifah Al-Hazza is a travel expert who visited over 50 countries. She is also a co-founder of Women's Travel Company and an Emmy Award-Winning travel journalist.

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