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1.7 Based on 62 reviews
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  • Customers like
    • Artwork on board the ship 8
    • Cruise ship events and the artwork 4
    • Sales staff 2
  • Customers don't like
    • Customer service 14
    • Low speed 8
    • No offer to resolve matter 8
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I was on the NCL Getaway from 12/29/16-1/5/17. I have been a customer of Park West Gallery for over 2 years with an existing Collectors club card. I attended an art auction on board where I bid on a mystery and made an appointment later in the evening to finalize the sale. Before the auction I told Craig that I did not have my card with me and he said that it was okay, that it was just an email away. I have done this before and not had a... Read more

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We have purchased $10M+ in art work and in over half the cases what the ship reps promised never happened. All the mistakes could have been corrected but the lack of communication between customer service, the framers and shipping make resolving any issue a true nightmare. Never buy two pieces of art and ask for them to be framed the same, it will NEVER happen. We have sent art back to them three times and they still get it wrong. What i would... Read more

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Purchased a number of items on a cruise in May16, the most expensive arrived damaged, after calling the US from Aust, they organised a courier to collect it, courier never turned up, called them again, the courier they organised doesn't do pick up in Aust.......eventually picked up and sorted, another item never arrived, called the US again to find out how long it would be to be told its no longer available....? mmmmm...not sure when they were... Read more

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My wife and I purchased 10k in art work on a cruise. They arrived as promised, frames not perfect but corrected by customer svc. In Oct 2016 invited to a weekend show in San Antonio Tx where I purchased The Heavenly Dove for. xmas gift. I AM STILL WAITING for it to arrive, I have heard a kinds of excused. In Yesterday 1/23/17 I tried to canx my order only to be told they would not refund me but could give me a credit.... minus a fee.... little... Read more

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I would not recommend Park West to anyone.They are not good at returning calls or emails. I have reached out to them for the last 3 months now and still no resolution. I will be posting this on social media, If you are on any cruise DO NOT purchase from them. Any issues or concerns they brush you right off. I have contacted them 6 times to update my credit card and even spoke to a customer care agent who said they will update accounting. Now I... Read more

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I attended a couple auctions and bid on a surprise art session. I won. I thought I was getting 3 prints, but they said two and the piece I thought I was going to get wasn't included in the prints offered. However I ended up getting the piece I wanted at a fair value plus one of the other ones for free with the exception of the frame. Both pieces have arrived within 4 weeks of purchase and I must say I'm thrilled. They are gorgeous, frames are... Read more

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I paid $1000 for Five THOMAS KINKADES while cruising on the NCL EPIC and received them several weeks later, rolled in a tube I then had them professionally framed at a cost of another $600 when we came to hanging them I noticed the largest picture Lamplight manor had an area of about 4 inches square the paper had several creases that looked terrible from different angles, I contacted Park West direct and over 4/5 weeks was just passed around... Read more

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No refund issued as promised

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Got somebody else's art piece. Still imagining some one else has my last piece but I have theirs and I'm not sending it back to Park West until I get the last one I paid GOOD money for. Got seven of eight but have contacted Park West staff for really no avail. Not sure what more I can add. Kerry John McNellis 2412 Wimbledon Drive, Las Vegas, NV 702-822-1001. Someone had telephoned me at my home a few weeks ago. I didn't give it too much... Read more

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I bought 6 paintings on a cruise ship begining of September 2016. I was told that it will be delivered within 12 weeks. I contacted the clients' desk in November regarding the last 2 paintings still undelivered. They replied that it will be delivered within the 12 weeks and if I don't hear from them by early December to contact them again. So I emailed them again, last week and 7 days later - which is today, I am still waiting to hear from them.... Read more

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