Lisa C Hiu

This hotel is disgusting extremely dirty walls, curtains, bedding, rug. The rooms are very old and uncapped. The linens and bedding was disgusting. Please do not stay here it’s way over priced

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I checked into the hotel, arrived in my room and basically walked back out. The curtains were torn and soiled. The lampshades look like somebody urinated on them. The bed smelled. The linens looked dirty. The towels were gray there was soil all over the walls. The rug was extremely filthy, and the odor in the room was unbearable. I had to go over to the Hyatt Regency. Park Shores will not refund my $360. Be very aware of this place do not book it.
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Loss:
$336
Cons:
  • Very dirty and uninhabitable to stay

Preferred solution: Full refund

User's recommendation: Do not book this place

Waikiki R

RUDE Security Disgrace to the hotel

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Park Shore Waikiki Hotel - RUDE Security Disgrace to the hotel
Updated by user Oct 19, 2019

Do not Stay at the Park Shote Hotel Waikiki Beach unless you enjoy being insulted by PArk Shore Hotel Security.Robert is EXTREMELY RUDE, unprofessional - a perfect thug or prison guard but for a hotel in Waikiki??No THANKS!! MArriott Waikiki Beach is where we are staying next!!!

Original review Oct 19, 2019
How did two decent hotels hire security that acts like high school thugs? We were enjoying the parade in Waikiki when one of the guards, Robert, working the afternoon shift on Saturday 10/19. EVidently one of us was smoking too near an entrance...being a tourist we were not familiar with Honolulu city ordinance. This Security Guard, must have been hired for his rude, angry demeanor. Instead of letting us know the law so we will move, he threatens us with TRESSPASSING. THIS IS NOT HOW YOU TREAT GUESTS or EVEN LOCALS who live here. Shame on Aston Waikiki and PArk Shore hotel in Waikiki. TRAIN your security guards or hire someone trainable. This security guard Robert, is a disgrace to the Hotel , and a disgrace to the security company that hires him. Maybe Robert can be a prison guard?? See other complaints in attached photo about hte security at Aston Waikiki Beach and Park Shore Hotel. HAve the class and decency to hire security guards that are polite and firm, not threatening and RUDE. What a disgrace to the management of the Park Shore Hotel. See additional reviews and complaints about security online about the Park Shore Hotel in Waikiki .
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Pros:
  • Near the beach
Cons:
  • Terrible experience with security
  • Rude security
Reason of review:
Bad quality

Preferred solution: Please train your security personnel on being polite. Or CHANGE the security company. The whole hotel experience includes the experience of RUDE security

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