Park Place Lexus Grapevine
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Park Place Lexus Grapevine Overview
Park Place Lexus Grapevine has 2.9 star rating based on 2 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Authorized dealer, Convenient location, Location.
Cons: Service deception, Shady service practice.Recent recommendations regarding this business are as follows: "Be very careful and understand every suggestion for a service, or if possible go elsewhere", "Do not Go, if you do, Be sure to nail down what work is to be done".
Park Place Lexus Grapevine has 2.9 star rating based on 2 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Authorized dealer, Convenient location, Location.
Cons: Service deception, Shady service practice.Recent recommendations regarding this business are as follows: "Be very careful and understand every suggestion for a service, or if possible go elsewhere", "Do not Go, if you do, Be sure to nail down what work is to be done".
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Service scam
The company called. Acted like they didn’t understand my complaint.
And didn’t apologize, just wanted me to remove the complaint. $199 for a service they swindled me into.
Shame on them. I’d never go back and as a frequent buyer of my former favorite brand, I won’t buy another Lexus because the parent company allows this scam to continue unabated.
- Location
- Service deception
User's recommendation: Be very careful and understand every suggestion for a service, or if possible go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Grapevine, Texas
Scammed
A guy called explaining he was leaving soon , but wanted to hear my story. He did not do anything to resolve the problem.
He would not acknowledge my issue.
I quoted right from my phone the text I received that caused me to OK the charge. They scammed me by saying...
- Convenient location
- Authorized dealer
- Shady service practice
Preferred solution: Full refund
User's recommendation: Do not Go, if you do, Be sure to nail down what work is to be done
Grapevine, Texas
Parkplace Lexus Grapevine Service - where I go to feel *** and cheated.
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Update. Service manager called me and bent over double trying to regain my trust.
Has promised me will do that and train his service advisors to be more careful in how things are stated. This is the first time I felt compelled to write a complaint, because I was so bent out of shape.
He was just as compelled to try to change my mind. Via his solid promise, I promise to clean the slate.