Park Nicollet

I was referred to Dermatology to assess a small, long standing spot on the bridge of my nose. Dr told me it was pre-cancerous and suggested freezing it off. Proceeded to freeze off a spot on my nose, only it COMPLETELY MISSED THE SPOT THAT WAS ASSESSED!!!

We have battled Park Nicollet to no avail. We scheduled a physical for my wife (100% covered by my Medica plan), they coded it something else so now we are stuck with $300 Physical.

To add to that, they messed up a blood pressure test, how can you do that so she had to come back in for aas Medica termed it a "recheck", but charged us like the full physical above. She was there 3 minutes. Medica said this should have been recoded and about $60 charge. We got charged another $300.

This is highway robbery and I will be filing a complaint with MN Health and also may contact Channel 5 to followup on a few billing issues with Park Nicollet beyond ours as noted online reviews!

We are done with Park Nicollet and would advise clients to review all billing . Rick

You would assume a routine preventative physical would include checking your cholesterol when the doctor asks for it? Oh but wait the doctor will ask you to get blood tests only to find they want to charge you out side of your insurance covered routine physical for these.

Great scam Park Nicollet.

Your company should be indicted your crooks!!

I have had so many issues that we left them entirely years ago. The item that caused us to leave them was when Obamacare first came out I had a physical there. At the end of the visit they the doctor asked me if there was anything else and I asked if I could get a refill on my migraine medication. He spent less than 30 seconds typing in an electronic order to the pharmacy below. When the bill came it included 2 appointments. One for the physical and another full visit since he gave me migraine medication. I called in and found out this was somehow legal despite this never being disclosed during the visit.

Several years later after we left them my wife gets hospitalized. This is outside of Park Nicolet, but let me share the full story to give you their piece in it.

As bills came in we started paying them. Then we discovered that they were not getting processed through insurance correctly as our total bills owed exceeded our deductible by many thousands of dollars. Once we got it processed through insurance correctly we found out we had paid the same parties as the insurance and are still working with many of them to get money back.

Park Nicolet had a piece in this for an $89 lab work. This ended up not getting paid by insurance so I went online to pay it. After several unsuccessful attempts over many days, I started calling them. The calls would either not go through or I get ahold of someone and they end up dropping my calls. I would even give the attendant my number in case we got disconnected, but they would never call me back. Today I got a letter saying they are sending it to collections with a different number so I call that number. During the conversation, she tells me that this specific segment of the business that the lab work went through only accept checks, money orders, or credit cards written down on the statement and sent back to them. This seems absolutely crazy to me, but if true why wasn't I told before today.

WORST CUSTOMER SERVICE AND BILLING PRACTICES EVER!

On May 18 I received a message via "my chart" reminding me I had to schedule my diabetes visit. I was surprised because just 4 months ago I had a physical and all was fine.

In past years there was a diabetes management program at PN (Plymouth, MN) I was part of and I remember there used to be appointments every 6 months, at no charge.

So I though this was the same program again. I scheduled, went in and even my PCP was surprised to see me again so soon.

To my surprise I just got a bill for $300 - for an unsolicited and unnecessary visit.

I called your customer service and a representative named Trish was rude and condescending the whole time, acting like I was trying to get away with the cost of the appointment.

This is not the first time I am billed for services or appointments I didn't ask for but ended up scheduling after being misled.

They have the worst customer service and the way they do their coding and billing is truly against the patient.

I would recommend everyone to look for a different clinic that is actually serious about their business practices.

I was referred by my primary physician to see a food allergy specialist due to years of stomach issues I've encountered. When I arrived I was seen by Dr.

Brenda Guyer. After ~5min of talking she said she wasn't going to do the test on me because I didn't meet her qualifications for the exam and asked if I had tried Pepto-bismol for my stomach pains. I am a 40 year old woman, with children, with several degrees under my belt as well. I wonder if she honestly thought I hadn't tried over the counter medications.

Honestly, is this the type wisdom and recommendations I should expect from Park Nicollet specialists? Unbelievable and truly insulting.

This is third time (in more than 25 years) I have wanted to speak with someone whose responsibility is for communication. Once I ran into a dead end when my concern was about a clinic manager, who also happened to be the only one patient relations could forward my concern to.

I called patient relations back and asked if there were someone else I could speak to, and there wasn't. Here I am again in that same loop, but with a different department. All I want to do is find out where in the organization the buck stops for communication. With all their big corporation protocols and systems between provider and patient, their focus has shifted from patient to productivity consultants and lawyers.

With so many holes in the communication process and gatekeepers at every turn, those responsible and empowered to make change are thoroughly insulated from patient contact. In other words, not accountable.

It's worse than dealing with the military. For the most part, the care providers are top notch; it's their system that ruins the relationship.

I saw a doctor for my annual OB-GYN visit and during the visit I asked a question relative to a gynecological issue I have experienced over the last decade. I have asked multiple docs at Park Nicollet the same question over the years and no one has been able to give me a plausible answer as to the cause or treatment for the condition until the doc I saw during my last visit.

Because I asked a question and the doc actually had an answer it was billed out as an office visit (not covered by my insurance) rather than an annual exam (which is covered). I have asked that the coding be reviewed and gave the other docs to whom the question had been raised as well.

Billing still contends it does not fall under an annual exam. Bottom line is if you go for a physical or annual exam DO NOT ASK ANY QUESTIONS or you will be paying for an office visit.

Please check the 30+ reviews on Yelp filed under the "Not Recommended Reviews" section. Very bad experiences with Park Nicollet Clinic -- specifically with their billing department.

Several times in 2016 I have received collection notices in the mail for "past due" bills. When I ask PNC about the bills, the department says "that the sent out letters and received no response." When I asked why they didn't call, send an email or put a notice on MyChart, the phone went quiet. So I paid the bill in it's entirety. Four months later, another collection letter.

Again, I called Park Nicollet. Again, they said they sent out letters no response. We verified my email address and I paid the bills. Two months ago, I receive ANOTHER collection agency letter.

After filing an official complaint with their management, they send me a BACK DATED LETTER saying that I had a past due bill. Not a copy or facsimile -- a back dated letter with a date stamp of today's date on this.

Wow, that is borderline fraud. I filed a complaint with the BBB.

I am an obstetrics patient in the Shakopee office. I am willing to accept care suggestions if I agree they are 1.

Medically necessary and 2. Will do no harm. At now 30 weeks pregnant I have refused 3 teststreatments after obtaining loads of information, both from the clinic and my own personal research and living with my own body for 35 years. With each refusal, their treatment of me became more and more disrepectful, demeaning, and outright discriminitory as far as I'm concerned.

I have seen 3 physicians, tons of nurses, and one midwife in that office. Only the midwife treated me as a human being with rights. And one physician outright lied to me. They far from put patients first; they are clearly much more focused on satisfying their company big-wigs and the insurance companies.

Which reminds me, the billing has never once been correct. I show my insurance cards at every visit, per their request, and each time I am met with "oh, we don't have that one on file".

It's been *** at this clinic during a time of life most women get to enjoy. I feel the've robbed me of something I can never get back.

I was put on a psychotropic drug for hot flashes following a radical hysterectomy. My oncology obgyn never warned me of the horrific adverse effects of effexor.

Mania, panic attacks, risky behaviors, disturbed thought process. Now I am facing legal issues due to this medicine. Prior to my surgery and being put on this med this behavior is out of character for me. Two days prior to being picked up by police for DUI I had addressed my concerns to my surgeon who prescribed me this drug as well as her nurse only to be asked by my surgeon, 'why are you taking that again?' -she was the prescriber.

Then I was told I needed to exercise more and I was dismissed. I also explained to her nurse and my symptoms were ignored again.

Julie Rice canceled my appointment at Women's Center and I find out when I get to a hospital. Reason was that I was late 12 minutes.

Really?!?! The hospital has so much construction that it took me longer than that to find my way around and park. No other provider was able too see me either so my condition went untreated.

True reason she canceled...she had an appointment before me that went longer. One of the other nurses told me.