Anonymous
map-marker Tracy, California

Bad customer service and will never go back again, where employees are very very rude., basically discriminating workers and what else you can expect.

Very very bad customer service. Stuff was not displayed on the shelf and manager and the employee kept talking and ignored the customer.

When question was asked she was very rude. Store located on 46663 Mission Blve at Freemont Ca

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Howard C Cen

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Verified Reviewer
| map-marker New York, New York

Horrendous service

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Paris Baguette - Horrendous service
Paris Baguette - Horrendous service - Image 2
Paris Baguette - Horrendous service - Image 3
Paris Baguette - Horrendous service - Image 4

The employees charged me more for my sandwiches by error. I tried calling the location to resolve the issue over the phone, but nobody answered.

I had to walk back to the location from home to resolve the issue. From then beginning, the manager was very nasty. When I tried to explain what I wrote above, she started yelling at me shouting me to calm down, when I was only trying to communicate what then employees did wrong. Her demeanor and attitude was extremely rude and upset me greatly.

When I asked her name, she ignored my question multiple times. When I told her I'm going to take a photo of her for my records of this exchange she grabbed my phone and threw it down, this happened multiple times as I wanted to get her ID, so I can complain about her. I finally was able to get her picture, but she was very nasty about it, taking video of me, calling me "Karen", yelling insults at me and telling me to get the *** out of there, while I was there only to resolve my issue of being overcharged. I only wanted to resolve the issue and leave with my sandwiches, but she took them away from me, making me leave empty-handed.

She even took my receipt. She then threatened to call police and ordered me to leave the premises.

Right now I am very upset and humiliated. Someone like her should not be in service industry.

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Loss:
$30
Pros:
  • Decent food
Cons:
  • Horrible attitude of manager

Preferred solution: Apology

Melanie P Nbd

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Verified Reviewer

Poor service / full refund

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Paris Baguette - Poor service / full refund
Paris Baguette - Poor service / full refund - Image 2

I ordered 1 cake 4 sanwiches for our dinner

Around 4pm and delivered by 730 pm

Missing 3 sanwiches

When i called the westbury gardencity and told me my order are not available anymore.

Now our bday celebration is messed up due to poor service. No notifications ,no email ,no call or no text.

And charged me. This is not acceptable..

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Preferred solution: Full refund

Inessa S Eeg

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Verified Reviewer
| map-marker Queens, New York

Bad experience

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Hi, I would like to report few issues with the Rego Park location of PB, in New York, 11374.

I am there almost every day, and can see that the quality of customer service is worse than ever. The staff doesn't pay attention to what customers say, they are comfortably talking to each other while taking customer's orders.

Yesterday, they let a strange person to take my credit card which they had at their payment machine.

Today, I was unfortunate to be served by Jennifer who is especially rude .

She forgot to give me the pastry for which I paid, and then she forgot that I was patiently waiting for my sandwich to be toasted, while everybody else got their staff coming after me. When I mention it to her, she just brushed off and said" Everybody is waiting".She doesn't care about her services, all she does is to talk to her co workers, while service customers.

No wonder, the orders have been messed up and mixed up.

I am spending so much money from my paycheck at PB, and I feel it is unfair to be treated like that. I would like to reach a management or administration regarding the quality of customer service issue at this store.

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User's recommendation: make sure that you got all the staff that you paid for as the sales people are busy to talk and entertain each other instead of paying attention to customers

Abhi c Wzs

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Verified Reviewer

This Paris baguette is the most worst customer services very expensive price products

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I wont at all recommend This worst Paris baguette is the worst customer services very expensive price products. Their staff are very very rude not attentive and they always want tips n they dont give good customer services and there is no complaint department.

I had a rewards in my mobile apps this Paris baguette stole it bcoz when I try to see it there is no rewards it vanish. Even rewrds wasnt expired. This Paris baguette is thieves

Zero star.

Not happy n very disappointed. Worst worst this Paris baguette company it is.even their product is very very expensive

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Preferred solution: This Paris baguette is the most worst customer services very expensive price products. My rewards is been stolen.

User's recommendation: No at all good this Paris baguette

Anonymous
map-marker Queens, New York

Bad experience

Hi, I would like to report few issues with the Rego Park location of PB, in New York, 11374.

I am there almost every day, and can see that the quality of customer service is worse than ever. The staff doesn't pay attention to what customers say, they are comfortably talking to each other while taking customer's orders.

Yesterday, they let a strange person to take my credit card which they had at their payment machine.

Today, I was unfortunate to be served by Jennifer who is especially rude .

She forgot to give me the pastry for which I paid, and then she forgot that I was patiently waiting for my sandwich to be toasted, while everybody else got their staff coming after me. When I mention it to her, she just brushed off and said" Everybody is waiting".She doesn't care about her services, all she does is to talk to her co workers, while service customers.

No wonder, the orders have been messed up and mixed up.

I am spending so much money from my paycheck at PB, and I feel it is unfair to be treated like that. I would like to reach a management or administration regarding the quality of customer service issue at this store.

Inessa

View full review

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