Missing parcel

ordered a hot tub through Amazon .Checked tracking no JC497**** ordered on 10th March National hub sorted 11th March Solent depot received at delivery depot 12th March on route to hub from Solent depot (I live 5 miles from Depot) Gloucester Depot received at delivery depot ?? Been at Gloucester depot as of 13th March. Been in contact with parcel force they are very slow to respond to messages.
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ID
#2473596 Review #2473596 is a subjective opinion of poster.
Location
Southampton, England

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Parcelforce 'lost' my parcel and never found it

Parcelforce Worldwide - Parcelforce 'lost' my parcel and never found it
Parcelforce 'lost' my parcel and never found it Parcelforce collected my parcel and then 'lost' it at their depot, it took 6 weeks of very frustrating effort to file my claim, there is no email address to chase, I had to tweet them to get it, I eventually got a fraction of its value back from them, a terrible experience, they have nothing but contempt for their customers believing that as they are part of the 'Royal Mail' they have a God-given right to our business, deeply arrogant and offensive. Use at your own peril!

User's recommendation: Do not use Parcelforce, try another delivery company.

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ID
#2286304 Review #2286304 is a subjective opinion of poster.
Location
London, England
Service
Parcelforce Worldwide Express Delivery Service
Pros
  • Reasonable prices
Cons
  • Hard to contact
  • Slow response times
  • Inadequate compensation
Loss
$65
Preferred solution
Full refund

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